William Macleod Email & Phone Number

United States

Bethlehem, PA

Manage software development and IT projects with a focus on exceeding customer expectation with regards to quality, schedule, and budget, for a division of a global leader in billing and customer care solutions.Lead Project Manager for multiple company expense and capital projects from Product Delivery Request through benefits realization including.

Allentown, Pennsylvania Area

Manage individual projects and a project portfolio of front office and back office solutions for a division of a global energy company. Lead most company IT development projects from business case through benefits realization. Completed all projects started in 2011 and 2012 on time and on budget resulting in high grades from business sponsors and.

Greater Philadelphia Area

Directed all aspects of daily IT operations and lifecycles with focus on business applications, computing infrastructure, end-user support and telecommunications while overseeing the implementation of enterprise IT systems in support of business operations to improve cost-effectiveness, service quality and business development. Reduced overall support.

Responsible for managing all IT planning and functions, including all phases of the design and implementation of IT business systems. Notable Contributions: Strategically aligned information technology with company goals which resulted in an increase in IT performance and value add to the business Introduced process improvement and lean concepts into IT.

Responsible for restructuring the IT department into a service organization that can design, develop, and deliver technology and business solutions to help the business grow.Notable Contributions: Restructured receptionist area processes to add more value to first level contact with the company, resulting in a 33% reduction in staff receptionist..

Managed all phases of business system architecture, applications improvement strategy, and user support. Notable Contributions: Directed all efforts toward the successful completion of fast track 10-month Oracle 11.03 ERP Applications implementation project within scope, time, and budget constraints. Forged and developed internal cross-functional teams to.

Responsible for chairing in the daily operations of the Technical Publications / Training Department, which provided product and marketing documentation and training to enhance efficiency of customers and in-house technicians. Expanded the department to two technical trainers and administrator and turned into a revenue generating business unit.

Responsible for overseeing daily facets of the Technical Publications Department, supervising five associates accountable for writing and publishing end-user product documentation, marketing documentation, customer presentations, proposals and the company newsletter.

Responsible for writing and publishing end-user product documentation, marketing documentation, and customer presentations and proposals. Rendered high level of assistance in writing and publishing a proposal that won a $40M contract for the company.

Responsible for writing and publishing end-user product and training documentation, and performng on-site customer training.

Masters, Information Technology

Ba, English Writing

Activities and Societies: Advertising Editor Student Newspaper (Stroud Courier) Writer Student Newspaper (Stroud Courier)

Education record