Wayne Kendrick Email & Phone Number

Silver Spring, MD, US

Washington D.C. Metro Area

• A leading international provider of IT Staffing, Talent Management and Services.I orchestrate the successful delivery of impactful IT services in the areas of people, process and technology to TEKsystems customers.My.
• Ensuring consistently high satisfaction for all TEKsystems Flexible Capacity customers
• Inspiring and mentoring TEKsystems Delivery Managers, Delivery Leads and Project Coordinators in their career progression
• Optimizing processes to maximize service delivery excellence
• Resolving all issues or concerns escalated from internal or external stakeholders in a professional and timely fashion
• Partnering with Intake Solution Architects on opportunities to ensure swift ramp-up of new engagements

Washington D.C. Metro Area

• As IT Service Delivery Manager, I oversaw the successful delivery of IT consulting services to The International Monetary Fund, a world-wide organization providing economic policy advice and financing to 189 member.
• Serving as primary Point of Contact between TEKsystems and IMF senior leadership for all activities and issues related to the engagement
• Monitoring performance of consultants and implementing changes as required to ensure compliance with negotiated Service Level Agreements
• Collaborating effectively with TEKsystems staffing team members to qualify opportunities and deliver high caliber IT talent to the customer
• Providing weekly, monthly and quarterly SLA performance briefings to IMF senior leadership
• Conducting performance reviews, providing feedback to consultants and creating professional development plans

Germantown, MD

An IT Consulting and Managed Services firm providing systems implementation and support services to healthcare providers.I built a healthcare IT services team with two business lines, focused primarily on post-acute and long-term care settings. Business line #1 was outsourced IT Managed Services. My team assumed all responsibility for the support, training.

Washington, DC

A Washington, DC-based commercial real estate development, construction and property management REIT which owned properties nationwide. Purchased in 2006 for $5.6B, it was eventually liquidated by a private equity investor. From its roots as a local, family-owned commercial property owner, the organization grew into a power in commercial real estate. I.

Washington, DC

A Toronto, Canada-based commercial real estate development, construction and property management company which owned 14 million square feet of commercial space across North America.I was hired by Trizec to run IT operations for the Eastern region of the Unities States. I led a team of 20+ hardware, software, networking, messaging and customer support.