Wayne Ng Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

• Architected and implemented domain driven test automation pipelines to reduce test flakiness and deployment runtime by 80% in Github Actions for cross cutting deployments• Build a test reporting framework for test automation coverage and analysis, identifying areas of improvement and monitoring key performance indicators in test automation• Implement snapshot testing using Pixelmatch as visual regression check to ensure page stylings are correct• Added axe dev tools for WCAG 2.2 AA accessibility testing as a pipeline check to prevent accessibility regressions for front end pages• Lead API documentation initiative through bi-directional contract testing using Pact• Create custom SEO regression tests and testing tools using Google Search Console API and Jest• Build in depth canary and synthetic monitoring tests for development and production uShip environments for early reporting of feature failures• Design and coordinate cross department testing strategies, minimizing regression impact from infrastructure changes• Mentor SDETs and QAs on standards and best practices through 1:1s, pair programming, code reviews and workshops

Austin, Texas, United States

• Developed an end-to-end mobile automation framework for Android and iOS React Native, enabling comprehensive automated regression testing of the uShip mobile application and reducing regression time by 90% using webdriverio• Consolidate legacy test frameworks into a single modern test framework for uShip application• Develop a Node.js internal testing SDK to simplify and standardize test automation setup across teams, minimizing redundant code and increasing efficiency in writing test automation • Lead chaos testing initiative using Gremlin to detect and fix single points of failure in application to build a more resilient system• Integrate Lighthouse and OWASP ZAP security checks into Github Actions pipelines to block deploys if checks fail error budgets

Austin, Texas, United States

• Responsible for testing features developed on payments and account management team to ensure compliance and proper integration with third party services• Build standardized api testing framework for AWS lambda microservices using Jest and Axios and standardized usage across engineering• Adopted Playwright as default testing framework for microfrontends and standardized usage across engineering• Lead adoption of Testrail as uShip's centralized test case management system

Austin, Texas, United States

• Write JavaScript automated test scripts using Selenium, Mocha and Chai in BDD syntax• Responsible for writing and maintaining API tests using Postman and Superagent • Wrote automated functional tests for mobile application using Java and Selenium through Appium• Converted manual test cases to keyword data-driven automated scripts using Robot framework to provide nightly regression testing• Created test cases and plans for UAT, functional and regression testing using Testrail• Performed manual testing across different desktop and mobile platforms to ensure the software meets stated requirements, expectations, designs and elicits a positive user experience• Performed accessibility testing to ensure software adheres to WCAG 2.0 AA standards• Identified, documented, and communicated all issues discovered during the testing process in JIRA, using screenshots and screen captures to demonstrate defects• Wrote, executed and analyzed JMeter test results for performance and load testing

Austin, Texas, United States

• Managed a team of 5 support members to handle more than 300 daily support tickets by troubleshooting and resolving technical issues through email, Twitter, Facebook and phone-based communications• Utilized mySQL to find, sort and organize customer data for departmental analysis, debugging and solving of customer issues• Implemented Salesforce Desk as Sapling Learning’s help desk for internal employee communication (IT department) and external communication (customer support interface), which has eliminated double support agent responses and provided analytics for user issues• Recorded user feedback and suggested improvements to product owners, leading to new features that reduced support calls