Wayne Johnson Email & Phone Number

North Sydney, New South Wales, Australia

As an integral part of the broader operations team and reporting directly to the COO, my role as a Business Analyst encompasses diverse responsibilities. Primarily, I support client needs by aligning their requirements with sustainable solutions, provide input on product functionality in the absence of a product managers, create user stories, epics and features from external or internal requirements and facilitate collaboration among various stakeholders within an agile environment, to help… Show more As an integral part of the broader operations team and reporting directly to the COO, my role as a Business Analyst encompasses diverse responsibilities. Primarily, I support client needs by aligning their requirements with sustainable solutions, provide input on product functionality in the absence of a product managers, create user stories, epics and features from external or internal requirements and facilitate collaboration among various stakeholders within an agile environment, to help influence outcomes, whilst building relationships.Additionally, I focus on meticulous documentation and offer ad hoc assistance to product owners where possible.Key Responsibilities• Cleaning data - validating, dealing with outliers, identifying errors. This can also include writing SQL queries to validate information using Databricks.• Testing/Training our model, which is used to categories transactions.• Process improvement - Automating reports for clients, performing gap analysis for all reports internally to standardise them, projects to migrate information to a new support portal, reduce the number of tickets created to drive efficiency and reduce costs and the product information sourced from API’s sent by financial institutions.• Prioritising user stories I create, to high and low priority task go togeather• Dealing with client queries, be those data extracts or API stats• Cleaning data - validating, dealing with outliers, identifying errors. This can also include writing SQL queries to validate information using Databricks• Cultivate relationships with external stakeholders and identifying additional stakeholders• Contribute to all phases of a project - RFP, requirements gathering, testing and BAU.• Manage IT change requests.• Attend refinement meetings and sprint planning, with meetings planed within an agile sprints• Driving my own development, currently I am learning Tableau, in addition to spending more time creating process models Show less

Sydney, New South Wales, Australia

Hired into the Technical Consultant's team before it was rebranded, I was responsible for working with multiple financial institutions, to ensure their day-to-day trading order flows were stable and provide the functionality they required in Production & UAT. I also spend some of my time, working on requests/issues that management escalated to me, which did not fall within my responsibilities, but it was felt that I can be of benefit and help facilitate the client’s needs.The team… Show more Hired into the Technical Consultant's team before it was rebranded, I was responsible for working with multiple financial institutions, to ensure their day-to-day trading order flows were stable and provide the functionality they required in Production & UAT. I also spend some of my time, working on requests/issues that management escalated to me, which did not fall within my responsibilities, but it was felt that I can be of benefit and help facilitate the client’s needs.The team worked on a weekly sprint basis, post a refinement meeting, where any issues with client requests were addressed.In addition to this, my work includes but is not limited to the below.Key Responsibilities:• Creating user stories for external client requests• Translating business requirements into a workable proposed solution and discussing how that would impact the client's suite, before testing in UAT and presenting results• Prepare and execute proposed solutions in UAT, whilst documenting test plans, use cases and results for clients to view/comment on, before a Production release.• Producing documentation including, configuration documents, implementation plans and error resolution pages in Jira.• Supporting client projects and initiatives primarily involving complex order routing, connectivity and trading solutions.• Liaise with a variety of senior internal and external stakeholders, both technical and non-technical to provide status updates.• Extract data utilising SQL to derive insights for clients or in some cases, for clients to provide the information to ASIC.• Take a proactive approach towards continuous improvement for the wider team, by facilitating Q&A sessions with an appropriate SME or smaller sessions with my direct team.• Was asked to lead small internal projects, such as the upgrade of our Best Market Router (BMR) to allow automated upgrades in the future• Creating change control requests Show less

