Wayne Vincent Email & Phone Number

Positioned as a technical project manager consultant for the carve-out of the telecom area for a healthcare information services provider and subsequent transition to a different parent company due to acquisition. Responsibilities included:- Interfacing between both the original and and acquiring company’s management and engineers responsible for the design, delivery, and daily operations of telecom services. - Performed due diligence, gap analysis, and solutioning. - Active in concept through logical to physical total separation.

Technical Transition Project Manager ConsultantServed as a technical project manager consultant in the telecom area for an outsource provider of Information Technology services transitioning such for a Fortune 500 company. Responsibilities included:- Interfacing between the client and engineers responsible for the design, delivery, and daily operations of telecom services. - Performed due diligence, gap analysis, and education planning. - Participated in on-site meetings, planning, and knowledge transfer sessions.

Served as the primary technical interface between clients and the engineers responsible for the design, delivery, and daily operations in the networking and communications areas for eight accounts. Lead and facilitated day to day systems and network operations activities which included incident management and system and user administration services in a managed services, service level agreement driven environment.Responsibilities included:- Drove initial response and resolution to incidents and service requests against defined objectives.- Provided 2nd level incident management and escalated 3rd level incident management operations support.- Worked with client’s account team to lead continual process improvements in customer support and satisfaction. - Maintained metrics and reporting for management.

Managed a team of twelve engineers primarily responsible for solutioning voice services delivery for external clients. Responsibilities included:- Performed solution architecting in terms of designing, analyzing, and costing various solutions for the statement of work (SOW). - Owned the rollout and implementation of the solution post customer signature through the transition state.

Managed a matrixed staff of up to twenty-five professionals primarily responsible for pre and post sales activities including: requirements gathering, designing and solutioning, and project managing the implementation of the services. Supported both internal and external customers. Primary Accomplishments included:- Implemented new technologies to reduce expenditures around the business requirements which ultimately increased profit margins and satisfaction on accounts.- Turned a group of superior but struggling resources into a dynamic respected solutioning team.

Lead a team of up to twenty engineers primarily responsible for solutioning services for the SOW design and implementing networking support applications. Additional responsibilities included:- Issue resolution and problem management.- Solution design and project management.- Vendor management from contract negotiations through daily operations.- Responsibility for on-site vendors.- LAN/WAN administration management.- Telecommunications infrastructure and voice services delivery and daily operations.Honors included Pride in Performance, multiple Achievement, Merit, and Bright Idea awards. Most significant: Awarded the Network Employee of the Year.

Primarily responsible for software development and respective updates. Resided at customer locations throughout Europe. Managed post sales activity to include install and support of applications. Helped in project managing the transition from the SOW creation to the go-live of the application. Additional responsibilities included: technical writing and technical training.

Responsible for software project development to include: analysis, design, coding, documentation, quality testing and training.

Bachelor Of Arts, Humanities, Mathematics, English

Nonmatriculated Post-Graduate, Information Technology Management