Will Hudson Email & Phone Number

Round Rock, Texas, United States

Will's expanded Dell Digital portfolio now includes all technologies supporting Dell's services business unit. He continues his leadership of Dell's Customer Primary data and, adding to that, Dell's identity and access management technologies.

Round Rock, Tx

Adding to Will's responsibility for customer experience & data transformation and amplifying the reach of our transformation, we welcome Dell's Digital Design team to the family. This change unlocks and enables a fully horizontal capability set that will allow us to influence smooth and streamlined customer experiences from our foundational data through UX / UI design.

Round Rock, Texas, United States

Will led Dell Technologies Enterprise Data Strategy, defining our strategy to organize, govern, analyze, and deploy Dell's data to increase its value and minimize time to value while ensuring industry leading security and controls. Will also leads our Customer Primary data practice, ensuring that all of our customer data is organized, analyzed, stored, provisioned and safeguarded with the most modern principles and standards. Closely allied to Customer Primary data are the Personalization Platform tools that provide democratized access to customer insights across Dell Technologies, ensuring a smooth and consistently aligned customer journey. This aligns well with Will's Marketing IT organization which is responsible for ensuring the best marketing technology available is applied to the problems of communicating relevant and timely information to our customers when they need it while ensuring that we respect our customers' privacy and communication preferences. Complementing the Marketing IT practice, will also leads Dell's seller CRM ecosystem, ensuring smooth transitions from marketing through to lead acquisition and pipeline management.

Round Rock, Texas

Will led the technology transformation for Dell Technologies' Marketing Practice. Responsible for aligning technology objectives to strategic business outcomes, managing engineering & delivery, financial results, and change management to ensure innovative and future focused results leveraging the best of technology in the industry as well as custom developed IP.

Round Rock, Tx

Will was responsible for leading the global technology planning and road mapping team in DellEMC's Support and Deployment Services division. His team develops 5 year, 3 year, and 12 month plans, manages funding, and oversees execution of the organization's technology road map, aligned to key customer journey outcomes and overall business strategy.

In this role, Will was responsible for creating a technology strategy aligned to long-term business strategy, managing business requirements across multiple executive organizations, coordinating IT project execution across Dell corporate IT portfolio, and managing the financial investments in technology and infrastructure.

As Director of Enterprise and Solution Services, Will was responsible for operational design and delivery of services related to Dell's Enterprise and Solutions portfolio. He and his team were responsible for global process design, consistency, cost models, and execution of go to market strategies. Will's team was also responsible for aligning to the Enterprise & Solutions strategy to the overall 3-year business strategy.

Responsible for capturing and managing requirements aligned to strategic business goals. Planned allocation of resources and budget on the I/T roadmap. Led software development efforts from design through execution. Led program management efforts within standard SLDC and Agile program management methodologies.

Managed 17 software developers, 2 business analysts and 2 Project Managers. Responsible for Agent Training, Performance management, parts inventory management, and supplier collaboration software platforms aligned to Services and Consumer business strategies.

Managed technical support PMO organization responsible for project and process design and implementation for commercial technical support across all functional areas and locations.

Managed 10 project analysts and 8 software developers in the Commercial technical support PMO. Responsible for deisgn and implementation of processes and project within the commercial technical support area primarily focused on customer satisfaction.

Managed team of Techncial Support agents in Dell's Gold technical support organization. Team consisted of 18 agents, 2 L2s, and 1 Technical Account Manager.

Supervised the Specialty Process Management team, responsible for monitoring and correcting back-end technical support process failures. Included significang project management experience focused on root cause of process failures and driving process improvements to completion. Managed 25 support specialists.

Austin, Texas, United States

The Innovation Advisory Council is an exclusive group of senior IT executives who meet semi-annually to provide feedback on Emerging Tech companies from Silicon Valley and elsewhere. The feedback and insights provided to the Emerging Tech companies and Venture Capital firms help shape the roadmaps of the showcased companies and provide direction that will influence investor thinking about the future of technology.