Wayne Morrill Email & Phone Number

Burlington, Ma

Responsible for global software quality assurance team including manual, automated, and performance testing.

Worked with cross-functional management team to define Quality Management System (QMS) based on ISO 13485, IEC 62304 and ISO 14971. Implemented QMS across multiple software development teams assisting with adoption of QMS principles in software development life cycle for healthcare applications.• Drove continuous improvement and delivered new processes such as simplified product release tracking.• Facilitated changes to IT infrastructure to support QMS activities, e.g., creation of SQL Server reports. • Designed and delivered live and recorded QMS training for multiple job functions across the company.• Tracked and monitored QMS compliance by software development teams across 30+ applications.

Led team in agile development of multiple PC and web-based applications that were mission critical to healthcare facilities. Assigned project resources and managed task assignments for multiple simultaneous projects in Scrum development environment. Collaborated with clinical and technical staff across organization to ensure software features were completed accurately and met specifications.• Managed 13 .NET programmers who developed, enhanced and maintained over two dozen applications.• Spearheaded development of new Patient Portal application helping to shape product design and functionality. This became top selling product allowing hospitals to qualify for federal Meaningful Use money. • Designed user interface and technical specifications for PC-based application and oversaw product development by offshore, outsourced team.• Directed development for electronic prescribing application and coordinated activities with 3rd party prescription provider ensuring application was certified to meet provider’s specifications.• Ensured appropriate feature modifications were made to healthcare applications enabling them to achieve ONC Meaningful Use certification for multiple criteria.

Supervised 7 quality engineering managers and teams. Planned hardware and software budget for improvements to test environment. Hired and trained staff. Implemented improved processes and methods for manual, automated, and performance testing.• Established offshore testing site in India, assisting Indian managers in developing hiring criteria, recruiting skilled candidates and training new hires through knowledge transfer sessions. • Saved company $380K in annual payroll expenses by building offshore test team.• Reduced project costs $100K by temporarily harnessing staff from offshore site instead of using contractors.• Minimized manual regression testing by increasing scope of automated testing to 90%, reducing manual testing 78% per maintenance cycle.

Led QE team in software testing cycles, releasing software to production for web-based talent acquisition application. Identified testing improvements and maintained testing schedule. Collaborated with program and software development managers to ensure on-time delivery of high-quality product. Developed staff and fostered extremely cooperative inter-department atmosphere. (Kenexa acquired BrassRing in Nov. 2006).• Realized fewest post-production problems of any previous software release.• Delivered largest feature release in history of company on schedule, with twice as many features as previous software release. • Implemented 3 new metrics reports that enabled engineering management to better assess resolution rate of software defects.• Engineered changes to defect triage process that expedited resolution of critical software defects.

Supported major financial institution’s software testing. Led testing for projects that provided higher functionality and work efficiency. Ensured quality of critical internal sales and contact management application, working independently to learn application functions and test production readiness.• Allowed staff to boost sales and improve customer service while maintaining high product quality standards. • Tested integration with leading 3rd party financial reporting package, enabling company to replace less functional product from different vendor.

Instituted $2M environment for testing software to back up data for strategic new storage-hardware product. Collaborated with project director to define high-level testing goals. Supervised 13 skilled test engineers. Managed multiple, concurrent projects with 20+ test engineers, local and offshore. Led cross-functional reviews that optimized testing processes. Collaborated with company directors and senior managers to achieve objectives.• Reduced product test cycle length 33%, implementing new testing methods and tool utilization processes. • Realized new product shipments 50% above goal and reduced defect rates 25% lower than benchmark.

Established new QA department and defined testing methods, providing streamlined standards and metrics for software products. Supervised 8 QA engineers in functional and system test phases of software development. Managed portfolio of 24+ CRM software products. Collaborated with Software Development to ensure timely defect resolutions.• Reduced distribution and installation defects 75% in 6 months after creation of department.• Realized zero defect rate and released software on schedule as result of leadership in Y2K compliance.• Obtained buy-in and support from software engineering as new testing standards and practices were introduced resulting in acceptance of the new QA department.

Led development of Customer Relationship Management (CRM) software products on multiple platforms including: IBM AS/400, IBM VSE and IBM MVS. Consistently delivered products on time and with excellent quality. Provided project & resource management, staff supervision, and coaching. Furnished sales staff with technical support during customer visits.• Migrated CRM software portfolio from IBM MVS/VSE to AS/400 resulting in a new revenue stream in the midrange market segment for call center software.• Prior experience providing software development and consulting work for clients including Coca-Cola, Sprint, Sears, 1-800 Flowers, First National Bank of Chicago, Circuit City.

B.S., Computer Systems Management

Certificate, Web Development