Wayne Ryan Email & Phone Number

Manchester, United Kingdom

Manchester, United Kingdom

Management, design and support of JDW's Avaya voice infrastructure. Avaya Communications Manager, Avaya Proactive Contact Dialler, Session Manager, System Manager. Avaya CMS & AES. Cisco ICM platform and Mobile Services• Avaya Communication’s Manager (CM)• Avaya Proactive Contact • Avaya Interactive Response (IR)• Avaya Applications Enablement Server (AES)• Avaya Call Management System (CMS)• Avaya System & Session Manager • Avaya Modular Messaging • Cisco ICM Platform • Virgin Media ECT Platform • A Member of the Avaya Consultant Relations Program• APSS Certified Sales Specialist• APDS Certified Design Specialist • Ofcom, OFT, PCI• Manage a Telephony team of three• Team player • Effective multitasker• Incident & Change Management • Management and support of Company mobile estate of 550 mobile devices• Excellent communication skills, both written and verbal • Supplier Management

Manchester, United Kingdom

• Providing day to day support and consultancy for the following companies: • JD Williams Ltd• The Accident Group • PCS Group • Manchester Flights

Manchester, United Kingdom

• Complete my basic 1, 2 & advanced qualification within 4 months joining the organisation. • Worked on the implementation and design of CPP LTD 1000 seat contact centre implementation. • Provided consultancy on call centre design and MI reporting to various clients. • Provided level 2 & level 3 support to a customer base from Birmingham up to Glasgow. • Liaising with customer to ensure they were kept informed of any service related issues outages and ensured adequate work around were in place to minimise revenue affected areas.

Manchester

• Responsible for the design installation and support of Independent Insurances telecommunications systems supporting 18 sites across the UK & Europe with over 2000 extensions and a 500 seat call centre.