William Macleod Email & Phone Number

United States

Bethlehem, Pa

Manage software development and IT projects with a focus on exceeding customer expectation with regards to quality, schedule, and budget, for a division of a global leader in billing and customer care solutions.Lead Project Manager for multiple company expense and capital projects from Product Delivery Request through benefits realization including software development projects (PLSQL, .NET, and EDI applications), OTS software, infrastructure implementations, and facility relocation. o Recent successful projects: o Telephony Platform Replacemento Multiple Billing system enhancement projectso CCH tax system upgradeo Oracle 12c DB upgrade (including Microstrategy Reporting upgrade)o IOPS reductiono Migration from on-prem data center to AWS (Amazon Web Services)o Physical office relocation

Allentown, Pennsylvania Area

Manage individual projects and a project portfolio of front office and back office solutions for a division of a global energy company. Lead most company IT development projects from business case through benefits realization. Completed all projects started in 2011 and 2012 on time and on budget resulting in high grades from business sponsors and customers Lead company leadership governance team to obtain appropriate management project approvals, achieve effective project awareness and involvement from all business units, and ensure all IT resources are appropriately allocated  Established and lead a portfolio management team of senior IT technical leads to review, coordinate, and update IT projects portfolio work plan and capital budget, manage risk around resource and scheduling conflicts, and plan and execute change control Leverage corporate PMO to incorporate corporate PM and SDLC standards, tools, and metrics into PPLSolutions projects Lead corporate IT sponsored team to create a sustainable recognition program for project managers at PPL that have mastered defined levels of achievements in PPL PM standards and procedures, governance policies, and system development life cycle methodologies. Active member and leader of sub-teams for multiple corporate wide IT teams including the Project Management Action Advisory Team and the IT Test Practices Advisory Team

Greater Philadelphia Area

Directed all aspects of daily IT operations and lifecycles with focus on business applications, computing infrastructure, end-user support and telecommunications while overseeing the implementation of enterprise IT systems in support of business operations to improve cost-effectiveness, service quality and business development. Reduced overall support costs, staffing, and average time to close each by 30% outsourcing 1st level help desk support and supplementing onsite support Strategically reduced annual budget by 15% through company growth and downsizing for last 3 years Oversaw complete Oracle eBusiness Suite ERP upgrade (including Order Management, Financials, Service, Manufacturing, and HR) within scope and time constraints and 14% under budget Achieved 5% decrease in recurring IT spend and increased end user efficiencies due to plannig and managng data center consolidation and infrastructure build out  Strategically worked with business unit leaders to develop mechanism to ensure all IT projects are aligned with corporate objectives and maintain value add Led team of Danaher IT and Procurement associates in cellular reduction Kaizen that projected 27% Danaher wide savings across more than 50 operating companies and 7000 mobile devices Dramatically improved customer satisfaction and eliminated receptionist staff by managing design and implementation of Avaya call center Other Key Deployments: Migration from Netware environment to Microsoft environment, Cisco wireless LAN infrastructure, Citrix and Cisco remote access solutions 50% decrease in IT Applications support overhead leveraging offshore resources to supplement business applications functional support  Directed IT transition from private to public company during Danaher acquisition of Accu-Sort Orchestrated and participated in numerous Kaizen-related company events including Empty Seat Kaizens, 5s, standard work events and Value Stream Mapping

Responsible for managing all IT planning and functions, including all phases of the design and implementation of IT business systems. Notable Contributions: Strategically aligned information technology with company goals which resulted in an increase in IT performance and value add to the business Introduced process improvement and lean concepts into IT to significantly reduce operating costs. Most notably a 40% reduction in mobile communications spend and 20% reduction in document management spend.

Responsible for restructuring the IT department into a service organization that can design, develop, and deliver technology and business solutions to help the business grow.Notable Contributions: Restructured receptionist area processes to add more value to first level contact with the company, resulting in a 33% reduction in staff receptionist. Developed key business process improvements to increase information availability and data accuracy Decreased internal Business Applications’ technical staff by outsourcing remote DBA/UNIX services to third party while improving support quality, gaining access to expertise, and 24/7 coverage

Managed all phases of business system architecture, applications improvement strategy, and user support. Notable Contributions: Directed all efforts toward the successful completion of fast track 10-month Oracle 11.03 ERP Applications implementation project within scope, time, and budget constraints. Forged and developed internal cross-functional teams to support Oracle system maintenance / improvements. Developed and maintained company wide cross functional intranet Recognized in “Accu-Sort’s President’s Club” in 1999 and 2001 for remarkable contributions to the company

Responsible for chairing in the daily operations of the Technical Publications / Training Department, which provided product and marketing documentation and training to enhance efficiency of customers and in-house technicians. Expanded the department to two technical trainers and administrator and turned into a revenue generating business unit.

Responsible for overseeing daily facets of the Technical Publications Department, supervising five associates accountable for writing and publishing end-user product documentation, marketing documentation, customer presentations, proposals and the company newsletter.

Responsible for writing and publishing end-user product documentation, marketing documentation, and customer presentations and proposals. Rendered high level of assistance in writing and publishing a proposal that won a $40M contract for the company.

Responsible for writing and publishing end-user product and training documentation, and performng on-site customer training.

Masters, Information Technology

Ba, English Writing

Activities and Societies: Advertising Editor Student Newspaper (Stroud Courier) Writer Student Newspaper (Stroud Courier)

Education record