AWS Jam and Lab

Responsible for multiple product lines, strategy, vision, roadmaps, analytics, and the development of new and innovative programs. Manager of a Strategic Finance and Operations analytics team. Key accomplishments:• Principal for the next-generation audit system leading to efficiencies saving 2 hours per analysis and claims savings of 5 minutes per an audited claim i.e. 2.5 hours per day, leading to a 50% increase in claims audited and revenue.• In 1 year, created new programs to generate an additional 13.2 million in revenue through competitive market analysis and portal development.• Manager of a strategic analytics team devoted to machine learning and additional services adding to revenue growth; 1 Data Scientist, 1 Data Analyst, and 1 BSA.

Data and Business SME and Process Owner for key executives providing insights, direction, and project leadership. Key accomplishments:• Created LOB dashboard to allow executive oversight and proactivity of areas within the company that require immediate and extensive review based on KPIs leading to a 21% faster response time.• Process and Data-driven SME for the Member Services Call Center Staffing Optimization program designed to reduce under/over staffing, attrition, and training via optimization in hiring plan automation, staff selection strategy, supplier performance, reporting, and organizational / cycle readiness providing a reduction of attrition of 15%

Leveraged process analysis, technology, finance, and logistics to streamline processes and define best practices. Directed team of six outside sales representatives, four back-end processing associates, and a marketing coordinator. Key accomplishments:• Oversaw new location opening from zero in revenue to 7 million per month in revenue.• Launched business development initiatives and process improvements to take branch from last to top 20% in less than one year.

Served as internal consultant for directors, managers, executives, and team members on process, logistics, enterprise, assessments, system enhancements, and operations. Gathered data to derive process structures, technology specifications, use cases, and business rules leading to future state. Established partnerships with cross-functional team members to complete projects. Key accomplishments:• Streamlined IT processes and saved an average of $1M per a year.• Architected next-generation pharmacy network and rate management system that produced a $6M increase in incremental revenue.

Developed project plans from task identification to user acceptance testing. Planned and executed communication and training. Served as Technical Account Manager to ensure timely project completion. Wrote and maintained Oracle SQL documentation, including process flows, analytical reports, decision making, use cases, business rules, report design, and mock-ups. Key accomplishments:• Held responsibility for two major accounts making up 33% of company revenue and completed the workload of five Senior IT Consultants. • Completed major server migration leading to an increase in efficiency of file transfers.

Directed change management initiative focused on ERP IT Financials Module. Leveraged project management skills, systems analysis, and process analysis to develop an RFP and implement new ERP system for school district. Mapped processes, defined use cases and conducted interviews with 425 employees as part of needs analysis. Key accomplishment:• Conducted $47m migration to next generation ERP for the San Diego County Office of Education and its 56 member school districts.

Identified and defined customer requirements to develop applications. Oversaw requirements gathering, user constraints, quality control and analysis. Key accomplishments: • Developed trace event analyzer for real-time operating systems for ThreadX RTOS designed to help embedded software engineers see RTOS events and develop solutions.• Served as author and lead front-end developer of three copyrighted products to support sales of primary product.

• Assisted in AI research consisting of building an emergent architecture which helped simulate patterns in the human brain that could create letter-string analogies.• Developed a Java Swing UI that allowed the professor and his team to track the outcomes of his AI research.

• Performed sales presentations consistently ranking as a top Sales Representative each month while working as the Quality Assurance Manager by interfacing with customers to address objections, questions, and concerns.• Decreased rescission volume from budgeted 20% to 14% for the year by implementing new quality controls via statistical analysis and relationship management.• Assisted in managing all aspects of the sales office including sales, front desk, contract processing, and document assurance.

• Maintained the annual budget of 18 million for the sales and administrative office.• Coordinated office employees, sales, marketing, and developer efforts to ensure smooth end-to-end operations integration while managing 9 office administration employees.• Completed payroll and all aspects of HR for every employee.