Provide problem resolutions and remote desktop support for hardware, software issues.Provide accurate descriptions of problems, inquiries, and requests in a Service-Now ticket management system.Escalate problems and requests according to established procedures. Provide password resets, permissions, account creations, remote software installations, etc. Maintain accountability and ownership of issue/request tickets. Provide contact with end-users to verify the final solution and determine satisfaction level. Participate in training required to develop and maintain skills necessary to support end-users.

Train delivery agents in the use of Oracle ERP software.Create presentations and notes to aid in off-site and local peer training.Quickly respond by researching and answering questions from peers and delivery agents.Assist in End-to-End Companywide migration project.Maintain Flexibility to schedule changes.

PC and VDI (Virtual desktop infrastructure/setup) building and configurations.VMware V-sphere Client and VMware Horizon View Administrator to investigate VID Issues.Used Microsoft Configuration Manager 2012 to remote into a user’s Laptop to troubleshoot.Perform new machine builds & maintain the current environment of hardware.Reset User Passwords and Check user permissions in Active Directory.Removed and Update Fact Set application on 100+ clients in the financial department.Created a Script to assist in auto removal of Fact Set saving many hours.Successfully Images over 350 laptops, workstations, and VDIs.Inventory control for over 300 outdated Workstations

Repaired mobile tablet computers within the given repair schedule.Develop concrete solutions to recurring system issues.Tested and repaired RF-ID, Blue-tooth, Wi-Fi along with wired networking technologies.Diagnosed and repaired various software and operating system errors.Repair circuit boards for custom tablets using tools specific to electronics testing and repair.Assemble various cables utilizing pin-out specification documents.Provide in-depth reviews, and benchmark testing on current and new rugged tablet models.Created a central repository for manufacturing information in HTML format.Developed a new standard for unit assembly guides for manufacturing.Assisted in research and development of new hardware testing procedures for units.Training technicians in new software and assembly procedures.