Wayne Kruger Email & Phone Number

Australia

Australia

• The Aftersales Business Development Manager - Metso role was formed to manage this expanded distribution agreement. I was recommended for the position by Metso due to my longstanding history and knowledge of the.
• We achieved a 26% increase in wear and spare parts sales revenue for the financial year 1 April 2022 to 31 March 2023.
• Used previously developed concepts to implement a customer and key account support visits initiative with wear part forecasting and planning to aid new and existing clients in increasing their spending on wear and.
• We increased wear part sales by 23% in quarter three for the financial year 1 April 2022 to 31 March 2023, resulting in the highest per quarter wear part sales in Tutt Bryant Equipment's history.
• We penetrated new markets or industries, entering the fixed plant quarry industry starting 1 April 2022.
• Under the constraints of large-scale skills shortages in Australia, making recruitment virtually impossible, increased productivity by achieving a 26% increase in wear and spare part sales revenue despite no growth in.

Newcastle, New South Wales, Australia

• During my time as NSW Technical Sales Representative Metso, I was part of a global review team of the Metso Metrics Monitoring System to provide feedback on usability for future development, resulting in several.
• Increased new Lokotrack sales revenue in NSW by 85% within the first year by fostering collaborative efforts among the Tutt Bryant Equipment NSW state operational team.
• Boosted aftermarket channel sales considerably by effectively implementing social media marketing.
• Closed the biggest once-off deal of $5 million in Tutt Bryant Equipment's 85-year history to one customer.
• Developed this customer relationship with the help of the NSW Operations Team, leading to them becoming one of the company's top five national accounts.
• Project managed, working closely with various in-company stakeholders, electrical subcontractors, Metso and the mine to ensure Australian Standard Electrical Compliance of the equipment before production started. Tutt.

Jetpark, South Africa

• In close cooperation with Aftermarket Sales Engineers and Field Service Technicians, developed, maintained and executed strategic business plans that drive aftermarket channel sales. This included Marketing and Sales.
• Successfully managed a team of one Field Service Supervisor, 11 Field Service Technicians, one Field Service Administrator and three Customer Support Engineers, resulting in increased customer satisfaction and.
• Created wear parts forecast templates and relevant documentation that increased Pilot Crushtec's inventory levels to fast-moving profit-generating stock through specific planning using actual customer data. The project.
• Developed from concept to delivery, the Barmac Rotor Service Exchange Program – increasing our customer value offering by reducing customer downtime and turning possible slow-moving stock into fast-moving stock.
• Responsible for leading a newly developed Metso product trial – Barmac RC Rotor Trial – in South Africa. The results were used in a global campaign to market the product in 2017.
• Increased annual aftermarket sales revenue through strategic business plans and targeted sales programs.

Johannesburg Area, South Africa

• In this interim/transition role, my core remit managed customer relationships, promoted Metso sales and oversaw Aftermarket interactions to satisfy customer requirements, prospected for new business opportunities, and.
• Maintained growth in aftermarket sales and service revenue by successfully prospecting new business opportunities and promoting Metso Outotec's offerings.
• Maintained proactive relationship management and ensured customer retention and satisfaction with Metso Outotec's services and products, leading to follow-up business at Pilot Crushtec.
• Developed exceptional technical proficiency across Metso Outotec equipment, consumables and Bruno simulation to complement Sales techniques and ensure customer satisfaction.
• Networked extensively, including maintaining a high profile at a minimum of four industry events per annum.

Johannesburg Area, South Africa

• As Product Support Manager, I was responsible for creation and execution of product strategy that aligned with business policies and objectives whilst improving sales targets and customer satisfaction. I collaborated.
• Achieved or exceeded aftermarket sales targets of wear and spare parts.
• Identified and implemented a specific number of process improvements to reduce quoting times that led to increased customer satisfaction or reduced complaints.
• Implemented Key Account Customer Support visits for the top 10 clients, resulting in streamlined communication between the various departments within Barloworld and the customers' operations leading to improved.
• Generated several large wear part supply deals through forecasting and planning that contributed to business growth.
• Managed and collaborated with multi-functional teams, including Marketing, Sales, and Technical Departments.

Johannesburg Area, South Africa

• At Barloworld, I was initially employed as Process Optimisation Specialist. A key project for me was assisting a mobile customer working on an Iron Ore Mine (Tata Steel) with optimising the entire crushing process and.
• Received POP Award from Barloworld Equipment – former Metso Agents in Southern Africa – for exceptional growth in the Wear Parts business sales in our territory in 2014.
• Invited to Metso Finland for Distributors Week to receive a team award for business growth of the Metso Mobile product in Southern Africa. A large part of this was the Wear Parts business sales.
• Successfully designed and implemented a specific number of customer crushing and screening process improvements that led to increased production efficiency and related cost savings in terms of cost/tonne.
• Identifying a shortage of knowledge and skills on-site, conducted face-to-face training.
• Identifying human error as a concern limiting productivity, linked all the units in the crushing train using Metso IC-controlled automation to reduce human error and increase product consistency.

Port Elizabeth Area, South Africa

• Key Accountabilities and Achievements
• Responsible for daily planning of quarry operations – including drilling and blasting – and management of quarry equipment and related staff, ensuring maximum productivity of quality stone that was on-time and on-spec.
• Identified and executed improvements on operational systems, processes and practices that promoted organisational well-being, business sustainability and client service excellence.
• Contributed actively towards achievement of company’s strategic and operational objectives, by aligning operational management with business goals.
• Recruited, trained, supervised and appraised Operations Team.

Port Elizabeth Area, South Africa

• Key Accountabilities and Achievements
• Provided adequate oversight of various projects' progress to ensure client specifications, cost restrictions, quality requirements and deadlines were all met efficiently.
• Liaised continuously with client and acted as main liaison between client and Project Team and other external stakeholders.
• Conducted site inspections and preparations throughout project, managing safety of site and team, maintaining quality control procedures, and resolving arising challenges.
• Identified, assessed and actively minimised risk where possible.

Port Elizabeth Area, South Africa

• Key Accountabilities and Achievements
• Planned and coordinated operations on site, developing weekly work schedules for teams and executing tasks according to priority plans.
• Supervised, trained and guided Project Teams, tradespeople and various other external stakeholders on site.
• Oversaw implementation and adherence of strict safety measures and quality standards.
• Monitored project expenditure and aligned it with budget restrictions, reporting on arising additional costs to management swiftly.

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Master Of Business Administration - Mba, Business Management, Masters

Australian Institute of Business (AIB) is the largest online MBA provider in Australia. AIB has over 35 years of excellence in tertiary.

National Diploma In Mechanical Engineering, Mechanical Engineering

Senior Certificate / Matric

Power Engineering

[Incomplete]

Bachelor Of Engineering Degree In Electronic Engineering

[Incomplete]