Wellington Bastos

Wellington Bastos Email and Phone Number

Consultor de Experiência do Cliente (CX) @ Kentricos - Customer Centric Consulting
State of São Paulo, Brazil
Wellington Bastos's Location
São Paulo, São Paulo, Brazil, Brazil
About Wellington Bastos

- UX/UI Designer of nationally recognized products and services, with over 16 years of experience in sectors such as advertising, pharmaceuticals, real estate, and technology, working in both large companies and startups.- Experience throughout the entire design cycle, from conception to validation and continuous improvement, aligning design strategies with business goals, utilizing methodologies such as OKR to measure and drive performance.- Proven ability to lead design projects and teams.- Expertise in conducting workshops on creativity, innovation, product discovery, tone of voice, and branding.- Skilled in conducting qualitative and quantitative research, desk research, and usability studies to develop interfaces (UX Research).- Proficient in creating personas, mapping processes and journeys to enhance user (UX) or customer (CX) experiences, and developing wireframes, prototypes, design systems, and user interfaces (UI).- Experience collaborating with multidisciplinary teams using agile methodologies (SCRUM).- Creation of design assets such as email marketing materials, banners, social media content, logos, among others.- Bachelor's degree in Digital Design and a postgraduate degree in Cinema and Photography from Universidade Anhembi Morumbi. MBA in Project Management from FIAP. Intermediate/Advanced English proficiency.

Wellington Bastos's Current Company Details
Kentricos - Customer Centric Consulting

