Wayne Newlen Email & Phone Number

Divide, Co, Us

Divide, Co, Us

Cincinnati, Oh, Us

• Managed virtual servers in a VMware environment.• Deployed, maintained VM servers on VMware 5.5, 6.5, 6.7, 7.0• Created user accounts, computer accounts, unlocked user accounts, reset passwords in active directory,and applied permissions.• Image laptops from a Windows Deployment Server, Setup of WDS server• Performed routine maintenance on VM servers, including Windows updates, Java, McAfee• Helped in preparing hardware for new deployment• Troubleshoot VDI through VMware• Work with WSUS, not only setting up but implementing patches.• Upgrading server blades with TPM chips, replaced hardware in servers.• Maintain the Datacenter, everything from removing old wiring and servers to switches and firewalls. Setup and troubleshoot MSA, NetApps, HPE, Dell. Run new wire, rack new equipment.• Push updates through SCCM, build collections, build software packages for deployment, and build Windows update packages for deployment.• Asset manager for local Datacenter, help with in-processing new personal.

Hanover, Md, Us

NISSIC II• Conducted and executed at a Tier 2 level for Windows 7/10 technical support for 400-500 users• Deployment, migration and updates of Microsoft Windows 10 using SCCM• Used Systems Center Configuration Manager (SCCM) to track deployed system patches as well as hard-ware and software inventories on multiple systems and networks • Performed routine maintenance on McAfee Anti-Virus Suite on essential mission critical systems• Managed remedy, active directory, user permissions and quality checks• Created user accounts, computer accounts, unlocked user accounts, and reset passwords in active directo-ry.• Imaged and quality checked all systems• Worked within windows 7, windows 10, Virtual Desktop Infrastructure, Multi-Function Devices, and Mi-crosoft Outlook environments • Demonstrated track record of excellent Information Technology customer service skills, troubleshooting skills, and client skills in a Windows 7/10 PC environment for tickets, work orders, and projects including:o Software licensing and installation including but not limited to: Adobe applications, MS Office Products (Outlook, Word, Project, Excel), Visio, VIDYO, Google Earth, Java, McAfee, and much moreo Imaging systems via HD/CD/DVD imaging, File imaging, and network boot (PXE)o Outlook: OWA, Titus, creating/modifying/repairing, saving PSTso Remote access tools: Remote Desktop Connection, SCCM, remote command lines, C$o Installed, updated firmware, and troubleshoot VDI through VMware Reset sessions, reset profiles, reload profiles Configured display setup and server accesso Worked with Active Directory: users, computers, groupso Setting up, updating firmware, remoting into, and installing printers, MFPs, and MFDs

Colorado Springs, Co, Us

Technical Lead, SMDC/ARSTRAT• Ensured contract was being upheld, along with keeping staff at full strength with hiring or termination of employees.• Kept track of employee's times and PTO requests as well as ensuring the contract was being maintained. Making sure tickets were performed in a timely manner and correctly. • Worked tickets as well as phone calls and emails from customers that came to helpdesk. • Worked a desktop, laptop, and zero client environment. • Reported to higher management with progress reports monthly. • Performed asset accountability via hand receipts and inventory control; 100% accounted Identified and reallocated IT resources; consolidated assets. Worked in mixed classified and unclassified computing environments with zero security incidents. • Dealt with spillages from classified to unclassified. • Worked with networking on finding and tracking fiber and cat5 faults, as well as tracking ports on cisco switches. • Worked and setup printers, digital senders (HP and Lexmark). Work within Active Directory setting up accounts, unlocking accounts, and giving access. • Re-imaged desktops and laptops from SCCM image process. • Setup workstations for new users, single monitor, dual monitors KVM setups.

