Brandon Rowe Email & Phone Number

South Carolina, United States

At Agile Defense, I provide comprehensive IT support as a Help Desk Specialist for USAFCENT operations at Shaw AFB, working within the Communications Focal Point to resolve technical issues for military personnel, DoD contractors, and GS employees. I manage help desk tickets using BMC Remedy, administer Active Directory accounts, and configure DoD PKI SIPR Tokens for secure SIPRNet and NIPRNet access. My role involves automating user access control with Quest Active Roles, overseeing security group management, and maintaining communication security for Air Force Information Network (AFIN) users. Additionally, I troubleshoot and resolve hardware and software issues, reducing downtime and ensuring operational continuity. With a strong focus on customer service, compliance with DoD security protocols, and tracking annual Cyber Awareness Training, I support USAFCENT’s mission-critical IT systems in a fast-paced, dynamic environment.

South Carolina, United States

At Serco, I supported USAFCENT operations at Shaw AFB as a Access Control Analysts, where I managed security clearances and access control for military personnel, DoD contractors, and foreign nationals using the Defense Information System for Security (DISS). My responsibilities included issuing and managing access credentials through Vindicator and Hirsch software, ensuring secure facility entry and adherence to clearance requirements. I also administered the Video Image Control and Display System (VICADS), overseeing video surveillance operations across multiple USAFCENT facilities to maintain optimal security. Additionally, I enforced compliance with DoD security protocols, monitored and reported security incidents, and ensured all personnel met clearance requirements for access to both secure networks and physical locations, maintaining operational integrity and security standards.

United States

At the United States Air Force, I served as a Vindicator specialist, managing all security systems, including alarms, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), video surveillance, and access control. I utilized the Vindicator platform for real-time monitoring and rapid response to security breaches, ensuring the safety and security of DoD assets. Additionally, I operated the Velocity Access Control System, controlling and monitoring access to secure areas, verifying personnel credentials, and ensuring that only authorized individuals had access to restricted zones. I played a key role in safeguarding critical infrastructure, maintaining secure access, and managing sensitive security operations.