Stephen Weeks Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Greater Omaha Area

• Manage a group of highly skilled enterprise technical specialists focusing on client implementations through API, scraping, and customized integrations.• Develop the team through effective hiring, coaching, and development. Provide frameworks and support for career development.• Monitor, manage, and achieve support KPIs (including response SLAs, TTR, CSAT, and customer on-boarding goals); manage team performance to meet those KPIs• Identify and drive opportunities to optimize… Show more • Manage a group of highly skilled enterprise technical specialists focusing on client implementations through API, scraping, and customized integrations.• Develop the team through effective hiring, coaching, and development. Provide frameworks and support for career development.• Monitor, manage, and achieve support KPIs (including response SLAs, TTR, CSAT, and customer on-boarding goals); manage team performance to meet those KPIs• Identify and drive opportunities to optimize productivity and create efficiencies/automation based on process, workflow and tools analysis• Research and resolve critical member and customer escalations when management support is required• Communicate, influence and set clear expectations with stakeholders around how to interact with teams and build effective engagement models• Drive global initiatives collaboratively to ensure a seamless support experience across all support sites for the function• Maintain deep and comprehensive knowledge of LinkedIn’s products; and recommend product changes to meet member/customer/team needs Show less

Greater Omaha Area

Multi-System role focused on Systems Architecture and platform design – Building strong relationships across business lines – Balancing multiple projects and priorities while driving strong results • Focus on OSC (Oracle Service Cloud), TimeForce, and JIRA systems• Successfully balance the role of CRM Solutions Developer and the Lead for Acquisition and Retention for the first 5 months• Track record of career/role growth - Promoted from Associate CRM Solutions Developer to CRM… Show more Multi-System role focused on Systems Architecture and platform design – Building strong relationships across business lines – Balancing multiple projects and priorities while driving strong results • Focus on OSC (Oracle Service Cloud), TimeForce, and JIRA systems• Successfully balance the role of CRM Solutions Developer and the Lead for Acquisition and Retention for the first 5 months• Track record of career/role growth - Promoted from Associate CRM Solutions Developer to CRM Solutions Developer• Experience managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, building reports and dashboards, and troubleshooting application bugs• Designed and implemented several CRM projects for multiple languages through the entire software development lifecycle, including discovery, analysis, requirements• Experience in debugging/pushing C# CRM Add-ins and/or customizations Show less

Greater Omaha Area

Formal leadership role responsible for operations and talent of the Acquisition and Retention team - Build key relationships with strategic stakeholders - Maintain leadership responsibilities acquired as a "senior" representative while balancing additional leadership tasks• Successfully develop and implement new revenue generating pilots that providing 13X or more ROI• Responsible for global employee development by conducting bi-weekly one on ones as well as implementing individual… Show more Formal leadership role responsible for operations and talent of the Acquisition and Retention team - Build key relationships with strategic stakeholders - Maintain leadership responsibilities acquired as a "senior" representative while balancing additional leadership tasks• Successfully develop and implement new revenue generating pilots that providing 13X or more ROI• Responsible for global employee development by conducting bi-weekly one on ones as well as implementing individual development plans with each employee • Cross-collaborate with global stakeholders to implement new pilots while maintaining the success of the core business• Create a fun working environment while still exceeding projected ROI along various product lines• Maintain a strong working knowledge of the Oracle Service Cloud for reporting, customer management, and employee development Show less

Greater Omaha Area

Responsible for driving the strategic vision of the Acquisition and Retention team – Drive the day to day operations – Build relationships with key stakeholders within the organization • Responsible for hiring the right talent, running the new hire training program, and ensuring new hires are successful• Continue to drive a 20% increase in sales year over year • Transform and develop employees into a 19 times ROI sales team• Directly manage and coach the team while implementing… Show more Responsible for driving the strategic vision of the Acquisition and Retention team – Drive the day to day operations – Build relationships with key stakeholders within the organization • Responsible for hiring the right talent, running the new hire training program, and ensuring new hires are successful• Continue to drive a 20% increase in sales year over year • Transform and develop employees into a 19 times ROI sales team• Directly manage and coach the team while implementing a strategic vision• Conduct all bi-weekly and monthly performance one on ones and coaching• Build strong working relationships with key stakeholders • Responsible for developing and implementing numerous best practices and sales techniques such as BANT Show less

