Wayne Leverton work email
- Valid
- Valid
Wayne Leverton personal email
- Valid
Wayne Leverton phone numbers
As a Digital Transformation Lead and Operations Executive, I am a growth-focused innovator and data-led strategist with a passion for innovation. With over 16 years of leadership experience in high-growth and high-performance environments, I have a proven track record of delivering results in customer operations, sales, and commercial functions.Currently, I'm driving operational excellence and transformational growth as the Ops Director and GM at AnyVan, a leading technology-enabled delivery and removal platform in the UK and Europe. I am proud to be making a contribution to building the worlds most efficient logistics company.During my tenure at Woolworths Financial Services, I spearheaded the Head of Stores function, achieving an outstanding three-year streak of double-digit growth (CAGR ~21%) and improving same-day credit-card activation rates by over 160%.As the former Head of Digital Sales & Operations, I led a digital growth strategy. My focus was on pioneering digital onboarding and service assets, while achieving growth targets with at CAGR of ~40%, and elevating digital contribution from 20% (2018) to over 55% (2022).Please feel free to contact me at +27 83 788 8817 or waynefsfs@gmail.com.
-
Director Of Operations And GmAnyvanCape Town, Wc, Za
-
Director Of Operations & GmAnyvan Jul 2023 - PresentLondon, London, GbI lead operational transformation and excellence at AnyVan.com, a high-growth scale-up undergoing internationalization. My key objectives include reducing service costs, enhancing marketplace performance and customer experience, and building operational capabilities
-
Head Of Digital Sales And Operations - Financial ServicesWoolworths Apr 2020 - Jul 2023Cape Town, Western Cape, ZaOwnership of digital growth and results, including cost of acquisition | Leadership of the digital transformation and strategy.Delivery of digital growth targets / P&L | Performance marketing, ensuring ROI for online marketing spend | Head of product (agile) for digital on-boarding. | Lead & principal of new customer originations platform, implementing FICO © platform. Development of value-cases, products and operational models related to customer on-boarding optimization with the objective of improving CX and conversion, whilst lowering cost-to-acquire.. -
Head Of Stores Channel - Financial ServicesWoolworths Nov 2016 - Mar 2020Cape Town, Western Cape, ZaAccountable for delivery of the growth-plan and CPA targets for the national retail stores channel (then ~60% of enterprise new business) as well as channel P&L. | Approximately 350 people & 400 stores. | Risk & compliance management. Development and execution of marketing and service initiatives, strategic and tactical, including ownership of channel digital projects intended to transform the customer experience and increase sales and conversionCore member of the growth team providing input into marketing, acquisition and service strategy and initiatives, across the enterprise. High level of collaboration with retail leadership in respective of the financial services agenda.
-
Head - Customer ExperienceWoolworths Oct 2015 - Dec 2016Cape Town, Western Cape, ZaTasked with embedding a customer-led culture through the evolution and implementation of a CX measurement framework and methodology. Leading operations research initiatives to inform strategic priorities across retail and online formats. Development of data model.Responsible for contact centres (retail and online) and in-store service policies and process.Commercial and operational ownership of existing value-added services for example gift cards and development of business cases for investment consideration.
-
Executive Head: Customer ServiceTakealot.Com Feb 2015 - Oct 2015Cape Town, Cape, ZaTakealot is South Africa’s largest online retailer. I was transitioned into the Takealot EXCO in early 2015 following the merger between Takealot and Kalahari and was a member of merger Steerco tasked with the oversight of integration of operations. I was responsible for leading customer service strategy and operations within the business, including the management of the Groups respective contact centres: Takealot and Mr D (aka Mr. Delivery).Leadership of customer-service strategy and operations, including the management of the Groups respective contact centres (headcount = ~350). Leadership of 5 CS Ops managers, HR manager and Training & Development manager.Design of department structures, operating model, and setting department objectives and targets.Ownership of CRM ecosystem (Zendesk) and service capabilities. -
Head Of Customer ServiceKalahari.Com Aug 2014 - May 2015Kalahari.com is South Africa’s largest online retailer. I was part of the operational leadership responsible for leading the customer service strategy and operations within the business. -
Head Of Global SupportDigital Outsource Services (Pty) Ltd Jul 2009 - Oct 2013Cape Town, Western Cape, ZaDigital Outsource Services is part of one of the world’s largest online gaming and sports-betting businesses, serving European, North American, South American and Australasian markets. Responsible for developing and executing customer service strategy, and for implementing systems and processes to drive continued improvement of performance against targets and objectives.Establishment of departmental vision, policies, goals, objectives, and procedures. | Responsible for voice-of-customer analytical / insights framework. | Special projects related to systems, in particular CRM activity, customer acquisitions and service-workflow -
Managing DirectorRevolve Personal Advisors (Pty) Ltd. Jun 2006 - Jul 2009Revolve Personal Advisors (Pty) Ltd. is an independent financial services brokerage involved in the direct marketing of risk and investment products through its outbound contact-centre.The principal function of this position was the effective leadership and operational management of the business’ outbound contact-centre, the sales function and the general day-to-day operational management of the businessFounder and shareholder. | Growth from 3 agents to 50 agents over 3 years. | 14,000 customers | Registered Key Individual with FSCA | Metropolitan Life's largest broker nationally (FY2009)
-
Call Centre ManagerLeo Partis Feb 2005 - Jun 2006
Wayne Leverton Skills
Wayne Leverton Education Details
-
University Of Cape TownMaster Of Business Administration (Mba) -
University Of South Africa/Universiteit Van Suid-AfrikaEconomics And Law
-
Rondebosch Boys High
Frequently Asked Questions about Wayne Leverton
What company does Wayne Leverton work for?
Wayne Leverton works for Anyvan
What is Wayne Leverton's role at the current company?
Wayne Leverton's current role is Director of Operations and GM.
What is Wayne Leverton's email address?
Wayne Leverton's email address is wa****@****ail.com
What is Wayne Leverton's direct phone number?
Wayne Leverton's direct phone number is (021) 411*****
What schools did Wayne Leverton attend?
Wayne Leverton attended University Of Cape Town, University Of South Africa/universiteit Van Suid-Afrika, Rondebosch Boys High.
What skills is Wayne Leverton known for?
Wayne Leverton has skills like Management, Call Centers, Leadership, Business Strategy, E Commerce, Operations Management, Business Analysis, Outsourcing, Project Management, Strategic Planning, Contact Centers, Entrepreneurship.
Who are Wayne Leverton's colleagues?
Wayne Leverton's colleagues are Jutt Sab, Manikumar Chinnappan, Zia Hashmi, Ravinder Sandhu, Michael Charles, Braj Mohan, Omolemo Tsipa.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial