Responsibilities:- Manage the Content Developer team to support our customer success- Manage monthly product documentation releases- Manage E-Learning and Microlearning for new product features (all audiences)- Manage the development and maintenance of 30+ courses and associated HOL’s- Manage metrics of course usage/customer surveys- Embedded product content offerings - Improve content delivery process through software automation - Improve deployment guides for solution releases - Maintaining learning management system (LMS) for content deliverables - Improve the UX look and feel of provided content (new templates)- Deliver executive presentations on provided content- Implementing automation for training course testing - Delivery of global training offerings for Kinaxis customers, employees, and partners

Manager of multiple teams for Content Development and Customer Success – IBM Business Analytics – 16 yearsResponsibilities:Content Development Team:Content development for multiple IBM Products: Cognos Business Intelligence, Bluemix, TM1, Clarity, Varicent, Cognos Planning, Power Play, Metrics Manager, Cognos Insight- Embedded instructional tips - Coach/Help Marks, design and implementation- Software Onboarding/Welcome experience- Sample and Demo deliverables for product releases- Embedded video creation for product understanding- POC deliverables to close sales engagements- Provide high quality training materials internally and externally- Improve content delivery process through software automation - Improve internal reporting structures – IBM Sales- Deliver internal global training to IBM employees - Improve the UX look and feel of provided content- Deliver global customer presentations on provided contentCustomer Upgrade Success team:- Deliver content to sales, presales and field training to ensure high level of customer satisfaction.- Manage the Global Customer Upgrade program for Cognos software- Provide Customer presentations on Software Upgrades between releases.- Creation of product videos to streamline processesOtherOrganize and host community Hackathons with local non-profit companies to provide insight on what IBM can provide through cloud and on premise software.