London, United Kingdom

My role requires me to act as the first point of contact for the pre-trade rates issues in Production and provide 1/2 level support, whilst based on the trading floor. As part of this, my main suite of supported applications is a bespoke dealing platform & pricing engine, in addition to ION MMI & sysadmin. The main application for monitoring is Geneos, with Unix and SQL being used for further investigation. In addition to my main support activities, I’ll also help with post-trade… Show more My role requires me to act as the first point of contact for the pre-trade rates issues in Production and provide 1/2 level support, whilst based on the trading floor. As part of this, my main suite of supported applications is a bespoke dealing platform & pricing engine, in addition to ION MMI & sysadmin. The main application for monitoring is Geneos, with Unix and SQL being used for further investigation. In addition to my main support activities, I’ll also help with post-trade issues such as PNL and pricing issues, which may involve contacting Bloomberg, any ad-hoc queries from traders and start of day checks. Show less

London, United Kingdom

Act as the point of contact with regards to all scheduled processing (in PROD and UAT environments) including intra-day and overnight batches of which I support on a rota basis, messaging to third parties, automated file transfers, data loading and processing for various data warehouses, reporting services and applications. I am also responsible for the day to day support of SharePoint, IBM MQ, Qlikview, Cadis/Markit EDM & Control MRole Responsibilities:• Debug stored procedures… Show more Act as the point of contact with regards to all scheduled processing (in PROD and UAT environments) including intra-day and overnight batches of which I support on a rota basis, messaging to third parties, automated file transfers, data loading and processing for various data warehouses, reporting services and applications. I am also responsible for the day to day support of SharePoint, IBM MQ, Qlikview, Cadis/Markit EDM & Control MRole Responsibilities:• Debug stored procedures when failures occur in the Control M batch• Update and create SharePoint pages• Attend change management meetings to discuss releases to PRD and/or UAT• Create documentation for the various applications my team & I support• Code review and implement releases• Attend design reviews, so that we can work with development to ensure anything new create follows support standards• Create fixes, based on failures or timing issues in Control M• Participate in DR tests, which includes travelling to Romford• Work on incident tickets created by users and create Jira’s if necessary Show less

Birmingham, United Kingdom

This role involves providing 1st and 2nd Level support for the Credit and Counterparty Risk team, which is part of the wider FX space. The team is currently responsible for supporting two different applications, which provide credit risk management. One of the applications is responsible for pre and post deal credit checking, limit monitoring and reporting of breaches, whilst the other application is used for risk related calculations such as VaR, liquidity and scenario stress… Show more This role involves providing 1st and 2nd Level support for the Credit and Counterparty Risk team, which is part of the wider FX space. The team is currently responsible for supporting two different applications, which provide credit risk management. One of the applications is responsible for pre and post deal credit checking, limit monitoring and reporting of breaches, whilst the other application is used for risk related calculations such as VaR, liquidity and scenario stress tests.This role involves- Being responsible for liaising with business during outages, taking ownership of issues, whilst answering any general questions and ad-hoc requests.- Implementing DR's, which includes ensuring all documentation is supplied to the DR team to be verified, before the actual DR. Implementing GCMs.- Helping to ensure continuation of service for our applications (general support), mainly using Unix, to check logs SQL, to extract data such as trade information and ensuring process on windows machine's are still active, in addition to our monitoring tool ITRS geneos.-I chair a weekly meeting to discuss ongoing incidents, with the results being used for trend analysis. In this meeting, i am responsible for sending out minutes to key stakeholders (business and management), in addition to the individuals (Dev, project teams, support) who attended the meeting, to ensure everyone is up to speed with current issues.In addition to this, I have been responsible for providing training and knowledge management transfer to our offshore vendor team in addition to colleagues based in APAC and AMER regions. I am involved in an ongoing project, where I am required to create and document complete end to end processes, for migrating data from one credit checking to another. This ongoing project also requires me to attend meetings to inform key stake holders of the current progress, my processes and alert them to any potential issues. Show less

