Walter Del Cid

Walter Del Cid Email and Phone Number

- Expert in Customer Experience & Operational Excellence - @ iVox Solutions
florida, united states
Walter Del Cid's Location
Guatemala City, Guatemala, Guatemala, Guatemala
About Walter Del Cid

With extensive experience in the Contact Center & BPO industry, I specialize in providing customized and innovative solutions for clients across various sectors, including Technology, IT, and Banking & Financial services. My expertise lies in leveraging strong communication and negotiation skills to build and maintain long-term relationships with key decision-makers and stakeholders, generating new business opportunities, and driving revenue growth.Currently, I am pursuing a Translation Degree from Universidad de San Carlos de Guatemala, where I am enhancing my language skills to apply them in diverse contexts and domains. My passion for connecting with different cultures and perspectives through language drives my ambition to merge my translation knowledge with my customer service experience, creating added value and impact for my clients and team.I am a fast learner, detail-oriented problem solver, and collaborative team player, always eager to grow and improve in my professional and educational pursuits. I am dedicated to delivering exceptional results and continuously enhancing my skills to better serve my clients and colleagues.

Walter Del Cid's Current Company Details
iVox Solutions

Ivox Solutions

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- Expert in Customer Experience & Operational Excellence -
florida, united states
Website:
ivoxsolutions.com
Employees:
100
Walter Del Cid Work Experience Details
  • Ivox Solutions
    Business Development Specialist
    Ivox Solutions Jul 2024 - Present
    - Identify and pursue new business opportunities to drive company growth. - Analyze market trends, develop strategic plans, build relationships with potential clients, and collaborate with our Sales and Marketing teams to expand the customer base. - Drive revenue and market presence by creating and executing initiatives that enhance the company's competitive position.
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  • Nearsol
    Lead Generation
    Nearsol Jul 2024 - Present
    Guatemala, Guatemala
    - Identify and attract potential customers to support business growth.- Utilize various strategies and tools to research, target, and engage prospects, generating interest and qualifying leads for our sales team.- Create a consistent pipeline of high-quality leads,- Contribute to increased revenue and the overall success of the organization.
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  • Atento
    Business Development Executive
    Atento May 2022 - Jul 2024
    Guatemala City, Guatemala, Guatemala
    As a Business Development Executive at Atento Guatemala, I work with clients from various industries, such as Technology, IT, and Banking & Financial industries, to provide them with customized and innovative solutions for their customer service needs. I leverage my strong communication and negotiation skills to build and maintain long-term relationships with key decision-makers and stakeholders, and to generate new business opportunities and revenue streams for the company.
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  • Atento
    Quality Assurance Specialist
    Atento May 2020 - May 2022
    Guatemala City, Guatemala, Guatemala
    Promoted a culture of continuous improvement within the organization by leading coaching sessions about best practices, procedures, and policies updates. Developed comprehensive coaching plans to validate new hires and agents' performance in various KPIs, while contributing to their successful integration into the team.
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  • Atento
    Customer Care Specialist
    Atento Sep 2019 - May 2020
    Guatemala City, Guatemala, Guatemala
    Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Achieved consistenly high quality assurance scores by adhering to company policies and procedures when interacting with customers. Responded to customer chats and emails to answer qustions about products and services. Logged contact information and solutions provided into internal database.
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  • [24]7.Ai
    Customer Care Specialist
    [24]7.Ai Sep 2015 - Jun 2018
    Guatemala City, Guatemala, Guatemala
    Customer service representative in charged of clarifying questions about statement balances, transactions and deferred accounts, taking payments over the phone and providing customers with quality customer service related to their bank accounts.
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Walter Del Cid Education Details

Frequently Asked Questions about Walter Del Cid

What company does Walter Del Cid work for?

Walter Del Cid works for Ivox Solutions

What is Walter Del Cid's role at the current company?

Walter Del Cid's current role is - Expert in Customer Experience & Operational Excellence -.

What schools did Walter Del Cid attend?

Walter Del Cid attended Universidad De San Carlos De Guatemala.

Who are Walter Del Cid's colleagues?

Walter Del Cid's colleagues are Daphney Thal, Joann Chandler, Charmonique G., Larnique Collins, Keyana Williams, John Wiechel, Alexander's Belvilus.

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