Cultivate and maintain mutually beneficial relationships in an effort to become the standard for workforce development programming in the U.S. Provide exceptional service to funding customer, agency partners, staff members, and job seekers. Oversee 45 staff members to include career coaches, Deputy Directors, Operations Supervisors, a Business Services Consultant, a QA Specialist, and a Performance/HR Manager. Manages five career centers, seven JAG school programs, and multiple access sites over nine rural counties.► Provide leadership, budget/fiscal management oversight, manage a large assigned staff, and monitor performance management. ► Ensure compliance to meet or exceed contractual expectations while responsibly achieving our mission and vision, ensuring efficiency and effectiveness of the operation.► Develop and maintain effective relationships with our customers, including the funding agency and area employers.► Ensure compliance with contractual and program requirements.► Develop and maintain relationships with community resources to further program goals.► Ensure a positive customer experience of each of parents and child care providers.►Evaluate the performance and impact of the organization and staff in meeting objectives and delivery of services; perform Quality Assurance and Quality Monitoring.► Direct, motivate, and develop program managers, operations managers and other staff to align with and promote the ResCare mission, vision, values, and brand.► Manage HR responsibilities while directing, motivating, and developing staff.► Ensure all requisite training is delivered appropriately, providing effective training and support and supervising staff performance.► Ensure proper practices regarding record keeping, control systems, and proper reporting.► Foster a motivational, collaborative, and innovative work environment.► Provide effective training and support and supervise staff performance.

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Developed long-lasting, valuable relationships with community organizations and partners. Maintained daily oversight over career coaching team supporting job seekers with obtaining and retaining employment on a path to self-sufficiency. Assisted in serving 27 community based partner organizations, covering 47 unique satellite locations, in the Indianapolis area. Dedicated leader invested in report development and representing the mission of CLG.► Contributed to exceptional programmatic outcomes, accounting for 35% of job placements, 22% of enrollments, and 18% of individualized services performed, region wide, while team was comprised of only 6% of staffing total.► Recognized by CEO and COO for remarkable on-the-job performance, dedication to superior customer service, and driving the organization’s mission.► Successfully guided coaches to assist clients with navigating solutions to potential employment-preventing challenges (e.g., drug addiction and recovery, criminal background issues, homelessness).► Identified, collaborated, and managed relationships and agreements with community-based and faith-based organizations the Mobile WorkOne team will work with during the life of the contract.► Grew number of organizational partners over 450%, in nine months, to expand reach over five priority zip codes.► Assisted workforce development board leadership as appropriate with workflow process, policy review, and collaboration with other project partners; member of procedure committee.► Assisted and evaluated case management system to ensure compliance with reporting requirements; perform routine file reviews on all new enrollments, placements, and program exits.► Liaised with community partners to coordinate Mobile WorkOne participation in hiring events and career fairs.► Collected staff, case management, and WorkOne system data to recruit clients, provide case management, and to report outcomes to CLG, the workforce board, and other stakeholders.

Client-focused and business minded Operations Manager that oversaw six learning event facilitators, managing eight specific WorkOne Indy workshops. Monitored and approved work hours and facilitation schedules for all facilitators across all three WorkOne Indy offices. Composed and conducted follow up regarding WorkOne "Success Stories" and managed all WorkOne Indy Calendars in both print and digital form.Provided daily oversight and monitoring of three Employ Up program Career Coaches. Ensured efficiency of service delivery and effectiveness of career coaching and case management. Liaised with training institutions and organizational partners while holding responsibility for all reverse referrals to project.► Consistently maintained highest placement rate among all Employ Up coaches and maintained exceptional retention with placed clients.► Assisted in creation of unique job readiness program for individuals deficient in soft skills; currently, the program is offered weekly at all WorkOne Indy Offices (Employability Skills aka "1-2-3 GO!").► Recognized as only on-staff Certified Professional Résumé Writer and Member of Professional Association of Résumé Writers and Career Coaches.► Regarded as efficient and engaging by both staff and WorkOne clients and entrusted to facilitate classroom learning for optimal results.► Developed numerous learning tools (Employment Portfolio, Resume and Cover Letter Examples, Personal Branding Aids) for WorkOneIndy.com.► Collaborated with management to create an instructional presentation on cTORQ (job skills assessment and job search tool), delivered to all unemployment insurance seekers in Indianapolis.

Dynamic Educational Systems, Inc.Effectively functioned as the program support for the Mobile Team Module and liaison for project management. Efficiently provided quality assurance, program outcomes, and ensured service delivery and customer flow. Eagerly assisted the Program Manager with the monitoring and assessment of individual staff performance. Executed required performance evaluations and reviewed cases and provided feedback to staff regarding accuracy and quality. Proactively established and maintained relationships with Community Based Organizations.► Recognized for vast industry knowledge, effective team leading, short learning curve, and superior work ethic.►Created and fostered relationships with multiple community based organizations to ensure WorkOne services were readily available to all Indianapolis residents.► Consistently developed valuable networking contacts to help foster growth relative to client job placement.

Provided in-depth, beneficial client assessment relative to employment and social history. Guided clientele through career consulting, job search, and work preparedness processes. Fostered positive attitude and confidence in individuals seeking employment.► Consistently led Case Managers in job placement rate statewide and led all Case Managers three months consecutively.► Created best practices policy for job placement procedure to be utilized in all five Marion County FSSA Offices.► Graduate of Disney Customer Service Training Program.► Nominated by Project Director for corporate quality service award.► Regarded as highly efficient and superbly effective in areas of client intake, service delivery, and documentation completion.

Developed case plans for adults and children within the child welfare system. Attended court hearings and composed Judicial Reviews to remain in court compliance. Made recommendations to the court based on case management observation. Provided guidance on community resources.► Received company award for exceptional dedication and customer service.► Provided necessary job lead information to system involved parents to help provide financial independence.► Coordinated and supervised in-home and out-of-home visits between children and parents.► Liaised between parents, teachers, children, and community organizations to ensure that excellent service was provided.► Maintained immaculate record of attendance and punctuality.

Supervised entire residential campus when necessary, providing oversight for over 50 staff and over 120 residents. Completed necessary documentation for residential transfers or detention placements. Made contact with local law enforcement and courts as needed. Trained in various crisis intervention techniques.► Co-creator of unique and one-of-a-kind treatment program to maximize therapy efforts.► Co-creator of first ever "YOC Olympics" to improve social skills and group cohesion. ► Demonstrated perfect attendance and impeccable punctuality.► Developed, proposed, and implemented plan for "4-day workweek" to minimize employee burnout and maximize treatment efforts.

Acted as a role model both by title and by example. Made intelligent, impartial decisions relative to the internal and external affairs of the organization. ► Oversaw all business dealings, including finances, with fraternal, campus, and community organizations. ► Determined capability and limitations of others in order to delegate authority and responsibilities of the business. ► Composed organizational bi-laws and was responsible for the approval of proposals to and within the fraternity.