Stephen Weeks Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Greater Omaha Area

• Manage a group of highly skilled enterprise technical specialists focusing on client implementations through API, scraping, and customized integrations.
• Develop the team through effective hiring, coaching, and development. Provide frameworks and support for career development.
• Monitor, manage, and achieve support KPIs (including response SLAs, TTR, CSAT, and customer on-boarding goals); manage team performance to meet those KPIs
• Identify and drive opportunities to optimize… Show more
• Identify and drive opportunities to optimize productivity and create efficiencies/automation based on process, workflow and tools analysis
• Research and resolve critical member and customer escalations when management support is required

Greater Omaha Area

• Multi-System role focused on Systems Architecture and platform design – Building strong relationships across business lines – Balancing multiple projects and priorities while driving strong results
• Focus on OSC (Oracle Service Cloud), TimeForce, and JIRA systems
• Successfully balance the role of CRM Solutions Developer and the Lead for Acquisition and Retention for the first 5 months
• Track record of career/role growth - Promoted from Associate CRM Solutions Developer to CRM… Show more Multi-System role focused on Systems Architecture and platform design – Building strong relationships across.
• Track record of career/role growth - Promoted from Associate CRM Solutions Developer to CRM Solutions Developer
• Experience managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, building reports and dashboards, and troubleshooting.

Greater Omaha Area

• Formal leadership role responsible for operations and talent of the Acquisition and Retention team - Build key relationships with strategic stakeholders - Maintain leadership responsibilities acquired as a "senior".
• Successfully develop and implement new revenue generating pilots that providing 13X or more ROI
• Responsible for global employee development by conducting bi-weekly one on ones as well as implementing individual… Show more Formal leadership role responsible for operations and talent of the Acquisition and.
• Responsible for global employee development by conducting bi-weekly one on ones as well as implementing individual development plans with each employee
• Cross-collaborate with global stakeholders to implement new pilots while maintaining the success of the core business
• Create a fun working environment while still exceeding projected ROI along various product lines

Greater Omaha Area

• Responsible for driving the strategic vision of the Acquisition and Retention team – Drive the day to day operations – Build relationships with key stakeholders within the organization
• Responsible for hiring the right talent, running the new hire training program, and ensuring new hires are successful
• Continue to drive a 20% increase in sales year over year
• Transform and develop employees into a 19 times ROI sales team
• Directly manage and coach the team while implementing… Show more Responsible for driving the strategic vision of the Acquisition and Retention team – Drive the day to day operations – Build relationships with key.
• Directly manage and coach the team while implementing a strategic vision

Greater Omaha Area

• Acted as a leader to drive the overall success of the team in sales, training, and productivity
• Provided the product team key insights to help improve our products and experience
• Responsible for traveling to build relationships and gain insight to improve performance results
• Increased the life time value of our members

Greater Omaha Area

• Work as a liaison between the University of Phoenix and local businesses and community organizations - Establish effective working relationships with clients in a variety of verticals to achieve mutually beneficial.
• Responsible for running the business to business strategy in Iowa, Nebraska, Kansas, and South Dakota
• Acted as a trusted consultant for C-level executives within fortune 500 companies
• Developed new business while growing my current book… Show more Work as a liaison between the University of Phoenix and local businesses and community organizations - Establish effective working relationships with.
• Developed new business while growing my current book of accounts
• Delivered speeches and presentations to both employees and company executives in groups up to 5,000 people

Greater Omaha Area

• Acted as a personal coach / counselor / advisor to help students qualify for admissions, select a degree, complete the enrollment process and make a smooth transition into the classroom
• Developed strategies that increase the overall performance of the Omaha campus
• Selected to participate in and completed the Dale Carnegie training, a program designed to enhance public speaking and relationship building skills
• Participated in a 6 month management training program

Greater Omaha Area

• Established new business accounts and grew existing accounts - Utilized cold calling, warm leads, and sales calls to establish business - Used various technological tools throughout the entire selling process
• Maintained excellent communication and customer service between clients
• Surpassed new employee goals in within first two months of employment
• Developed ways to use new tools such as LinkedIn to increase overall branch performance

Greater Omaha Area

• Quickly progressed from Management Intern to Guest Service Team Leader to Executive Team Leader in six months - Responsible for store during Leader on Duty Shifts - Coached Logistics/Warehousing Executive Team Leaders.
• Managed 4 supervisors, 3 seniors, and 110 employees across various shifts
• Improved Shift Performance by 8% compared to predecessor’s performance
• Developed strategy… Show more Quickly progressed from Management Intern to Guest Service Team Leader to Executive Team Leader in six months - Responsible for store during Leader on Duty Shifts - Coached.
• Developed strategy to align with company goal across all stores
• Fourth Quarter Top Performing Executive Team Leader at the district level

Greater Omaha Area

* During summer breaks and holiday periods, responsible for selling high end suits to a regular customer base. * Acted as a consultant with clients to suit their needs* Networked to gain contacts and future sales* Consistently week’s top seller for store

Greater Omaha Area

During sophomore year of college, obtained part-time intern position - Responsible for learning the marketing consulting business, which included developing strategy maps and regularly attending the Kearney Chamber of Commerce meetings - Prepared and presented marketing recommendations to the Kearney Archway Monument

Master’S Of Business Administration, Business Administration And Management, General

Effective Communications & Human Relations/Skills For Success

Bsba, Business Marketing

Education record