Responsible for working with individuals and groups in the organization to (1) provide a safe space to talk about an issue or concern, (2) explore options to help resolve conflicts, and (3) bring systemic concerns to the attention of the organization for resolution.

• Interface with multiple federal and District government agencies to resolve constituent complaints• Investigate, asses, and respond to customer complaints• Coordinate required action steps and responses with appropriate agency leaders• Create and distribute internal and external facing documents on behalf of the leadership team, including procurement materials, instructional guides, and vendor solicitations• Manage payroll operations• Collaborate with cross functional agencies and leaders to select vendors for project implementation• Facilitate client meetings and site visits to ensure compliance and customer satisfaction

Communications Assistant Jan. 2019 - PresentThe District of Columbia Housing Authority; Washington, DC• Interface with multiple federal and District government agencies to resolve constituent complaints• Investigate, asses, and respond to customer complaints• Coordinate required action steps and responses with appropriate agency leaders• Create and distribute internal and external facing documents on behalf of the leadership team, including procurement materials, instructional guides, and vendor solicitations• Collaborate with cross functional agencies and leaders to select vendors for project implementation• Facilitate client meetings and site visits to ensure compliance and customer satisfaction

• Served as Chief Schedule Manager responsible for vetting all invitations including candidate speaking engagements, events, fundraisers, rallies, city wide and government sponsored events• Scheduled all details regarding in person meetings, conference calls, and virtual appearances• Created and maintained daily/ monthly schedules of candidate’s personal, professional, and political meetings • Actively participated in team development of campaign strategy for candidate• Provided oversight of focused initiatives to secure major financial gifts and/or endorsements in support of campaign goals

• Effectively built brand awareness through the collection of vital marketing research• Highlighted product value while creating positive customer experiences• Conducted live product demonstrations; facilitated focus groups, and distributed promotional items

✪ Provided a world class modern luxury shopping experience by connecting with customers through meeting and anticipating their needs.✪ Built and maintained strong client relationships to ensure leads, future business and maximum productivity.✪ Demonstrated functional knowledge of Coach brand, products and policies.✪ Maintained visual merchandising standards consistent with company brand strategies.SUCCESS HIGHLIGHT✪ Consecutively achieved #2 Top Seller Status in March and April 2018.

✪ Collected and contributed data to cross-functional touring teams executing multiple national campaigns.✪ Ensured positive customer experience by proactively managing and growing customer relationships.✪ Actively pursued new clients through creative/innovative sales techniques and aggressive prospecting.✪ Trained new employees and achieved significant improvements in their productivity through key performance indicators and statistics.

✪ Established a Talent Management Agency to develop, coach and guide the careers of aspiring vocalists and independent recording artists.✪ Secured direct contracts with talent and third-party consulting with independent labels that resulted in national airplay, chart positioning, and regional, national and international live performance exposure opportunities that yielded successful market impact.✪ Appeared as guest Moderator, Panelist and Talent Judge for music industry conferences and live performance events.✪ Created, produced and facilitated an educational Radio Workshop to teach aspiring performers and recording artists how to secure radio airplay.

✪ Engaged the show audience with news, pop culture, topics of the day, jokes, contests and prize giveaways between breaks during lag-times to keep audience occupied, energized and primed.✪ Executed 18 live shows per seasonal taping for upcoming network season.✪ Developed and maintained strong community relations, industry interaction and social media engagement to promote cable network activity.

✪ Created, produced and hosted a four hour weekly music driven online gospel morning radio show.✪ Developed programming clock for music rotation, show imaging and on air content.✪ Aired exclusive music releases, listener contests, guest interviews, top news stories, pop culture content and PSA’s✪ Responsible for creating, developing and broadcasting fully produced on air elements while hosting the show under the on air moniker, “Holla Walla”.

✪ Produced top-rated Urban Gospel formatted morning show reaching more than 1,888,000 listeners weekly throughout the Washington, DC Metropolitan Area.✪ Responsible for creating, developing and broadcasting on air content for a fast-paced four hour weekly morning show.✪ Briefed on air talent ahead of shows including news research, compiling content, booking guests, scheduling interviews, interactivity with callers and contest winners while co-hosting and participating under the on air moniker, “Holla Walla”.✪ Created innovative promotional ideas, marketing concepts and live events to showcase national and independent recording artists.SUCCESS HIGHLIGHTS✪ Hosted live events with diverse crowds of 300-3,000.✪ Responsible for financial matters up to $10K.