Falls Church, Va, Us

Technical Lead, SMDC/ARSTRAT• Managed work request for customer in a thin client, desktop, laptop environment. Managed the Altris ticket queue with keeping the ticket count down. • Worked with and supervised other specialists to prioritize and accomplish assigned tasks associated with customer support functions. • Reported to higher management with progress reports monthly. • Utilize several system administration tools including, but not limited to, Altiris, Active Directory, DameWare, Citrix, Data Armor, Windows BitLocker, Common Access Card (CAC) readers with ActiveClient, and Tumbleweed to assist customers with their needs and resolve their technical issues in the most cost effective and timely manner. • Performs research, test, and package deployment using patch management tools such as Microsoft System Center Configuration Manager (SCCM). • Setup and repair HP Digital Sender peripheral devices through software updates and configuration. • Performed asset accountability via hand receipts and inventory control; 100% accounted Identified and reallocated IT resources; consolidated assets; cut service desk mean-time-to-repair by 40% Worked in mixed classified and unclassified computing environments with zero security incidents.

Arlington, Virginia, Us

• Primary operator for Command Post of the Future (CPOF). This software was used to track real world battle operations in support of the Army War Fighter.• Established, maintained and operated approximately $750,000,000 worth of communications systems to track movements of over 500 military personnel; vital to mission success.• Worked closely with executive and line supervisors to ensure daily reports were disseminated to 360 military personnel; reports communicated operational activities for the day.• Responsible for maintaining fire capabilities, maps and fire direction control charts for a 500 personnel battalion sized element to ensure proper combat strategy and safety of all personnel.• Provided operator and crew maintenance on $2M communication equipment which included radios, GPS, and tracking systems for four armored transportation vehicles; ensured equipment functioned correctly and safe.

Hanover, Md, Us

Desktop Support Technician, SMDC/ARSTRAT• Provide on-site desktop support for U.S. Army Space and Missile Defense Command (SMDC) • Vital member in the hardware modernization project; ghosted hard drives, scheduled laptop deployments, and updated Active Directory information as new laptops were deployed.• Perform Tier 2 technical support in the resolution of customer helpdesk tickets; 100% customer satisfaction.• Setup and repair HP Digital Sender peripheral devices through software updates and configuration.• Conducted user training of Windows Bitlocker full disk encryption application with minimal operational impact• Utilize various system administration skills to support and maintain two thin client environments.• Performed asset accountability via hand receipts and inventory control; 100% accounted• Identified and reallocated IT resources; consolidated assets; cut service desk mean-time-to-repair by 30%• Worked in mixed classified and unclassified computing environments with zero security incidents.

Arlington, Virginia, Us

• Worked the Fort Carson Military Base NEC helpdesk; assisted 30,000+ military and civilian personnel.• Using Remedy Ticketing System resolved numerous customer issues in varied environments using remote sessions.• Responsible for configuration of printers and digital senders; meet information assurance security requirements.• Excellent troubleshooting skills in resolving printer issues to include one-on-one with users or technicians.• Customer oriented; installed and verified program functionality to include answering user questions during visits.

Boca Raton, Florida, Us

Responsible for the installation and functionality for commercial security systems to include burglar alarms, fire alarms (to NFPA code), Closed Caption Television (CCTV), and card accessProvided maintenance and troubleshot for all security systems to save companies approximately $2 million by repairing current systemsSelected as Lead Technician to assist other Commercial Technicians with troubleshooting and installation for commercial accounts

Hanover, Md, Us

Resolved Help Desk tickets issues in support of Windows 98, Windows NT, Windows 2000, and Windows XP professional systems. Some resolutions required remote logging onto user’s PC by Carbon Copy, Remote Desktop Viewer, or VNCMaintained and monitored batch job processes, user access, and printing issues within Windows based platform.Supported approximately 10,000 Spirit Aerospace employeesPerformed daily backups within a team environment

Romeoville, Il, Us

Responsible for the installation and functionality for commercial security systems to include burglar alarms, fire alarms (to NFPA code), Closed Caption Television (CCTV), and card accessProvided maintenance and troubleshot security systems, CCTV, and card access systems to include tracing and splicing wires.Taught customers on various systems how to run and maintain.

Information Technology

Certifications, Information Technology