As a Systems and Processes Coordinator my duties included but not limited to:Processed mapping, modeling and reengineering of business processes and provide advice for strategic planning and development.Provided direction for quality improvementIdentified inefficiencies and improvement opportunities to provide advice and support documentation for evaluation of initiative opportunities.Supported internal and external stakeholders to complete business processes.Implemented policies and standard operating procedures for continuous improvement.Access Management for existing staff and new startersIntermediary between Tech and Business. Ensuring communication regarding system updates are communicated effectively across the business.

As a Team Leader my duties include but not limited to:Manage a team of 10+ agents on overall day to day productivity.Facilitate Talent ManagementAdministrating LeaveConducting motivational sessions everydayAnalyzing data reports, Trend Analyses Effective communication to the team on current work strategiesProviding one-on-one feedback to agents on current stats - Live CoachingGoal settingEnsuring Quality and Compliance standards are metFault Finding and providing solutions to problems and ultimately improving effectiveness and efficiency of work

Assisting and educating new and existing players on how to gamble responsibly to ensure they have a satisfactory experience at our casino.Conducted approximately 500+ calls daily to reach existing casino clients and offer them bonusesAs a sales host I was part of acquisition andretention of these Online Casino PlayersWorked with Casino customers to help themunderstand responsible gamingDevoted special emphasis to punctuality andworked to maintain outstanding attendancerecord, consistently arriving to work ready to startimmediately.Eliminated customer service issues by quicklyresolving disputes and correcting problems.Offered each customer top-notch, personalservice and polite support to boost sales andcustomer satisfaction.Explained features and advantages ofpromotional products to generate sales.Provided onboarding and guidance to othersales representatives who are new to the teamand help them meet sales goals.I was consistently one of the top sales agents onthe floor

Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.Oversaw casino floor activity to foster efficient service and maintain guest safety.Providing the best service to our guests, educating the guests on how to gamble responsiblyDeal with guest queries/disputes while maintain positive relationshipsIssuing of Cheques to winnersAnalyzing Bill reportsSupported guest satisfaction and loyalty through prompt customer service and timely payouts.Resolved conflicts and negotiated mutually beneficial agreements between parties.

Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.Maintained product knowledge to assist and educate customers on options available.Offered insight into features for such appliances and furniture and to help customers make educated buying decisions.Relayed information regarding current store promotions, sales and special events to customers.Explained benefits and features of warranty programs, resulting in consistent add-on salesStock Checking and ControlStock distribution