Wayne Sheppard

Wayne Sheppard Email and Phone Number

Income Trading on the 'Hard Right Side' of the Chart @
Wayne Sheppard's Location
Jacksonville, Florida, United States, United States
Wayne Sheppard's Contact Details

Wayne Sheppard work email

Wayne Sheppard personal email

n/a

Wayne Sheppard phone numbers

About Wayne Sheppard

Wayne Sheppard is a seasoned leader in sales engineering, professional services, product development and product management. Wayne brings the unique combination of technical expertise and communication skills to every role. Decades of experience with companies such as Genesys Telecommunication Labs, Echopass Corp, and others as the technology industry transitioned from premise-based to cloud focused SaaS offerings, provides unique insight into what matters for company executives, sales leadership, and end-user experiences.Currently focused on providing Futures Trading education services with real-time chart indicators for trade and risk management.

Wayne Sheppard's Current Company Details
BAM Team Services

Bam Team Services

Income Trading on the 'Hard Right Side' of the Chart
Wayne Sheppard Work Experience Details
  • Bam Team Services
    Founder-Managing Partner
    Bam Team Services Nov 2018 - Present
    North Port, Florida, United States
    BAM Team Services is an 'Innovation for Good' company that addresses an array of needs with custom solutions of software, hardware, and consulting for futures traders.
  • Conquer
    Sales/Solution Engineering
    Conquer Aug 2021 - Jul 2023
    United States
    Wayne Sheppard is a seasoned leader in sales engineering, professional services, product development and product management. Wayne brings the unique combination of technical expertise and communication skills to the Sales Engineer role at Conquer. Decades of experience with companies such as Genesys Telecommunication Labs, Echopass Corp, and others as the technology industry transitioned from premise-based to cloud focused SaaS offerings, provides unique insight into what matters for company executives, sales leadership, and end-user experiences.
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  • Acme Marketing
    Managing Partner
    Acme Marketing Nov 2014 - Mar 2020
    Naples, Florida, United States
    Created new organization to leverage decades of learning and experience with entrepreneurship, growth hacking, marketing, sales processes, customer retention and satisfaction, and general business health.
  • Echopass Corp
    Senior Director Of Product Management At Echopass Corp
    Echopass Corp Oct 2013 - Jan 2014
    Pleasanton, California, United States
    Designed next generation product presentation environment for improved pre-sales demonstrations and post sale implementation training presentations. Coordinated marketing, sales, and professional services materials and presentations for Enterprise prospects. Delivered compelling product and positioning presentations to key accounts, investors, and industry analysts. Provided prioritization assessments to senior executive team for smoother update/new product rollouts balancing existing client and new market opportunity goals and objectives.
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  • Echopass Corp
    Director/Senior Director Of Professional Services At Echopass Corp
    Echopass Corp Jan 2007 - Oct 2013
    Designed new product presentation environment for improved pre-sales demonstrations.Introduced SaaS project management system to improve transparency to clients and unify internal/external deployment and development resources.Presented to largest sales opportunity in company history, resulting in a $22 million win for the company. Managed multi-site, nine month implementation to success for same account. Based on that success, managed client relationship for additional business growth leading to over 8,000 SaaS users on platform over next 48 months.
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  • Echopass Corp
    Senior Consultant - Professional Services At Echopass Corp
    Echopass Corp Jan 2004 - Dec 2007
    Pleasanton, California, United States
    Echopass offered a SAAS/Cloud Based hosted contact center technology solution based on VoIP and SIP. This offering included historical and real-time reporting, IVR applications, and sophisticated interaction routing strategy management leveraging Genesys Labs technology over managed and unmanaged bandwidth to client locations including work-at-home agents. This hosted/abstraction layer based delivery had never been accomplished previously.Reduced product implementation time by more than 50% for complex accounts. Developed and delivered standardized product demonstrations, sales engineering and engagement process documents.
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  • Corybant Inc. -- Corybant Business Solutions
    Vice President - Cto At Corybant, Inc.
    Corybant Inc. -- Corybant Business Solutions Jul 2001 - Dec 2003
    Boulder, Colorado, United States
    Architect for new product and delivery platform for information delivery via voice, web, and other means. Utilized OSS (Open Source Software) extensively to reduce costs and speed time to market. Platform contained Java, J2EE, JMS, JDBC, HTML, Web Services, VoiceXML, CCXML, CallXML and AJAX elements in a distributed system. Leveraged hosted data center and technology to bring first release of new product to market in 120 days.
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  • Genesys
    Director Of Development At Genesys Telecommunications Labs
    Genesys Jan 2000 - Jun 2001
    San Francisco, California, United States
    Directed definition and development of a new Genesys product, the goal of which was to reduce deployment time and costs of complex enterprise contact center technology. Product targeted SMB market, and Enterprise Proof Of Concept/Pilot opportunities defeating the primary objection of time to implement.Developed the first automated test process at Genesys, resulting in drastic increase in product quality. First QA assessment of integrated g-Express product boasted 97% fewer defects than Genesys standard product. Also drastically reduced test cycle timeframe while increasing number of tests 800% via automation. Product was released, and I personally demonstrated it at G-Force 2001 in Prague. Demonstration consisted of fully integrated contact center solution deployed live on stage in 60 minutes!
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  • Genesys
    Senior Consultant At Genesys Telecommunications Labs
    Genesys Apr 1996 - Jan 2000
    San Francisco Bay Area
    Joined Genesys pre-IPO as senior consultant in Professional Services role. Managed large contact center deployments for key accounts such as Bell Atlantic, Bank of America, CitiBank, Intel and others.Provided pre-sales engineering support to national sales team. Created implementation project plans, and improved professional services processes and reporting.
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  • Speechcraft, Inc.
    Ceo - Founder At Speechcraft, Inc.
    Speechcraft, Inc. Jan 1992 - Oct 1995
    Denver, Colorado, United States
    Founded SpeechCraft, Inc. to develop speech recognition and text-to-speech technology for use in the insurance industry. Funded by insurance software vendor with $1.2M.Delivered first version of product in nine months. Worlds first system that allowed automated address changes over the phone via conversational speech recognition. (natural language) System performed with 95% successful transaction rate, 30% higher than the underlying hardware alone could support.Created CTI (Computer Telephony Integration) module for platform extending the reach of the technology into the call center and beyond.Developed and sold first internet based Virtual Contact Center technology. Definitional customer was FedEx which needed a solution for high cost remote health management consultants. Featured in Bolt, Berenek, and Newman (BBN) 1994 annual report as premier integration vendor.Sold company to largest customer in 1995.

