Wayne Kendrick Email & Phone Number

Silver Spring, Md, Us

Washington D.C. Metro Area

A leading international provider of IT Staffing, Talent Management and Services.I orchestrate the successful delivery of impactful IT services in the areas of people, process and technology to TEKsystems customers.My responsibilities include:● Ensuring consistently high satisfaction for all TEKsystems Flexible Capacity customers● Inspiring and mentoring TEKsystems Delivery Managers, Delivery Leads and Project Coordinators in their career progression● Optimizing processes to maximize service delivery excellence● Resolving all issues or concerns escalated from internal or external stakeholders in a professional and timely fashion ● Partnering with Intake Solution Architects on opportunities to ensure swift ramp-up of new engagements● Providing engagement Governance and Quality Assurance● Monitoring, planning and implementing optimal team capacity and resource utilization● Blending technical, interpersonal and business know-how to deliver a superior customer experience● Developing and cultivating effective relationships with key client stakeholders● Teaming with TEKsystems Business Development team members to identify, pursue and close strategic IT project opportunities● Monitoring financial performance and intervening as necessary to ensure profitability of all engagements

Washington D.C. Metro Area

As IT Service Delivery Manager, I oversaw the successful delivery of IT consulting services to The International Monetary Fund, a world-wide organization providing economic policy advice and financing to 189 member countries. The engagement was staffed with over 100+ consultants and generated over $13MM in annual revenue.My responsibilities at IMF included:● Serving as primary Point of Contact between TEKsystems and IMF senior leadership for all activities and issues related to the engagement● Monitoring performance of consultants and implementing changes as required to ensure compliance with negotiated Service Level Agreements● Collaborating effectively with TEKsystems staffing team members to qualify opportunities and deliver high caliber IT talent to the customer● Providing weekly, monthly and quarterly SLA performance briefings to IMF senior leadership● Conducting performance reviews, providing feedback to consultants and creating professional development plans● Ensuring contracted services were delivered at or above industry standards as defined within the SOW● Serving as an honest, straight forward and compassionate go-to resource for TEKsystems IT consultants on all issues and concerns including, but not limited to, career path development, compensation, engagement duration, benefits, training and relationships with IMF and TEKsystems managers and colleagues

Germantown, Md

An IT Consulting and Managed Services firm providing systems implementation and support services to healthcare providers.I built a healthcare IT services team with two business lines, focused primarily on post-acute and long-term care settings. Business line #1 was outsourced IT Managed Services. My team assumed all responsibility for the support, training and evolution of a client’s Clinical, Financial, HR/Payroll and other application systems. We became the client’s IT department, handling all application system support and maintenance, upgrades, intranet and collaboration, dashboards and performance metrics, trouble tickets, custom application development and training.Business line #2 was a healthcare clinical system implementation consulting practice. The advancement of Information Technology in healthcare delivery required providers to transition from their legacy, paper-based charting and billing systems to new Electronic Health Record (EHR) systems. My team of healthcare IT consulting professionals steered acute care, post-acute care and home health organizations through the process of implementing these new, complex EHR systems. Working closely with our clients, we conducted detailed functional discovery, determined requirements, completed the enterprise system build, created workflows and processes, trained staff and established interoperability with other healthcare providers, government entities and business partners. With our guidance, our clients were able to streamline processes, reduce operating costs and improve the quality of care delivery to their patients.

Washington, Dc

A Washington, DC-based commercial real estate development, construction and property management REIT which owned properties nationwide. Purchased in 2006 for $5.6B, it was eventually liquidated by a private equity investor. From its roots as a local, family-owned commercial property owner, the organization grew into a power in commercial real estate. I directed all IT Operations and Engineering functions for this national Real Estate Investment Trust. With over 300+ commercial properties nationwide, CarrAmerica was a national presence. I managed all WAN/LAN and data center infrastructure, leading a team of 20+ hardware, networking, messaging and customer service professionals. We made significant strides in modernizing the network infrastructure and produced significant increases in operational services levels (99.96% uptime, 94% user satisfaction) while reducing costs.The downtown Washington, DC location of the primary data center was viewed as a significant risk, given the increased awareness of potential threats after 9/11. We also had a distributed network of servers in regional data centers spread throughout the country, leading to increased support overhead. To address both of these areas of concern, we migrated the primary data center to a co-location facility in a safer location and Citrix technology was implemented to centralize application delivery, data storage and backup services.As a publicly-traded company, the Sarbanes-Oxley Act (SOX) imposed significant compliance requirements on the organization. Our IT compliance audit was recognized by the SOX auditor as best practice-level with zero deficiencies.

Washington, Dc

A Toronto, Canada-based commercial real estate development, construction and property management company which owned 14 million square feet of commercial space across North America.I was hired by Trizec to run IT operations for the Eastern region of the Unities States. I led a team of 20+ hardware, software, networking, messaging and customer support professionals. We provided a reliable, secure computing environment to 400+ users in 17 Eastern US cities.I also directed all enterprise-wide application development, administration and support activities for messaging and collaboration systems supporting 1500+ users across North America.