Bill Barksdale Email & Phone Number

Detroit, MI, US

Detroit, Michigan, United States

Responsible for generating, distributing, and tracking all customer incentive checks in connection with the Commercial and Industrial Energy Waste Reduction Programs. Tracking of outstanding and cleared incentive checks plus any returned checks. Issuing of Form 1099 to all appropriate incentive recipients and notifying the state of any checks uncashed for.

Detroit, MI

Responsible for design, development, implementation, and management of database systems used for local utility company's residential and commercial energy optimization programs. Maintains data accuracy, data integrity, and ensures data hygiene best practices. Designs and develops custom reports for monitoring program performance metrics and program status..

Greater Detroit Area

Responsible for design, development, implementation, and management of databases for systems used to schedule and track residential & business energy-savings programs for DTE Energy. Develops tools to maintain data quality and data integrity. Manages resource schedule planning for install and energy consultation crews. Also identifies areas of process.

• Responsible for supporting customers with high-speed internet connectivity issues including modem and router support, performing support for issues with digital voice phone and digital cable television
• Supports Windows 98/2000/XP/Vista/7 along with Mac OS X
• Supports various web browsers including Internet Explorer, Mozilla Firefox, Safari, Chrome
• Supports various email clients such as MS Outlook, Outlook Express, and Windows Mail
• Documents issues using Remedy software and uses a range of Call Center Technology tools

• Responsible for developing and implementing payment processing applications including: data entry, image manipulation, file and report creation programs, and customer-specific processes for various banking, wholesale.
• Developed and maintained Windows applications using Borland Delphi 5 (object-oriented Pascal) with Btrieve 7 (Pervasive SQL) and MS Access databases, Korn Shell Scripts and AWK Scripts.
• Made modifications and enhancements to client applications that performed file distributions, database updates, and report creation using Microsoft Visual Studio 2005 - VB and Visual C#.
• Maintained client hosted Image Archive web server database and site using ASP 3.0.
• Performed unit and system testing; used CMMI Level 3 practices and EDS Systems Life Cycle (SLC) processes.
• Identified areas of process improvement and implemented system enhancements to prevent recurring production issues at EDS and BancTec remittance processing sites.

• Responsible for testing and maintaining payment processing applications including: data entry, image manipulation, file and report creation programs, and customer-specific processes for various EDS banking, wholesale.
• Created test plans, test data and test documents including custom payment coupons with OCR scanline data and test checks with MICR scanline data.
• Performed unit and system testing for Systems Engineers/Information Analysts while becoming more familiar with system development.
• Participated in requirements gathering sessions with Business Analysts and clients.
• Documented procedures and standards; produced checklists for our team.
• Gave presentations and provided training to site Operations staff (end-users).

• Responsibilities included:
• Operated Omation and OPEX equipment to open mail
• Operated NCR 7780 track sorter to capture batches of remittance transactions
• Performed various data entry functions including Check Amount Entry and coupon Scan Line Fix.
• Posted payments to the remittance processing system
• Balanced posting batches

Computer Information Systems

Education record