Gulf Pacific Property Management – Vancouver 2015 – PresentGulf Pacific is locally owned and managed third party property management company with a National portfolio. Operating out of the North Vancouver head office, satellite offices are located on Vancouver Island and in Toronto. The portfolio of properties include retail, office, industrial, and residential. Client base includes high net-worth individuals, institutional, and First Nations.Vice President - Property Services, Western CanadaReporting to the President, leading the team managing the Western Canadian portfolio of retail and office properties. Our approach is ‘hands-on’ daily operations where the team of Property Managers, Assistants, Accountants, Lease Administration, and building operators work on the frontline with clients and tenants.Policies and Procedures• Developed and standardized property management functions, lease administration and onboarding/offboarding policies.• Clarified job descriptions and tasks for the property management teams to reduce missed procedures and steps.• Updated welcome package information to enhance the tenant experience both from initial experience and on-going.Business Development and Branding• Updated corporate marketing material, web-site, business cards, and other collateral.• Established a new proposal template for business development.• Streamlines the monthly report process to achieve informative, detailed client reports. Leadership, Mentorship, Staff Training• Rebuilt the Vancouver Island and head office teams to enhance our services to clients and tenants.• Working with Senior Leadership to develop and execute corporate strategic plans and to seek business development opportunities.• Reviewing business models and contracts to ensure profitability and client alignment.

Reported to the SVP Western Canada, led the day to day operations for the commercial portfolio with the addition of the multi-family and strata divisions between 2010-2014. Analyzed the financial performance of the business unit and developed client strategies to ensure profitability of the property management business. Business Analytics & Development• Developed and executed strategies maintain the business targeted profitability of each client. • Developed Regional Divisional budgets, variance/forecast reporting, and cost control. Reviewed property & capital budgets for client presentation. • Key client contact to develop and deepen client relationships. Led to increased retention and referral business. • Proposal writing and presentation to new clients. Administration, Policies & Procedures• Standardized deliverables to clients and tenants, by understanding and setting expectations that were aligned with the audience. Increase in client satisfaction and staff efficiency.• Standardized processes and templates for internal use (database utilization, tombstone data management, standard tenant and vendor correspondence, etc.) Improved staff efficiency by reducing duplication of data entry in multiple data bases. Main data was incorporated into Yardi.• Develop and initiate custom reporting and processes to increase team’s efficiency (leasing summaries, renewal, capital project tracking, etc.)• Compliance with CSAE 3416 initiatives for financial control audits. Leadership, Mentorship, and Staff Training• Led weekly team meetings for property managers and support staff. Improved group communication and focus on goals and targets as well as receiving feedback on policy changes and other challenges.• Develop career paths and educational goals to create succession planning. • Coaching skills developed with Market Force, Apriori International, Value Mining, and several internal training sessions through Colliers University.

Led a portfolio of office, retail, and industrial properties including a 250,000 square foot enclosed neighborhood center. My specific portfolio was over 1,000,000 square feet with revenues of over $650,000 annually.Developed and administered annual operating budgets and capital plans and budgets ranging from $15,000 - $3,500,000 annually.Developed leasing plans and performed lease renewal and new leasing with the portfolio with local, national, and major tenants such as Safeway, Overwaitea Food Group, Shoppers Drugmart, VanCity, BMO, Starbucks, A&W, etc.Maintained a network of leasing brokers, vendors and suppliers.Day to day duties also included: - Monitored AR and AP process - Monthly reporting - Annual budgeting - Capital budget preparation and budgeting - Lease interpretation. compliance, and negotiation - Site staff management - Adherence to policies and procedures

Managed a portfolio of private and institutional owned assets. From day to day operations to capital projects for retail and office assets. Duties performed included: - Tenant relations and retention - Property budgeting - Working with leasing team - Lease interpretation - Approval of AP and AR - :Life Safety Systems and reporting - Environmental reviews, tracking, and documentation

Property manager for privately owned assets both revenue producing and holds for re-development. Portfolio comprised of residential rental, industrial, and office.