Wayne Harris Email & Phone Number

Pompano Beach, Fl, Us

Fort Lauderdale Area

Oversee account management, strategic planning, client service delivery, and public relations efforts reporting directly to the Vice President of Sales. ✓ Primary focus involves maintaining existing relationships, while facilitating retention and growth through ensuring client satisfaction with a proactive approach, maximizing sales volume. ✓ Accountable for meeting goals that directly impact overall growth of the organization and its revenue.✓ Proactively create new business through the execution of lead generation strategies. ✓ Gain extensive referrals through development of strong client relationships, and exceptional product knowledge, sales ability and customer service. Maintain superior levels of customer satisfaction and ensure smooth overall operations✓ Perform annual client reviews of services, needs and annual service contracts and identified sales opportunities to generate additional revenues sources. Work closely with strategic business partners and negotiated contracts for services. ✓ Emphasis on superior customer relationship management includes developing strong relationships with clients to insure prompt response and manage customer expectations.

United States

United States

Medley, Fl

Procured and sold a variety janitorial and sanitary supplies and equipment.✓ Applied cold calling, networking techniques, referral gathering, and other methodologies to secure new business. ✓ Sorted different product lines and services to reactivate lost accounts.✓ Recovered $45K in losses within accounts receivable by assisting customers with payment plans.✓ Acquired 13 new accounts that yielded approximately $40K in annual purchases. ✓ Devised an equipment purchase and rental service line to expand service offerings. ✓ Established an effective equipment training program and fulfilled roles of Mentor and Field-Based Trainer for new sales reps.

Broward & Palm Beach Counties, Fl

Screened and procured a minimum of one new hospitality account per month, while retaining existing accounts.✓ Reestablished a six year old account valued at $20K (laundry business from Florida Atlantic University).✓ Decreased overdue accounts receivable by 42% and payment days from 47 to 26.

Pompano Beach, Fl

Utilized a consultative sales approach to prospect for new business, as well as manage and grow existing accounts with emphasis on providing complete product solutions to customers.✓ Managed existing accounts on a daily basis making on-site customer calls to uncover needs.✓ Increased the division’s sales from $250K to $350K in 2007. ✓ Exceeded performance expectations by creating point of sale displays that highlighted Bay West and Kimberly-Clark paper products with other product lines. ✓ Promoted to the following positions in 2005 due to exemplary work performance: Store Manager, Project & Purchasing Manager, and Equipment Division Manager. ✓ Utilized referrals and walk-in customers to expand account base, which increased the store’s overall profitability. ✓ Started and managed an Equipment Rental & Repair Division, which grew $1MM+ in parts and labor within three years. ✓ Tactically created and implemented an effective marketing program that captured massive new business opportunities. ✓ Implemented amplified sales at the Pompano Amsan store by 12% and secured an additional 8% in revenue at the Miami and West Palm Beach locations.

Pompano Beach, Fl

✓ Performed chemical and fulfillment purchases for a $40MM division.✓ Governed inventory levels and procured products from 47 vendors. ✓ Procured goods from 25 chemical and paper product manufacturers including Bay West and Kimberly-Clark tissue and towel pipelines.✓ Reduced product offerings from over 10K to 4.5K SKUs, which compressed overhead by $500K and increased the annual inventory turnovers from 5.2 to 7.5; results catapulted customer satisfaction and improved overall bottom-line. ✓ Employed focus, attention to detail, and reliability to select the best product offerings from five manufacturers; selection become private labeled as AMSAN’s renowned line.✓ Decreased cost by 12% by merging multiple vendors to acquire competitive price structures from retained vendors. ✓ Trained sales personnel on products to voice features and benefits that caused items to be chosen for private labeling. ✓ Managed the redesign of three stores to better organize display areas and foot traffic.✓ Worked in tandem with senior leadership figures to secure a commission structure for in-store sales associates, which led to increased sales and augmented customer service and employee retention.

🎓 Bachelor Of Science, Business Administration And Management, General, 3.75

Associate Of Arts - Aa, Business Administration And Management, General, 3.57