Wayne Sheppard Email & Phone Number

North Port, Florida, United States

BAM Team Services is an 'Innovation for Good' company that addresses an array of needs with custom solutions of software, hardware, and consulting for futures traders.

United States

Wayne Sheppard is a seasoned leader in sales engineering, professional services, product development and product management. Wayne brings the unique combination of technical expertise and communication skills to the Sales Engineer role at Conquer. Decades of experience with companies such as Genesys Telecommunication Labs, Echopass Corp, and others as the technology industry transitioned from premise-based to cloud focused SaaS offerings, provides unique insight into what matters for company executives, sales leadership, and end-user experiences.

Naples, Florida, United States

Created new organization to leverage decades of learning and experience with entrepreneurship, growth hacking, marketing, sales processes, customer retention and satisfaction, and general business health.

Pleasanton, California, United States

Designed next generation product presentation environment for improved pre-sales demonstrations and post sale implementation training presentations. Coordinated marketing, sales, and professional services materials and presentations for Enterprise prospects. Delivered compelling product and positioning presentations to key accounts, investors, and industry analysts. Provided prioritization assessments to senior executive team for smoother update/new product rollouts balancing existing client and new market opportunity goals and objectives.

Designed new product presentation environment for improved pre-sales demonstrations.Introduced SaaS project management system to improve transparency to clients and unify internal/external deployment and development resources.Presented to largest sales opportunity in company history, resulting in a $22 million win for the company. Managed multi-site, nine month implementation to success for same account. Based on that success, managed client relationship for additional business growth leading to over 8,000 SaaS users on platform over next 48 months.

Pleasanton, California, United States

Echopass offered a SAAS/Cloud Based hosted contact center technology solution based on VoIP and SIP. This offering included historical and real-time reporting, IVR applications, and sophisticated interaction routing strategy management leveraging Genesys Labs technology over managed and unmanaged bandwidth to client locations including work-at-home agents. This hosted/abstraction layer based delivery had never been accomplished previously.Reduced product implementation time by more than 50% for complex accounts. Developed and delivered standardized product demonstrations, sales engineering and engagement process documents.

Boulder, Colorado, United States

Architect for new product and delivery platform for information delivery via voice, web, and other means. Utilized OSS (Open Source Software) extensively to reduce costs and speed time to market. Platform contained Java, J2EE, JMS, JDBC, HTML, Web Services, VoiceXML, CCXML, CallXML and AJAX elements in a distributed system. Leveraged hosted data center and technology to bring first release of new product to market in 120 days.

San Francisco, California, United States

Directed definition and development of a new Genesys product, the goal of which was to reduce deployment time and costs of complex enterprise contact center technology. Product targeted SMB market, and Enterprise Proof Of Concept/Pilot opportunities defeating the primary objection of time to implement.Developed the first automated test process at Genesys, resulting in drastic increase in product quality. First QA assessment of integrated g-Express product boasted 97% fewer defects than Genesys standard product. Also drastically reduced test cycle timeframe while increasing number of tests 800% via automation. Product was released, and I personally demonstrated it at G-Force 2001 in Prague. Demonstration consisted of fully integrated contact center solution deployed live on stage in 60 minutes!

San Francisco Bay Area

Joined Genesys pre-IPO as senior consultant in Professional Services role. Managed large contact center deployments for key accounts such as Bell Atlantic, Bank of America, CitiBank, Intel and others.Provided pre-sales engineering support to national sales team. Created implementation project plans, and improved professional services processes and reporting.

Denver, Colorado, United States

Founded SpeechCraft, Inc. to develop speech recognition and text-to-speech technology for use in the insurance industry. Funded by insurance software vendor with $1.2M.Delivered first version of product in nine months. Worlds first system that allowed automated address changes over the phone via conversational speech recognition. (natural language) System performed with 95% successful transaction rate, 30% higher than the underlying hardware alone could support.Created CTI (Computer Telephony Integration) module for platform extending the reach of the technology into the call center and beyond.Developed and sold first internet based Virtual Contact Center technology. Definitional customer was FedEx which needed a solution for high cost remote health management consultants. Featured in Bolt, Berenek, and Newman (BBN) 1994 annual report as premier integration vendor.Sold company to largest customer in 1995.