Currently Design and Direct Implementation of Enterprise Software as a Service (SaaS), Cloud, desktop and Mobile App platform along with a Business Solution Suite for it with 10 Modules.Recently wrapped up another successful, year-long, Full-Suite Implementation with a busy Telecom Infrastructure contractor in the NY/NJ area.Regularly use Industry Knowledge, picked up from clients, to speak to familiar experiences and problems while giving Training to groups ranging in size from 1 to 20 people.Frequently conduct Business Process Analyses to learn and understand how the system can be Configured or Augmented to manage the clients’ specific needs.Familiar and comfortable working with client Executive Management to define and realize their vision for a successful Implementation.Regularly analyze large Databases of client information (like HR data) and convert it for import.Execute Complex, non-technical Configurations (like Workflow Processes) for clients.Design and Direct Knowledge Management protocol and Knowledge Base construction.Work with Product Owner, Enterprise Architect and Development Team to deliver consistent Quality Control for User Experience and User Interfaces.Conduct User Case Testing on new development.

Brought-on to provide training and Support for employees of a Telecom Infrastructure company which built and maintained thousands of Cellular Service Towers, Nationwide.Quickly took on role of "Super User" and "Project Library Manager," making configuration changes to meet the needs of the Construction Management team.Tested New Features, and Designed, Built and Delivered Training Sessions for System Upgrades.Managed Internal Implementation of New Modules, including Operations Workflow Management, Material Price List Management, Financial Planning and Analysis and Asset Management, in which a team of 20 inventoried and entered over 4000 Assets in 9 weeks.

Worked as a Receptionist for the Multi-National Law Firm, Morrison and Foerster, LLP.Managed tight security for visitors and directed those visitors and callers (via the Master Switchboard) to hundreds of contacts in the office, around the country and even overseas.Handled Meeting Room Management for 5 floors of conference spaces.Assisted Attorneys with guest offices, catering, black cars to and from hotels and airports, etc.Executed weekly Expense Account Receipt Reconciliation during spare time.

Worked up from simple Index Clerk to Secretary to Account Manager within first year.Responsible for managing the Serving and Filing of Legal Documents like Subpoenas.Managed services throughout New York City and Long Island area.In charge of the Landlord-Tenant caseload for a dozen clients.Ensured Team met Short Timelines allowed for Landlord-Tenant service (less than a week).Ensured Compliance with Department of Consumer Affairs (DCA) regulations through GPS Tracking of process servers, Screening of Date and Time-Stamped Photos and arranging emergency revisits where service failed Quality Assurance Tests.Negotiated charges and Commissions for Independent Contractors.As a New York State Notary, provided hundreds of legal Affidavits per week which are required as further proof of service.