Wayne Williams Email & Phone Number

Supplying Consultancy for numerous products and scenarios across the full Telephony Spectrum, specialising in the Avaya suite of products after spending 20+ years in both Vendor and Business Partner roles across the UK, EU and US.  Project Management for internal and customer facing projects, managing both internal resources and external parties to ensure correct and timely delivery of services to customers. Service Delivery Management for internal and customer facing projects using technical skills to identify and advise scopes for improvements to service. Primary Contact for Avaya Support to include ticket/fault management, escalations and interface to internal customer base. Fully Qualified ACSS (Avaya Certified Support Specialist) working in a TIER 3 customer based role supporting numerous clients both on-site and remotely across 54 countries globally. Avaya Call Recording (ACR 11, R12, R15), Verint V11.1 WFO and QM, V10(Impact 360) and V9 qualified and certified (at Business Partner Level) installation and support engineer. Team Technical Lead for SIP based fault-finding, routing and messaging Team Technical Lead for WFO based fault-finding Specialist knowledge of installation, maintenance and support for the complete Avaya AURA suite, including Communication Manager (CM 2 – CM 8.x), Application Enablement Services (AES 3 -8.x) Extensive knowledge of the Avaya Aura SIP suite – Session Manager, System Manager, System Platform and Session Border Controllers – Avaya E-SBC, Sipera, ACME Comprehensive knowledge of Modular Messaging, Intuity Audix Voicemail systems and their integrations Comprehensive working knowledge of Breeze, Oceana and workspaces. Comprehensive working knowledge of Avaya Aura Experience Portal (7.x) Avaya CMS (R9 – R19.x)and extensive External Interface Reporting Packages (RTA, TCS, EWFM, ECHI) knowledge

Listed skills include Sip, Voip, Acd, Unified Communications, and 12 others.