As a unified communications engineer, I am responsible for maintaining MS Teams phone numbers, groups, call ques, auto attendants and resource accounts for for North America. My responsibility's also include engineering call configuration for our Direct Routing solution., I support and manage audio visual conferencing for the corporate campus. Other duties include Vendor management, cost analysis, executive support and phone configuration along with MS Teams live event production.

Tier II/III desktop systems analyst, managing a dynamic Windows and MAC environment.

Team lead managing the technicians in a satellite officeUser base- 1500-4000 end users supportedBuild new printers on the print serverSystem Administration- Update user accounts in Active Directory Change passwordsinstall hardware and software,Manage user permissions and access in Active Directory

Network Administrator, Technical Support Engineer.•Desktop Support – Supporting 150+ clients•Server Administration & Support – server/network upgrades and maintenance•System Administration – user accounts, email, application admin•Security – Internal security permissions/administration

•Desktop Support – Supporting a 3000+ client base•Responsible for training new hires •Server Administration & Support – mixed environment NT/Win2k•Help desk – implementation of new phone support system•Security – resolved firewall issues as needed to maintain security•PC Repair – maintain and repair all PC's and printers