William Witherspoon, Cfe Email & Phone Number

United States

Plano, Texas

Chicago, Il & Addison, Tx

Within the Enterprise Fraud Intelligence Team, managed and oversaw a nine (9) member Operational Support Team with a focus on notifications and requests from Law Enforcement and Judiciary partners; that includes Restitution & Recovery, Victim Impact Statements and Video Retrieval. Oversaw daily activity to ensure adherence to deadlines, quality standards, procedure and regulatory requirements. Developed and implemented new processes and procedures to improve operating efficiency… Show more Within the Enterprise Fraud Intelligence Team, managed and oversaw a nine (9) member Operational Support Team with a focus on notifications and requests from Law Enforcement and Judiciary partners; that includes Restitution & Recovery, Victim Impact Statements and Video Retrieval. Oversaw daily activity to ensure adherence to deadlines, quality standards, procedure and regulatory requirements. Developed and implemented new processes and procedures to improve operating efficiency, timelines and accuracy of workflow. Modified existing procedures to analyze and resolve non-routine or moderate to complex operational opportunities that often required indepth research and interaction from other Business Partners or functional experts. Show less

Chandler, Az & Chicago, Il

• Review and investigation of high complexity Treasury client account activity to analyze out of pattern activity with a primary focus on cyber crimes • Identification of mitigation strategies, analyze, evaluate data and information resulting in a thorough investigation effort • Identification of control weaknesses and issues, making recommendations to Front Line Units to close processes gaps, mitigate risks and address policy and procedural violations to reduce fraud losses… Show more • Review and investigation of high complexity Treasury client account activity to analyze out of pattern activity with a primary focus on cyber crimes • Identification of mitigation strategies, analyze, evaluate data and information resulting in a thorough investigation effort • Identification of control weaknesses and issues, making recommendations to Front Line Units to close processes gaps, mitigate risks and address policy and procedural violations to reduce fraud losses • Implementation of procedural enhancements identified through meticulous process reviews • Participation in and/or lead both internal and external investigative related tasks forces that require the exercise of independent judgment and discretion handling various escalations and scenarios within my line of business as well as highly sensitive escalations and casework from a variety of sources throughout the organization.• Preparation of reports for management covering investigative details, results and recommended loss and recovery prevention actions as necessary • Industry Subject Matter Expert on Business Email Compromise (BEC) fraud scheme; current BEC recoveries of >$86M. Show less

Phoenix, Az

• Mitigated risk by reviewing, screening and scoring new investment accounts. • Elimination and reduction of identity theft by validation and verification of potential clients. • Reviewed third party propriety information to validate negative existing client information received and determination of proper course of action. • Reduction of loss potential with verification of initial deposits upon establishment of new account.

Tempe, Az & Tampa, Fl

Tempe, Az

• Managed, coached and developed a team of investigators that supported 5 production sites via a remote location. • Recruited, screened, interviewed, and hired all new employees for department of 75. • Facilitated time keeping process for Collections Operations supporting 12 operations managers, 47 production supervisors and 450+ non-exempt team members. Organized reporting to identify processing errors, timely distribution of payroll, and the reconciliation of exercised entitlement… Show more • Managed, coached and developed a team of investigators that supported 5 production sites via a remote location. • Recruited, screened, interviewed, and hired all new employees for department of 75. • Facilitated time keeping process for Collections Operations supporting 12 operations managers, 47 production supervisors and 450+ non-exempt team members. Organized reporting to identify processing errors, timely distribution of payroll, and the reconciliation of exercised entitlement. • Developed MS Access database that increased staff efficiency by approximately 25% and improved management reporting capabilities. • Orchestrated the recovery of approximately $1mm in fraudulent use resulting in increased recovery totals to over 95%. • Participated as Subject Matter Expert for 2 Six Sigma projects; Increasing Restitution Recoveries and Enhancing the Customer Fraud Experience. • First quarter 2003 All Star Award recipient; a peer to peer recognition program, issued as a result of a panel vote. Show less

Tampa, Fl

• Managed daily operations of team supporting the Customer Service department of 6 production managers, 39 production supervisors and 700+ nonexempt team members. • Managed 6 exempt team members in recruiting, hiring and training new employees, and 5 non-exempt team members in clerical and time keeping functions. • Collaborated with Regional Customer Service Operations Manager and local Human Resources to create Salary Matrix for new hires. Resulted in the reduction of the… Show more • Managed daily operations of team supporting the Customer Service department of 6 production managers, 39 production supervisors and 700+ nonexempt team members. • Managed 6 exempt team members in recruiting, hiring and training new employees, and 5 non-exempt team members in clerical and time keeping functions. • Collaborated with Regional Customer Service Operations Manager and local Human Resources to create Salary Matrix for new hires. Resulted in the reduction of the attrition rate from 37% to 21%. • Contributed to the Six Sigma project of Enhancing the New Hire Experience as a subject matter expert and process owner. • Initiated, updated, and audited system access and password administration. Show less

Tampa, Fl

• Directly managed a 15-person team within Fraud Customer Service. Coached, motivated, and developed lowest performing team into, within 2 months, the top performing team. • Recruited, hired and trained 80+ new team members and the management team as an integral part of a contingency site Start-Up. • Designed, developed and implemented, as Senior Team Member, new Fraud Awareness training for Card Services. Locally worked cross functionally to integrate presentations as part of New… Show more • Directly managed a 15-person team within Fraud Customer Service. Coached, motivated, and developed lowest performing team into, within 2 months, the top performing team. • Recruited, hired and trained 80+ new team members and the management team as an integral part of a contingency site Start-Up. • Designed, developed and implemented, as Senior Team Member, new Fraud Awareness training for Card Services. Locally worked cross functionally to integrate presentations as part of New Hire Curriculum, which resulted in nationally achieving and surpassing attendance goals for entire Card Services. • Second quarter 1999 All Star Award recipient. Show less

Temp, Az

• Supervised, as Team Lead, a 12-person team within Fraud Customer Service.• Selected to assist in the integration of Fraud new hires after being in role for 2 months.• Supervised, developed, motivated and trained 150+ non-exempt team members.

Tempe, Az

• Analyzed, investigated, researched and resolved customer fraud claims to avoid potential losses.• Achieved 98% loss avoidance on assigned caseload, resulting in highest loss avoidance rate for department.• Selected as Peer Trainer by management team.• First quarter 1997 recipient of Card Services All Star Award.

Phoenix, Az

• In a retail environment, developed and implemented procedures for minimizing the loss of merchandise, money or company assets. • Created plans for each store in the chain and modify policies based on location, store layout and history of loss.• Alarm testing, monitoring video surveillance and responded to burglary incidents. • Conducted and assisted in investigations regarding shopper or associate dishonesty.