• Ensure that the company's proposition is presented attractively to each geographic market.• Generate leads and facilitate the business development within international markets.• Assist the Chairman and the CEO in identifying potential local referrers, agents and partners.• Work with the Operation Manager in project execution, involving pitching.• Liaise with customers and lead the customer onboarding process, including system demo, proposal preparation, user training, post-sales support and system optimisation consultation.• Lead the customer success team and train new staff.• Together with the team, shaped the new market entry strategy that enables the business to develop into multiple continents.• Organised the first overseas exhibition in one of the important trades shows in the US.• Led 40% of the customer accounts to success, which contributed to 17% of the annual sales in 2017, 44% in 2018 and 41.5% in 2019.• Optimised the customer success system.

• Manage customer accounts, including a major furniture retailer in Germany.• Plan and conduct quarterly procurement visit in China with the clients.• Maintain relationships with the Chinese suppliers.• Engage pre-Christmas purchase and development of promotional products. • Facilitated £1 million of annual sales of products exported from China to Germany.• Grew the sales by 10% annually.• Improved the workflow, saved 60% of time in administration.

• Set up projects and monitor the implementation, achieving customers expectations.• Organise and manage resources internally and externally.• Expand service scope from paper documents to multimedia applications.• Maintain relationships with customers to sustain customer satisfaction and loyalty.• Promoted to Assistant Project Manager after being Sales specialist for one year.• Operated £300,000 annual project budget.• Developed total solution for a multinational manufacturer of prestigious skincare products in Greater China, Japan, and Korea; the solution includes localisation of training materials, newsletters, videos, interactive CD-ROM and websites.• Worked with multinational companies in various industries.