Chris Rowland Email and Phone Number

Automated a week-long manual deployment process to less than 1 hour through PowerShell scripting and SCCM/MECM, creating a unified deployment package for multiple global environments. This initiative has paved the way for further automation of additional products, streamlining processes. Currently creating an Azure Dev Ops based continous deployment model for multiple in house developed products.Proficient in capturing workflow paths and reducing incoming noise to enhance operational efficiency. Experience gained in supporting Citrix-based virtual Windows systems, encompassing end-user systems and servers.Creates solutions that can be deployed on a scale of thousands rather than individual machines.

Space Systems @Lockheed Martin - Analyzed operational and systems processes and delivered comprehensive documentation to enhance workflow and implement platform controls for future operations.

Migrated local security configurations of a multiplex cellular/DNA/RNA mapping microscope platform to enable centralized management via Microsoft Windows Active Directory while preserving high performance standards. Developed transparency guides aligning with industry standards and best practices.

• Designed Point Of Sale endpoint and customer facing Kiosk security configurations for centralized system management on the Point of sale Ecosystems at Nordstrom.• Use of Microsoft tools include GPO, SCCM, PowerShell and Active Directory for structure and Security group changes. • Used Chef as a continuous deployment tool for desired state configurations.

• Redesigned server rack space configuration• Deployed wireless access points and configured point to point wireless to Ethernet bridge• Deployed VMWare 6.0 and converted Physical Systems to Virtual (P2V)• Upgraded Microsoft Active Directory• Configured and deployed desktop systems with windows deployment server

• Contributed to TrueBlue, a prominent company specializing in temporary help services, ranked 766 on the Fortune 1000 list.• Led the reconfiguration of brownfield remote HP hardware platforms hosting Active Domain Controllers to VMware hosts.• Spearheaded the construction of multiple 2012R2 RODC’s and RWDC’s for corporate-wide Active Directory migration to Microsoft Windows Server 2012R2 on the reconfigured hosts.• Managed SCCM 2012 for deploying enterprise Windows Server updates and Sophos Anti-Virus clients.• Oversaw the Sophos Antivirus and Sophos Encryption environment via the Sophos central management consoles.• Documented, tracked, and rectified security vulnerabilities.• Developed PowerShell scripts to automate remedial tasks.• Implemented performance monitoring alerts and reports using Check MK enterprise edition.

• Orchestrated the design and implementation of a comprehensive BitLocker infrastructure.• Configured SCCM for seamless BitLocker deployment and meticulous metrics reporting.• Produced detailed BitLocker configuration documentation for accessibility by down-level technicians.• Conducted a thorough assessment of the Enterprise Active Directory Domain configuration, generating informative reports to fortify the AD infrastructure and address remediation needs.• Crafted a logon security banner outlining acceptable use policies to fulfill legal audit requirements.

• Configured virtual system platforms on XenServer to facilitate the hosting of an Active Directory upgrade to 2012.• Successfully updated the 2008R2 AD infrastructure to Active Directory 2012R2 without any negative impact.• Implemented a WSUS server to streamline Windows desktops and servers updates.• Established a Windows Deployment Server (WDS) complete with gold standard images for efficient system deployments.• Introduced and managed the inventory software LANSWEEPER to collect comprehensive site-wide information on hardware and software assets.• Administered the Office 365 suite for the organization.• Generated software licensing reports and collaborated with vendors to address any licensing issues.• Revamped Active Directory Group Policy Objects (GPOs) for daily operations and disaster recovery scenarios.• Configured Active Directory monitoring software to capture system changes for documentation and security purposes.• Identified, purchased, and implemented VIPRE Antivirus Software, reducing the organization's infection rate from 97% to an average of 0.001%.

• Worked with VMWare vSphere 5.1 in an enterprise environment to roll out new thin provisioned virtual server builds for end of life cycle replacement and new project deployments. • Used HP Insight Manager and iLo connected servers to deploy Altiris hosted O.S. images to bare metal systems remotely. • Used SCCM to deploy updates to servers. Implemented QA work to ensure VM and physical deployments met requirements and SLA’s.

• Generated and managed workflow process for a newly created end of life-cycle server refresh project of approximately 200 servers to start with a target of 1500 yearly. The workflow process will be carried over from year to year as remaining servers (6000+) reach the end of life-cycle. • Created Dashboards and delivered metrics for reporting based on project phases and overall progress in an ITIL structured environment.

• Identify and fix existing problems in our server build process. Redesign and implement as needed. • Update and architect new Windows AD structure in multiple environments. • Upgrade existing file clusters and implement solutions for multi-datacenter file replication. • Help modify and maintain existing monitoring solutions and use them more efficiently. • Document and hand-off to other system administrators. • Managing day to day work flow for the team. • Manage day to day work load making sure we are meeting SLA. • Mentor the team members • Technical escalation and technical point of contact for the team.

