Act as product owner, advocating for the customers’ voice during all stages of SaaS product lifecycle development. Respected multi-team leader, in charge of conceptualizing, testing, and deploying features to multiple enterprise platforms, featuring ZOHO CRM, Zendesk Support, Five9 Contact Center Platform, Zoho One, Trello, DOMO, and Gong, used by major retailers and contact center agents. Liaise cross-functionally with 80 staff members including IT, DevOps, and C-Suite executives, working with… Show more Act as product owner, advocating for the customers’ voice during all stages of SaaS product lifecycle development. Respected multi-team leader, in charge of conceptualizing, testing, and deploying features to multiple enterprise platforms, featuring ZOHO CRM, Zendesk Support, Five9 Contact Center Platform, Zoho One, Trello, DOMO, and Gong, used by major retailers and contact center agents. Liaise cross-functionally with 80 staff members including IT, DevOps, and C-Suite executives, working with Data Analysts, Developers, IT Project Manager, Customer Support Specialists, Directors, Managers, and Sales leaders to design and implement enhancements to ordering and customer lifecycle software solutions.* Oversee five highly-talented sales operations and development teams supporting platforms that manage yearly revenue of over $40M successfully.* Serve as SME, project managing the development of current SaaS ecosystem used by major telecommunications companies' corporate call centers and intercept marketing teams to execute DIRECTV commercial orders by overseeing daily customer lifecycle management, collaborating with sales leaders weekly, scaling team size to promote order validation, decrease fraud, and boost installation rates; Support a current user base cohort of 25,000+ agents.* Introduce embedded analytics dashboards and proactive retention program that contributed to 12% YoY reduction in the first year of subscriber disconnect, decreasing enterprise wide subscriber churn by 2 base points.* Incorporate Zendesk Support ticketing platform to contact center platform and ordering software, reducing average customer touchpoints from order to fulfillment from six to three. Show less

Set up new Business Solutions programs that allowed indirect sales channels to offer managed services to their client base, including cloud infrastructure, network security, telephony, and IoT solutions. Functioned with highly-talented software team to leverage API catalog for broadband order execution.* Administered and maintained robust working relationships with key partners in indirect sales channels. * Developed and launched innovative business solutions strategies aligned… Show more Set up new Business Solutions programs that allowed indirect sales channels to offer managed services to their client base, including cloud infrastructure, network security, telephony, and IoT solutions. Functioned with highly-talented software team to leverage API catalog for broadband order execution.* Administered and maintained robust working relationships with key partners in indirect sales channels. * Developed and launched innovative business solutions strategies aligned with organization's goals and objectives.* Ensured business solutions and process improvements complied with industry regulations and company policies. Show less

Headed execution of multiple contracts that equated to over $75.6M in top-line revenue across seven years commitment term. Scaled sales and client onsite support teams in preparation for rounds of Mergers and Acquisitions (M&A) to ensure smooth transition and maximize value of acquired companies. * Negotiated 10-year contracts with HOA law firms, clients, and in-house legal counsel, successfully securing deals with 10K customers, while working closely with legal professionals to achieve… Show more Headed execution of multiple contracts that equated to over $75.6M in top-line revenue across seven years commitment term. Scaled sales and client onsite support teams in preparation for rounds of Mergers and Acquisitions (M&A) to ensure smooth transition and maximize value of acquired companies. * Negotiated 10-year contracts with HOA law firms, clients, and in-house legal counsel, successfully securing deals with 10K customers, while working closely with legal professionals to achieve favorable outcomes for HOA.* Decreased customer calls for new properties by 80% in the first 90 days of launching on - site, face - to - face community events to reduce subscriber onboarding time.* Designed and project managed sales Customer Relationship Management (CRM) system in collaboration with consulting firm to track bulk Internet and Video Opportunities.* Formalized property rollout planning by interfacing with key stakeholders and representing clients, end users, and various vendors to achieve targeted business goals. * Assisted with preparing for the acquisition of two cable companies in FL by handling due diligence and analyzing subscriber portfolio data, growing the product portfolio by 200%+. Show less

Intellectualized product and oversaw engineering stakeholders through development of FiberSync Fiber transmission system. The technology allowed AT&T and DIRECTV to deploy full spectrum of DTV and GPON broadband service on single-mode fiber strand. Operated cross-functionally with AT&T, DIRECTV, and PVM engineers to determine and define project requirements. * Designed forecasting model to determine demand to facilitate organizations anticipate future demand for their products or… Show more Intellectualized product and oversaw engineering stakeholders through development of FiberSync Fiber transmission system. The technology allowed AT&T and DIRECTV to deploy full spectrum of DTV and GPON broadband service on single-mode fiber strand. Operated cross-functionally with AT&T, DIRECTV, and PVM engineers to determine and define project requirements. * Designed forecasting model to determine demand to facilitate organizations anticipate future demand for their products or services.* Qualified manufacturing processes, ensuring consistency, reliability, and compliance with established quality and safety standards.* Scoped round of cost-down engineering analysis to secure best go-to-market price point while maintaining or improving product quality.* Authored white paper and various pieces of marketing collateral for product launch to support product launch and achieve marketing objectives.* Developed industry training around product implementation to enhance company's reputation and contribute to long-term success. Show less

Manage training curriculum for team of over 60 sales repsProvided client facing sales and product training in person and via webinarDeveloped industry recognized certifications for the Satellite Broadband Communication AssociationFacilitated launch of broadband sales program for nationally recognized broadband provider.

Designed RF based and broadband networks for national network of affiliatesProject manager for roll out of video network for national resort and theme park organizationDeveloped training for nation dealer base dedicated to video delivery in Hospitality, institutional, and multi-dwelling markets.