Will Carroll Email & Phone Number

South San Francisco, California, US

Board member for the Greater Hartford Chapter of ISACA.Served as a Director at Large for the 2023-2024 term and as the Membership Director for the 2024-2025 term.

Raleigh, North Carolina, US

• Established the Initiatives & Integration function within the 2nd LOD IT/IS Risk Oversight department and led a team of four (4) to enhance technology risk oversight capabilities commensurate with the size and.
• Directed independent risk oversight of technology, cybersecurity, business continuity, and data risks related to enterprise strategic planning, M&A due diligence, integration of acquired entities, and IT and.
• Developed and directed management routines for the Technology and Security Risk Committee, in order for senior leadership to have visibility into the risk profile of the institution and 1LOD risk management activities..
• Managed departmental contributions to enterprise risk reporting and operational risk reporting including effective challenge of top and emerging risks, updates to the L1 and L2 operational risk profiles, and Risk.
• Developed departmental materials and presentations on 2LOD independent technology risk oversight for multiple regulatory examinations and quarterly interagency meetings by the FDIC and FRB. Accountable for responses to.

Santa Clara, CA, US

• Led the initial creation of the Technology Risk Oversight team within the Operational Risk Management department. Directly led the team accountable for independent risk oversight of Technology risks across all business.
• Developed and executed a risk-based coverage plan for the evaluation and monitoring of 1st LOD risk management activities across technology design, development, acquisition, operations, and governance processes..
• Performed effective challenge of 1st LOD deliverables for multiple external high priority, time sensitive initiatives in Technology, Cybersecurity, Data, Privacy, Business Continuity/Disaster Recovery, Vendor.
• Represented key 2nd LOD oversight activities to regulatory agencies and aided in the creation and review of 1st LOD materials for regulatory exams and continuous monitoring meetings for the Chief Information Officer.

Providence, Rhode Island, US

• Contributed to the successful completion of a Board level priority, time sensitive initiative through developing and implementing an operational strategy and process for integrating acquired entities into Business.
• Executed risk management integration activities for four acquisitions across three business lines and facilitated domain specific control assessments in partnership with various process owners. Evaluated and.
• Remediated a high priority issue through the creation and operationalization of a 1st LOD project risk management program within the Business Services division. Program established a triage process for all business.

• Proactively identified information risks across applications, business processes, and third party suppliers for MassMutual’s financial advisors, broker-dealer, and insurance lines of business. Advised business areas on.
• Performed due diligence activities for MML Insurance Agency (MMLIA), a subsidiary of MassMutual, to certify compliance with NY State Department of Financial Services Cybersecurity Requirements. Partnered with MMLIA’s.

Hartford, CT, US

• Performed information security assessments of third parties, including their overall security posture and risks associated with use of a vendor’s service, and negotiated vendor contracts to ensure relevant information.
• Updated the third party security assessment process to provide a streamlined experience for business partners and increase the consistency across deliverables. The process went from approximately 90 days to complete an.

Hartford, CT, US

• Led an engagement for the Chief Claims Officer that redesigned the customer journey for the Auto, Property, and Group Benefits claims processes. Oversaw the development of a process and technology roadmap with.
• Managed the redesign of the end-to-end Auto and Property Claim Adjudication processes. Accountable for the project scope, schedule, financials, and deliverables. Strategic roadmap enhanced the customer experience by.

Hartford, CT, US

• Elevated process maturity, data integrity, and overall data quality for operational and transformational executive scorecards used by the enterprise CIO for performance management and communicating with the Board of.
• Managed the monthly operating meeting for the Information Management CIO. Coordinated a comprehensive overview of the departmental budget, resource plans, and project performance.

Hartford, CT, US

• Managed The Hartford’s Information Protection Policy program and chaired the Information Security Policy Committee (ISPC), an enterprise team of 20 key security stakeholders and business representatives.
• Developed business requirements for the policy management module of RSA Archer eGRC, including enforced workflows for policy and standard lifecycle processes, such as content review, publishing, and exception processing.
• Led a project team that provided internet access recommendations to the CIO and CISO on company wide use of social media and web based e-mail, resulting in a $640,000 investment in security technology and the creation.

Hartford, CT, US

• Member of The Hartford's Leadership Development Program for early career professionals. The program consisted of four rotations across the organization in order to provide knowledge of The Hartford’s core businesses.
• Information Security
• Information Management
• Enterprise Architecture
• Technology Operations

Boston, MA, US

Zurich, CH

Ms Computer Information Systems, Concentration In Security

Bs Business Administration, Concentrations In Finance And Management Information Systems