Wayne Baptiste Email & Phone Number

New York, New York, United States

The role of a Digital Reporter (“DR”) is to officiate a civil litigation proceeding and to capture witness testimony. The DR is responsible for:1. Managing the proceedings as an independent arbiter of the record2. Swearing-in witnesses and acting as Notary of the State3. Generating a clear and complete recording of the proceeding using high-fidelity audio technology4. Creating accurate and detailed annotations of case events and terminology to serve as a guide for subsequent transcription.

Children's Lit & Psycho-Novelization

Reading & providing full report breakdowns on screenplays

New York, Ny

• Connects and communicates with clients using a chat portal or phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis;• Dispatches jobs for fulfillment of the applicable services requested/required;• Remotely performed repairs, upgrades, and installations client units;• Documents all client connects in a customer relationship management system;

Greater New York City Area

• Educated clients utilizing the Sales Excellence engagement model to provide them walk-out working solutions, clinics & held classroom based trainings;• Made advanced repairs on units & quickly & accurately diagnosed technology issues to create robust solutions;• Educated sales team to explain services & technology to help them achieve business goals;• Walked customers through their new Macbook setup & getting familiar with the OS; helped troubleshoot technical issues with Macs, iMacs, iPods, iPhones, & iPads

New York, Ny

New York, Ny

• Complete merchandising tasks, which includes planogram assignments, clean presentations, implementing fixtures, signage and product security devices • Set new and relocated planograms and graphics to merchandising standards, completes planogram checklist and proper filing procedures • Build new product displays and implement new technology displays • Maintain upkeep of store displays and assist store team with fixture and technology functionality• Assist both store employees and customers with product knowledge and sales

New York, Ny

• Upheld the highest standards of customer service and helped people find the best solutions to better their lives;• Coached new hires and seasoned sales consultants on customer satisfaction mechanisms, better sales techniques, and inventory/shrink control; raised team members morale through verbal praises• Handled larger amounts of cash & performed proper credit procedures• Maintain high level of sales individual and team numbers & gave hourly reports ofdepartment productivity through radio or face-to-face communication• Worked directly with Microsoft representatives to maintain perfect visual presence ofthe Windows Store by checking planograms, ad-set, and working with computer andtablet team on upkeepApple Product Professional (Certified)• Walked customers through their new Macbook setup and getting familiar with the OS;helped troubleshoot technical issues with Macs, iMacs, iPods, iPhones, and iPads

New York, New York, United States

New York, Ny

• Set up product displays, signage, and electronics with security devices for various big boxelectronic companies including Best Buy, Staples, Adorama, PC Richards, etc.• Ran diagnostics on computer systems for troubleshooting and correction• Drove purchase of client’s products and increase brand awareness within an assignedterritory by educating store staff• Updated planograms, pricing during ad-set, and conducted meetings with store leaderson changes and strategy plans

New York, Ny

• Delivered the best guest experience throughout the attraction;• Took professional photos of guests at specially designed areas• Entertained guests by role playing different characters throughout attraction, includinginside horror chamber

New York, New York

• Led the IT Department with computer maintenance, new software installs, cabling/wiring electronic systems, & other advanced repairs;• Trained and developed 100+ crew members, executed opening/closing duties, & handled large amounts of cash;• Operated projection units within booth station in order to show film in a number of theater rooms simultaneously; used software to combine separate digital film files, advertisements, and movie trailers together to form a feature-length presentation on one continuous file; inspect and troubleshoot movie shows to ensure they are complete and in great condition; perform regular maintenance tasks such as rotating or replacement Xenon bulbs, cleaning lenses, and keeping electrical contacts clean and tight; document all work done and inspection notes; setup film screenings and premieres• Connected with clients through online portal and over the phone to assist with ticket and seating issues, recommending applicable solutions and services• Monitored inventory, evaluated process to report potential issues, assisted in store counts, and reported on audit results

New York, Ny

• Delivered outstanding customer service;• Handled inventory control;• Cash Handling;• Maintained a clean environment for customers;

Brooklyn, Ny

• Participated in creating the visual aspects of a medical office for mass appeal;• Organized crucial events, documents and supplies;• Assisted in many significant events, such as health fairs, etc.;• Utilized Microsoft Office Suite throughout the internship;