- Communicate expertly with customers to troubleshoot network, Microsoft, and other IT issues- Handle special client IT projects- Work as a team to assist and close assigned Help Desk tickets- Complete support tickets for clients remotely and onsite as needed- Hardware and software installs for new and existing clients- Assist phone engineers with installations and support as needed- Build and extend client relationships- Provide excellent customer support before and after office hours when needed- Microsoft certification

DESKTOP SUPPORT AND MANAGEMENTSupported up to 90 desktops including on premise, virtual, and remote devicesDistributed software via Group policy across all desktops and serversProvided trouble shooting and problem resolution for hardware and software problemsDeveloped and executed plan to implement “at home” offices, including VOIP phones and desktop systemsPlanned and supervised desktop migrations: Windows 3.1 -> Windows 95 -> Windows 98 -> Windows XPSuccessfully completed multiple email migrations: Lotus Notes -> Exchange 2000 -> Exchange 2007Migrated desktops from on premise Microsoft Office solution to Microsoft Office 365Provided ongoing migration plans for multiple application releases over a 13 year periodNETWORK AND SERVER ADMINISTRATIONProvided network administration for 7 servers, including virtual and blade serversInstalled and managed Microsoft Server stackProvided TCP/IP and related Services-DHCP/DNS/WINSContinually updated, managed and maintained servers, desktops, routers, and switchesPlanned and executed implementation of various servers SAN and virtualized Windows 2003 serversVOIP phone server and desktop phonesCurrently CCENT certified – working toward CCNA certificationProvided support and maintenance for MS-SQL, Backup, and VMwareSuccessfully completed multiple server migrations: OS/2 -> Windows NT -> Windows 2000 Server-> Windows 2003 ServerDATABASE DESIGN AND DEVELOPMENTAutomated processes and developed business critical applications for call system, time keepingand payroll, and pay-for-performance reportingWEB APP DEVELOPMENTDesigned interactive, database-driven websites

DESKTOP SUPPORT AND MANAGEMENTSupported up to 90 desktops including on premise, virtual, and remote devicesDistributed software via Group policy across all desktops and serversProvided trouble shooting and problem resolution for hardware and software problemsNETWORK AND SERVER ADMINISTRATIONProvided network administration for multiple servers, including virtual and blade serversProvided TCP/IP and related Services-DHCP/DNS/WINSContinually updated, managed and maintained servers, desktops, routers, and switchesManaged VOIP phone server and desktop phonesProvided support and maintenance for MS-SQL, Backup, and VMware