Zurich

Placed at Credit Suisse via FDM Switzerland GmbH, this role involves providing 2nd Level out-of-hours and business hours support for Zurich and 1st Level for Singapore. Support may also be required for London and New York.The main responsibilities of this role are to monitor both infrastructure and applications such as ATS and Finacle Treasury proactively, perform BAU tasks, some involve running scripts in Unix and some running SQL queries and to work with 1st Level during Zurich… Show more Placed at Credit Suisse via FDM Switzerland GmbH, this role involves providing 2nd Level out-of-hours and business hours support for Zurich and 1st Level for Singapore. Support may also be required for London and New York.The main responsibilities of this role are to monitor both infrastructure and applications such as ATS and Finacle Treasury proactively, perform BAU tasks, some involve running scripts in Unix and some running SQL queries and to work with 1st Level during Zurich business hours, monitoring issues or loss of service and working jointly to ensure incident resolution and reporting resumed availability, all broadcasts are executed in an appropriate, timely manner and all relevant parties are kept regularly updated resolve issues following the ITIL methodology.In addition to this, I am also responsible for knowledge management and on boarding new BAU tasks, implement application deployments using ITSM, creating application deployments, as part of an ongoing certificate management project, participating in weekly CAB meetings for both infrastructure and FX, helping to ensure all documented technical knowledge is kept up-to-date and take on ad hoc tasks directly from my line manager. I was also closely involved in the layout and basic structure of our new monitoring system, which will replace the two we are currently using. Show less

London, United Kingdom

This involves working in different departments, such as the tills, customer service and on the weekend the cash office. Customer service differs from the tills as I’m required to help customers with their VAT form and answer general query’s and when in the cash office, my role is to account for all the money that has gone through each till and provide reports on the days takings.

Weybridge

As an ECG Tester, via Volt Europe, my main job requirement was to look for any inconsistencies in applications, whilst highlighting any potential issues. This would happen in one of two ways, a test plan would be provided, with different tasks or various scenarios that had to achieved or replicated. The second method would involve me creating my own test script, with tasks to achieve or follow.Provided each task could be achieved, I would hand back a test script without the need to… Show more As an ECG Tester, via Volt Europe, my main job requirement was to look for any inconsistencies in applications, whilst highlighting any potential issues. This would happen in one of two ways, a test plan would be provided, with different tasks or various scenarios that had to achieved or replicated. The second method would involve me creating my own test script, with tasks to achieve or follow.Provided each task could be achieved, I would hand back a test script without the need to report potential issues, but in a situation where a task couldn’t be achieved or the application produced an unexpected result, a fault would be logged.Faults varied in degrees of severity, the fault would be noted down, with step by step instructions of how to recreate the problem, these would be logged on the in house system so that the test leads could decide which could be escalated further.Provided each task could be achieved, I would continue to try and achieve more, but in a situation where a task couldn’t be achieved or the application produced an unexpected result, a fault would be logged. Faults varied in degrees of severity, the fault would be noted down, with step by step instructions of how to recreate the problem, these would be logged on the in house system so that the test leads could decide which could be escalated further. Show less

London, United Kingdom

Working as a Business Analyst with the Metropolitan Police offered me more opportunities to learn and develop. As a placement student my general day-to-day work was to run the Integrated Test Lab, and be the first point of contact for its users. In addition to this, members of the team will also task me with various projects.My roles were to:• Facilitating customers’ technical requirements. This was accompanied by a booking form created to keep a record of our… Show more Working as a Business Analyst with the Metropolitan Police offered me more opportunities to learn and develop. As a placement student my general day-to-day work was to run the Integrated Test Lab, and be the first point of contact for its users. In addition to this, members of the team will also task me with various projects.My roles were to:• Facilitating customers’ technical requirements. This was accompanied by a booking form created to keep a record of our users.• General network expansion and changes. This includes a manual created to enable others to know how our servers were configured.• Manage ITL secure storage area, ITL inventory list and other general resources.• Equipment ordering, receiving and installation. Maintain audit trail.• Help to ensure constant connectivity for our contractors and help facilitate any general needs.• Managing data capture project, figuring out the business and functional requirement, then liaising Show less

Streatham

Bsc, Computer Science

Bachelor Of Technology (Btech), Electrical Engineering, 6 Merits

Education record