• Managed and maintained the health of an F5 load balanced, geo-redundant, enterprise level Windows virtual/physical server environment. • Configured this system to utilize Nimble iSCSI networked SAN’s and VMware virtualized platforms in a datacenter environment. • Monitor backup health condition of the systems, SQL databases and support of backend authorization platform (Empower ID) containing approximately 90,000 user objects. • Deployed a Disaster Recovery site and stabilized the AD infrastructure. • Used Virtual Box as test platform host.

• CENTRIXS (Combined Enterprise Regional Information Exchange System). • Support of Microsoft Active Directory with 6 Domains and 120+ Domain controllers on a military global stationary and mobile network with over 80,000 directory objects and multiple sites. • Standard operations as with any enterprise network/infrastructure to include GPO’s, Backup systems, and Antivirus/system protection. Services available and supported include Exchange, SharePoint, SCCM (to implement IAVA mandated compliance and system security) and SQL server. • System issues addressed and tracked via Remedy and monitored with C.O.T.S. applications. Systems supported included those based both on hardware and virtual platforms to include VMWare.

• Maintained and supported high availability datacenter based Disney Interactive Media Group servers on the web. (WDIG)• Followed operational best practices for Windows based e-commerce systems using incident management, change management and configuration management tools. • Setup SCCM monitoring. Augmented permanent staff in support of managing excessive workloads. Updated server systems with security patches /hotfixes using Blade Logic. Analyzed and repaired remotely located servers based on ticketing system and monitoring tool alerts. • Produced work reports for analysis. • Utilized Solar Winds monitoring tools and services to maximize uptime. Minimize costs with use of server virtualization.

• Supported the Microsoft Office 365 predecessor in BPOS. • Used PowerShell and/or WDS and PXE boot options for virtual and real bare metal server builds.• Used iLo server tools and Microsoft RDP to remotely manage and troubleshoot servers. • Used ticketing system for analysis of server issues. • Generated repair tickets and worked with remote staff to repair servers when remote connectivity could not be used. • Worked with development teams to stress test systems prior to public release. • Implemented required changes and updates to systems prior to product launch. • Participated in an on call rotation schedule for support of globally dispersed servers.

• Analyzed existing Windows Server systems for forklift moves, decommissions or refresh operations.• Follow change management protocols within the organization.• Collapsed Active Directory Domains following server evacuation of Analyzed systems.• Tracked analyzed systems incidents with HP System Center following changes.• Managed VMWARE ESX server.

• Participated in backend solution development for desktop transformation using Microsoft Deployment Toolkit 2010. • Researched office file conversion technology for high volume user base of office files.• Used bench time for study and Microsoft certifications.

• Effectively supervised a team of 4 IT technicians, ensuring efficient operations and timely completion of tasks.• Established and managed a fully functional helpdesk system, providing timely support to end-users.• Collaborated with users, management, vendors, and technicians to evaluate computing needs and system requirements, ensuring alignment with organizational goals.• Maintained comprehensive documentation of processes and system architecture, ensuring accuracy and ease of reference.• Identified and resolved hardware problems, replacing defective components as needed.• Managed an inventory of parts for emergency repairs, ensuring minimal downtime in case of hardware failures.• Maintained a software library to ensure compliance with licensing requirements.• Developed scripts to automate data collection and system updates, improving efficiency.• Installed and maintained Active Directory servers and systems, ensuring smooth operation of network services.• Conducted daily system integrity verification to ensure optimal performance.• Performed data backups and disaster recovery operations, safeguarding critical data.• Managed peripherals connected to the network, ensuring their proper functioning.• Provided support for TCP/IP, DNS, DHCP, VLAN, WINS, VPN, and Wireless 802.11x, ensuring network connectivity.• Created, documented, and supported Group Policy Objects (GPOs) for various tasks, enhancing system security and management.

• Integrated Linux into Active Directory for Single Sign On software development using the Kerberos protocol for SCADA systems.• Maintained source code in Visual Source Safe libraries on the company SAN.• Followed best practice standards to create, document and support Group Policy Objects for various tasks (e.g. Software Rollout and Password Policy).• Provided critical input on multi-platform (Linux, Unix, and Windows) security configurations and documented implementation standards.• Prepared accurate, thorough documentation of processes and system architecture for audits.• Maintained an inventory of parts for emergency repairs.• Installed and maintained IIS, Tomcat and Apache web server installations.• Supported TCP/IP, DNS, DHCP, VLAN, WINS, and VPN.• Maintained IDS and Antivirus systems within the R&D lab.• Documented, managed and supported outsourced IT product development.• Installed and supported Active Directory servers and systems.

• Responded to written and telephone helpdesk requests.• Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configuration files.• Monitored network performance in order to determine whether current and future adjustments were required.• Performed routine network startup and shutdown procedures, and maintained control records.• Performed data backups and disaster recovery operations.• Structured and maintained a website that created network boot disks.• Loaded backup tapes, disks, installed software, printer paper and forms.• Worked as part of a team to implement VoIP.