Kentricos - Customer Centric Consulting

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Consultor de Experiência do Cliente (CX)
State of São Paulo, Brazil
Website:
kentricos.com
Employees:
4
Wellington Bastos Work Experience Details
  • Kentricos - Customer Centric Consulting
    Consultor De Experiência Do Cliente (Cx)
    Kentricos - Customer Centric Consulting
    State Of São Paulo, Brazil
  • Weba - Design E Comunicação
    Fundador
    Weba - Design E Comunicação Aug 2024 - Present
    São Paulo, Brasil
    Desenvolvo projetos design, branding e comunicação para clientes de diversos setores, principalmente desenvolvimento humano. Faço a criação de identidades visuais e estratégias que fortalecem a presença de mercado dos clientes. Além de gerenciar projetos, cronogramas, financeiro e fornecedores.
  • Dreamidea
    Head De Marketing
    Dreamidea May 2024 - Sep 2024
    São Paulo, Brasil
    Fui responsável pela criação da identidade visual e do branding da empresa, além de gerenciar e desenvolver a comunicação em diversos meios, como sites, mídias sociais, WhatsApp e interações presenciais. Como resultado, a marca, juntamente com a equipe comercial, atingiu o break-even em apenas 6 meses.
  • Valtech
    Senior Cx Designer
    Valtech Sep 2023 - Mar 2024
    São Paulo, São Paulo, Brasil
    Trabalhei como CX e UX/UI Designer na Valtech, onde meu papel era criar soluções que conectassem as necessidades dos usuários aos objetivos de negócio. Durante esse período, tive a oportunidade de colaborar com a farmacêutica GSK, onde fui responsável por desenvolver a experiência e interface de um e-commerce de amostras de medicamentos para profissionais da saúde, além de conduzir workshops de mapeamento de jornada de cliente e persona para produtos de sua linha respiratória.Minhas principais atividades incluíam planejar estratégias de design, criando soluções que conectassem as necessidades dos usuários aos objetivos do negócio. Desenvolvimento de layouts, protótipos navegáveis e testes de usabilidade. Além disso, realizava pesquisas e análises de mercado para alinhar as soluções às tendências e boas práticas.Outra parte importante do meu trabalho foi mapear personas e jornadas do cliente, garantindo que cada solução fosse personalizada e eficiente. Por fim, elaborei documentações detalhadas para orientar as equipes e stakeholders, assegurando a clareza e o foco durante todo o processo do projeto.
  • Loog
    Product Designer
    Loog Aug 2021 - Jun 2023
    São Paulo, Brazil
    At the real estate startup Loog, as a Product Designer, I played a comprehensive role in the customer journey, from acquisition to post-sales. My responsibilities included:Developing interface layouts and promotional materials with a focus on user experience (UX). I aimed to create intuitive and visually appealing interfaces, ensuring a positive experience when interacting with our products.Conducting innovation and branding workshops with the team, exploring creative ideas, identifying differentiation opportunities, and strengthening the brand identity.Conducting research and interviews with customers to gain valuable insights and improve the product. This direct interaction allowed me to understand their needs, desires, and frustrations, guiding our efforts to provide solutions that met their expectations.Performing undercover customer research to evaluate the end-to-end process as an anonymous user. Identifying weak points in the customer journey enabled us to take measures to improve them, constantly enhancing the experience.Implementing the OKR methodology in teams, aligning everyone's efforts with clear goals that were in line with the company's strategy. This helped focus efforts and objectively measure progress, driving team performance and productivity.Being part of a startup, I developed a business mindset and results-oriented approach. In addition to designing interfaces and enhancing the user experience, I understood the importance of driving the company's success, analyzing metrics, and adjusting strategies to maximize results.My experience at Loog as a Product Designer was enriching and challenging. I am excited to apply this knowledge and experience to new projects, contributing to the development of innovative solutions that meet customer needs.
  • Hypera
    Planner
    Hypera Feb 2019 - Feb 2021
    São Paulo, Brazil
    I was responsible for improving and creating communication insights for audiences of various pharmaceutical brands through:- Consumer Study- Branding Study- Data Collection- Brand History Study- Market Research- Benchmarking- Communication Workshops- Communication Study- Creation of Reports and Dashboards (BI)Passing the main learnings to the advertising creative team, customer service, media and production.
  • Hypera
    Process Innovation
    Hypera Jan 2016 - Feb 2019
    São Paulo, Brazil
    As a responsibility I had as functions:- Project management of quality improvement and innovation.- Facilitation of Innovation Workshops (through Design Thinking)- Structuring strategic meetings and brainstorming- Gathering information and process improvement- Branding and Communication Planning and Strategy- Consumer Journey Mapping
  • Hypera
    Ux Designer / Ui Designer / Front-End
    Hypera May 2013 - Feb 2016
    São Paulo, Brazil
    As a main function I planned and created websites and online ads for the company's brands (eg Merthiolate, Benegripe, Doril, Engov, Monange, Passion, Olla, Jontex, Bozzano, Pom Pom, Finn, Zero-Cal, Sanifill, Carrot & Bronze , Risqué, Atroveran, Mantecorp Skincare, Gelol, York, among others) using:- HTML / CSS (Front End)- Javascript / Jquery- Bootstrap- Adobe Photoshop, Illustrator, InDesign, others (Design)- Understand the user experience (UX)- Consumer Testing (AB)- Search Engine Optimization (SEO)- Understand the site information architecture (AI)- Project Documentation
  • Scotiabank
    Web Designer (Freelancer)
    Scotiabank Jan 2013 - Feb 2013
    São Paulo, Brazil
    Creation of layouts for banking systems and structuring in HTML / CSS using Vaadin, Java framework based on GWT (Google Web Toolkit).
  • Agência Mestre
    Web Designer
    Agência Mestre Feb 2011 - Jun 2012
    São Paulo, Brasil
    Creation (wireframe and layout), structuring (HTML / CSS) and maintenance of websites.
  • Full Haus Comunicação
    Online Art Director / Web Designer
    Full Haus Comunicação Feb 2009 - Jan 2011
    São Paulo, Brasil
    Creating layout for websites, email marketing, blogs and other web media. Structuring in XHTML / CSS, developing blogs in Wordpress, search engine optimization, Flash animation for banners and websites.
  • Martin Luz Comunicação
    Web Designer
    Martin Luz Comunicação Mar 2008 - Feb 2009
    São Paulo, Brasil
    Development of layout, programming in XHTML, animations and Flash coding for banners ads, email marketing and websites. Web team coordination.

Wellington Bastos Education Details

Frequently Asked Questions about Wellington Bastos

What company does Wellington Bastos work for?

Wellington Bastos works for Kentricos - Customer Centric Consulting

What is Wellington Bastos's role at the current company?

Wellington Bastos's current role is Consultor de Experiência do Cliente (CX).

What schools did Wellington Bastos attend?

Wellington Bastos attended Universidade Anhembi Morumbi, Echos - Innovation Lab, Fiap, Universidade Anhembi Morumbi.

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