Wayne Venter Email & Phone Number

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Team Management• Managing & leading a team of 9 direct reports – solicitors, paralegals, trainee solicitors• Providing support on complex matters, with daily updates on status of cases, fees & billing• 360 management – setting of targets, KPIs, performance management, recruitment, disciplinary & exitsBusiness Development | Operations Management• Joined a number of niche legal panels to provide advice & support within the insurance sector• Leveraging relationships to extend client portfolio through referrals with insurance houses• Securing contracts to undertake commercial work, litigation & mandatory regulatory services• Consulting on mergers & acquisitions (M&A), competition matters & preparing commercial agreements• Provision of litigation covering professional negligence, personal injury & subrogated recoveries (motor & non-motor) – prepared notices, pleadings, affidavits, opinions & supervised investigationsBusiness Planning • Ownership of P&L, setting, managing budgets, cashflows & forecasting• Determining, reviewing & setting of business strategy & onboarding of team to share a common focus of outstanding service delivery

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A new start-up in 2012 providing specialist outsourcing services to the short-term insurance industry – automotive & property sectors, initially starting the business on a manual operating system with very limited capitalTeam Management | Structure• Managing and leading a team of 3 FTE direct reports & 42 indirect reports & as the business grew recruited an operations manager to take the lead whilst personally then refocusing on business development & growing the client portfolio• Appointed loss adjusters• Embedded company vision, mission, ethos & values• On-going training provision – insurance knowledge & claims management, legislative compliance Financial | Legal Management• Looked at big data, strategic & business planning, whilst setting annual budgets & onboarding staff to take on the budget & deliver on requirements• Championed interaction with legal panels & outsourced providers (solicitors)• Defined & monitoring service level agreements (SLA)• Ownership of P&L, cost, expenditure etc• Contract negotiation Client Relationship Management | Business Development• Generated a robust prospect client pipeline• Retained responsibility for corporate client negotiations, securing contracts etc• Chaired a legal panel consisting of 4 solicitorsOperations Management• Sourced & managed the implementation of internal automation through WorkFlow CRM• Streamlined internal processes & automated document managementAchievements• Conceptualised & set up a neutral vend platform standardising solicitor fees & created hourly rate bandings, further managed all panel members of the platform (solicitors) • As the business grew, set up the call centre & trained all team members• Improved client onboarding & contract negotiation by clearly defining & qualifying clients before signing service contracts• Secured a major insurance giant contract taking over their entire book – categorised matters, embedded targeted approaches to claim management & case closures

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• Supporting the University as a moderator with additional very adhoc lecturing as requirements• Further supporting students on a 1:1 basis on specific modules depending on their need

Legal Advisor

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• Completed trainee solicitor role, fulfilling a range of candidate attorney duties, promoted to professional assistant & then equity partnero Specialists in construction, telecommunications (including major outsourcing, development and project agreements) & insurance disputes, NEC, FIDIC and JBCC agreementso Further services provided included mergers, human resources & personal injury

Law

Graduated with a B.Proc in 1993 and an LLB in 1995

Education record