Wendy Cranford Email & Phone Number

Rutherfordton, Nc, Us

Asheville, North Carolina, United States

Nashville, Tennessee, United States

Asheville, North Carolina Area

• Work directly with all levels of staff and senior leadership to provide executive support for senior VP’s and above and their executive assistants. • Collaborate between internal and external IT personnel to expedite incident resolution or request fulfillment. • Team lead for managing work assignments and call rotation schedule. • Use various adopted IT tools such as Bomgar, AirWatch, Jabber, and EasyVista to effectively resolve service requests while providing high quality customer experience

 Instruct Business Account Reps in the setup and use of their iPhone/iPad to accommodate all sales aids and videos.  Configure email settings and provide classes on iOS devices, MS Office products, and processing applications. Assist Business Account Reps in maintaining a connection to our sales tools available through various iOS applications and online tools. Test all payment processing applications used by our processors on iOS and Android devices.  Experience with ApplePay, Google Pay and processor specific applications used for processing merchant services. Proficient with PassBook and various applications used for processing and advertising such as CityCheers, and iMobile3.  Manage database of merchants and merchant information.

Irmo Chapin Recreation Commission

IT Manager/Director Jun 2006- Jun 2010 Director of IT budgets, hardware, software, user support, and network administration.  Recommended, purchased, installed, and maintained all network equipment, servers, pc's and telecommunication equipment.  Successfully lead the migration of our digital phone system to the Shortel VoIP system. Ensured accurate documentation existed on all network systems and procedures. Produced reports from maintenance database to keep management abreast of the health of our network.IT Administrator Jun 2004- Jun 2006 Managed Apple iOS, Windows server and desktop operating systems.  Managed Windows Domain with Active Directory, Exchange, Norton Enterprise server, Norton Ghost Server. Service Desk manager and primary desktop support for over 70 users.  Ensured all users were trained on system software and hardware use.  Proficient in the setup and use of industry specific database software RecTrac, Fintrac, MainTrac, and WebTrac.  Initiate, update and close help tickets in maintenance database. Perform Fiber Optic and Category 5 cable termination, installation, and testing.

Associate'S Degree, Information Technology

Associate'S Degree, Information Technology