Wayne Sheppard Skills

Product Management Cti Leadership Business Process Improvement Enterprise Architecture Professional Services Open Source Contact Centers Genesys Integration Saas Call Center Enterprise Software Ivr Cloud Computing Process Improvement Pre Sales Sip Business Process Telephony Speech Recognition Voip Workforce Management Unified Communications Vendor Management Crm Telecommunications Business Intelligence Call Routing Managed Services Outsourcing Solution Selling Channel Hosted Services Business Analysis Customer Experience Management Software Project Management Acd Program Management Salesforce.com Itil Account Management Team Leadership Quality Assurance Cisco Technologies Data Center Agile Methodologies Go To Market Strategy Product Development

Frequently Asked Questions about Wayne Sheppard

What company does Wayne Sheppard work for?

Wayne Sheppard works for Bam Team Services

What is Wayne Sheppard's role at the current company?

Wayne Sheppard's current role is Income Trading on the 'Hard Right Side' of the Chart.

What is Wayne Sheppard's email address?

Wayne Sheppard's email address is wa****@****rce.com

What is Wayne Sheppard's direct phone number?

Wayne Sheppard's direct phone number is (720)-849*****

What skills is Wayne Sheppard known for?

Wayne Sheppard has skills like Product Management, Cti, Leadership, Business Process Improvement, Enterprise Architecture, Professional Services, Open Source, Contact Centers, Genesys, Integration, Saas, Call Center.

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