• Extensive experience in Microsoft products, SAP, SQL, Alteryx, Tableau, and I2 in daily operations to drive the efficiency of GI analytics function & present the business insight to investigators, business partners, and leadership.• Assist investigations by providing accurate business data and offering analytical advice to create an in-house supporting solution to all Asia investigators.• Identify business operations, policies, systems & tools in Walmart Asia and assist GI with the relevant investigative requests; obtain direct access to various systems to retrieve relevant information.• Proactively identify business risk trends by perform statistic modeling and automated monitoring to enhance the capability in formulating appropriate investigative strategy and making quick responses to assigned cases.• Initiate and manage proactive projects to automate analytical capabilities and be self-sufficient within the team, which have multimillion dollars financial impact to the business and prevent company from potential high reputational risks.• Provide case trends and patterns so as to facilitate GI management to plan investigative strategy in better positioning the Asia team to utilize resources & maximize the value added to the business in Asia market.• Maintain communications with Home Office and GI analysts globally. Develop relationships with business partners to understand their operations and system functions for better support to GI Asia. Enhance partnership in Global Governance including Ethics, Compliance, Legal, and outside counsel to categorize consulting resources in order to help GI overcome obstacles quickly.• Provide trainings in data analysis tools to improve desired technical skills and technical support to investigators with Electronically Stored Information collections and Relativity (Document Review Platform) reviews to ensure timely, efficient and thorough investigations in Japan, China, and India.

Analyzed the business rules of a newly released enterprise application. Wrote dozens of user stories to correct existing production issues. Currently working with the development team to drive these user stories to completion.Responsible for simplifying and streamlining current business processes as they relate to product and department support.Troubleshoot and resolve hardware and software issues for 500+ salaried asset protection associates.Responsible for the support of an enterprise software application used by 65,000 users.Assist with support action plans for new software releases.