Director, Content Development
CurrentResponsibilities:- Manage the Content Developer team to support our customer success- Manage monthly product documentation releases- Manage E-Learning and Microlearning for new product features (all audiences)- Manage the development and maintenance of 30+ courses and associated HOL’s- Manage metrics of course usage/customer surveys- Embedded product content offerings - Improve content delivery process through software automation - Improve deployment guides for solution releases - Maintaining learning management system (LMS) for content deliverables - Improve the UX look and feel of provided content (new templates)- Deliver executive presentations on provided content- Implementing automation for training course testing - Delivery of global training offerings for Kinaxis customers, employees, and partners