Greater Omaha Area

• Acted as a leader to drive the overall success of the team in sales, training, and productivity• Provided the product team key insights to help improve our products and experience• Responsible for traveling to build relationships and gain insight to improve performance results• Increased the life time value of our members

Greater Omaha Area

Work as a liaison between the University of Phoenix and local businesses and community organizations - Establish effective working relationships with clients in a variety of verticals to achieve mutually beneficial employee focused results • Responsible for running the business to business strategy in Iowa, Nebraska, Kansas, and South Dakota • Acted as a trusted consultant for C-level executives within fortune 500 companies• Developed new business while growing my current book… Show more Work as a liaison between the University of Phoenix and local businesses and community organizations - Establish effective working relationships with clients in a variety of verticals to achieve mutually beneficial employee focused results • Responsible for running the business to business strategy in Iowa, Nebraska, Kansas, and South Dakota • Acted as a trusted consultant for C-level executives within fortune 500 companies• Developed new business while growing my current book of accounts • Delivered speeches and presentations to both employees and company executives in groups up to 5,000 people• Utilized the Salesforce CRM for all documentation, reporting, and trend analysis Show less

Greater Omaha Area

Acted as a personal coach / counselor / advisor to help students qualify for admissions, select a degree, complete the enrollment process and make a smooth transition into the classroom• Developed strategies that increase the overall performance of the Omaha campus• Selected to participate in and completed the Dale Carnegie training, a program designed to enhance public speaking and relationship building skills• Participated in a 6 month management training program

Greater Omaha Area

Established new business accounts and grew existing accounts - Utilized cold calling, warm leads, and sales calls to establish business - Used various technological tools throughout the entire selling process• Maintained excellent communication and customer service between clients• Surpassed new employee goals in within first two months of employment• Developed ways to use new tools such as LinkedIn to increase overall branch performance

Greater Omaha Area

Quickly progressed from Management Intern to Guest Service Team Leader to Executive Team Leader in six months - Responsible for store during Leader on Duty Shifts - Coached Logistics/Warehousing Executive Team Leaders across the district - Adaptable to quick change, moved to three stores to lead different teams• Managed 4 supervisors, 3 seniors, and 110 employees across various shifts• Improved Shift Performance by 8% compared to predecessor’s performance• Developed strategy… Show more Quickly progressed from Management Intern to Guest Service Team Leader to Executive Team Leader in six months - Responsible for store during Leader on Duty Shifts - Coached Logistics/Warehousing Executive Team Leaders across the district - Adaptable to quick change, moved to three stores to lead different teams• Managed 4 supervisors, 3 seniors, and 110 employees across various shifts• Improved Shift Performance by 8% compared to predecessor’s performance• Developed strategy to align with company goal across all stores• Fourth Quarter Top Performing Executive Team Leader at the district level• Volunteer Coordinator Show less

Greater Omaha Area

* During summer breaks and holiday periods, responsible for selling high end suits to a regular customer base. * Acted as a consultant with clients to suit their needs* Networked to gain contacts and future sales* Consistently week’s top seller for store

Greater Omaha Area

During sophomore year of college, obtained part-time intern position - Responsible for learning the marketing consulting business, which included developing strategy maps and regularly attending the Kearney Chamber of Commerce meetings - Prepared and presented marketing recommendations to the Kearney Archway Monument

Master’S Of Business Administration, Business Administration And Management, General

Effective Communications & Human Relations/Skills For Success

Bsba, Business Marketing

Education record