Vice President Of Operations
Tempe, Az, Us
Spearhead leadership and oversight of operations for an information technology company specializing in outsourced IT procurement services. Drive company vision and present new, innovative ideas and programs to achieve growth. Oversee Accounting, HR, Account Management, Quoting, Order Processing, Customer Service, and IT Systems. Manage the company’s finances, cash flow, and tax audits.Founded and grew the company, achieving a revenue of $8.2MM and 100+ MSP partners within 5 yearsGrew the staff by 600%, achieving a solid team with expertise across a range of subject matterLed the complete overhaul of Accounting by restructuring the team, processes, and procedures as well as creating internal systems, recording tools, and a new accounting systemBuilt a collaborative and cooperative culture and achieved high retention rates by establishing team-building exercises and demonstrating staff appreciation in the form of retreatsPioneered an incentive-based continuing education program, which ensured paid training and offered staff the potential of upward and/or lateral job growth, resulting in an increase in moraleLed the company’s full migration from a physical server to Microsoft Azure, enabling employees to work remotely and conserve PTO, while allowing management to hire remote employees from a larger talent poolImproved staff efficiency and efficacy by migrating CRM to Salesforce and integrating current systemsNegotiated with Vendors, Distributors, and OEM Manufacturers to leverage programs to an advantageDeveloped the framework and messaging on how to treat the company’s partners and customersAdvise on and provide Pre-Sales Engineering for large IT Projects aimed at improving the company’s quoting teamConstantly evaluate existing vendors as the technology market advances