This Manager, MTS Service Delivery role will be responsible to manage 25 - 30 Service Technicians in the Southeastern portion of the country. The Maintenance Service Delivery Manger will establish and grow trusted advisor relationships with the client, leveraging the world-class Toshiba Team to drive our combined Hardware, Software, and Services business forward. The Maintenance Service Delivery Manager will also work closely with all other TGCS teams (Client team, Maintenance team, Sales team) engaged on the account. As new Products and Services are introduced into the account, the Maintenance Service Delivery Manager will participate in resource planning and allocation to meet the obligations resulting from the new Product and/or Service. • Provide leadership and mentoring to Services employees, especially junior employees and recent hires• Establish credible operational relationships with clients around store applications and professional services to drive customer satisfaction and TGCS business results• Leverage Services personnel to deliver projects on time and on budget• Perform personnel administrative tasks such as expense reports, equipment orders, and vacation approval• Execute on people management duties and responsibilities • Improve organizational climate with specific focus on core Values that are to Enable Collaboration, teaming, skills development and to remove roadblocks• Encourage employees to be innovative; support risk-taking and good ideas that promote innovation and business success• Demonstrate a commitment to Workforce Diversity in carrying out all people management responsibilities (hiring, promotions, compensation, transfers, awards, work/life balance, etc). In addition, fully support Workforce Diversity training, department meetings, and participation in employee development• Drive revenue and profit for geographical assigned customer accounts• Supportive and actively involved in succession planning and personnel career growth

- Retail POS service technician in Southeast Georgia and Southwest South Carolina covering all POS related service and installation activity while controlling cost and efficiency in the business. Services and Support include installation, troubleshooting and repair of Point of Sale systems (POS), Self Checkout(SCO), controllers, PC’s, servers, mobile terminals, tablets, laser printers, label printers, counter scales, routers, switches and networking equipment in a retail store environment. Hardware systems include IBM, Toshiba, Fujitsu and Cisco hardware and software. - Team and Technical Leader for my team to provide leadership in day to day technical and administrative operations for my peers while assisting management with project/team scheduling and availability.- Provide Remote Technical Support via phone for technicians across the country on all platforms serviced by Toshiba Global Commerce Solutions.- Design, train and implement Remote Technical Support Workload Balance program for highly skilled technicians to provide technical support to other technicians in TGCS to drive performance and efficiency.

Perform maintenance, installation, de-installation and upgrades of multiple forms of computer equipment. Those include: Desktop Personal Computers, Intel based servers, AS/400 systems, RS/6000 systems, System 390 (Mainframe) systems, Point of Sale, Printers (cut sheet, desktop, laser and impact), and Networking systems and equipment to include wireless and LAN topologies. Maintain and service this equipment in a remote geography that covers 17 counties.

Curriculum design and instruction in AC, DC, Solid State and Digital Electronics as well as Computer and Electronic Repair.