• Closely monitor, maintain, document, and institute all security and compliance standards for company's PCI, HIPAA, and SOC II policies resulting in successful audits with zero findings• Led the design, deployment, and maintenance of a robust IT infrastructure supporting software development operations for a SaaS platform, ensuring optimal performance and security across Windows, Mac, iPhone, and Android platforms• Focus on automation of processes and tracking to provide SLA-driven response to company objectives reducing incident response time by 40% and minimizing the impact on business operations• Guide and support a team of IT professionals, cultivating an environment centered on collaboration, innovation, and accountability, while offering mentorship for skills development and career progression• Act as primary contact for all incident response, change control requirements, escalations, and team responsibilities• Develop and implement technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking• Manage Microsoft Office 365 suite, including Exchange for email and SharePoint for document management, and implemented Active Directory for user and the management of 4 separate domains.• Implement, create, and test disaster recovery and business continuity plans and maintain appropriate back-up system to successfully support a system uptime of 99.9%• Develop, track and control information technology operating budgets and cost and benefit analyses for IT spending initiatives • Develop and maintain service level agreements for strategic applications and measure Key Performance Indicators (KPI) against objectives

• Managed two Cisco ASA and four Cisco Pix firewalls utilizing Site-to-Site VPNs (Virtual Private Networks) between five international offices, client VPN access for 200+ users, NAT Translating, routing, and network security• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes• Documented support procedures, processes and solutions in centralized systems, enabling user self-service

• Responsible for planning, staffing, budgeting, and operating efforts of all IT and communications functions throughout US, Canada, Mexico, and Caribbean consisting of 72 offices and supporting 5000+ users• Led international team of five IT Managers 18 Support Engineers, Support Engineer Associates and controlled $2 million operating budget• Member of Global ESRT (Global Emergency/Security Response) Team to decide and respond to issues affecting security and well-being of Equant global network

• Managed and maintained all infrastructure environments including MS Exchange, Microsoft IIS, Cisco firewalls juniper routers• Served on technical project team of 4 to research, design, and implement MS Exchange migration from Lotus cc:Mail for 5000+ users

• Supported all IT requirements for 10 classrooms for customized naval software packages to manage all supply purchasing for shipboard use.• Served as Stinger Missile Gunner and A-gunner aboard three US Navy ships in Persian Gulf• Served as Watch Commander for 157 members of US Navy Security Force in Manama Bahrain naval facility to provide security to all personnel on onshore base facilities and numerous naval ships