Wei He Email & Phone Number

中国 北京市

China

• Lead and expand customized services in China mainland for academic and publisher market. Support sales team hit target by providing both pre-sale and post-sale support.
• Identify customer's needs beyond standard products, generate proposals and draft SOW (Statement of Work). By good balanced on managing customer's expectations and our solutions, the service deals value increased.
• Provide deliverables for all signed customized service projects in time and gain customer's satisfactions.
• Closely communicate with global colleagues on projects including methodology discussion, delivery timeline optimization and project management.
• Lead "Engineering Fronts" projects collaborated with Chinese Academy of Engineering since 2016 till now. This series of reports have been widely accepted by research management people in universities, scholarly.
• Fully delivered a project for a Chinese corporate in Fortune 500 on talents identification. We developed the methodology, suggested the metrics and generated the analysis. Client is satisfied with the deliverables and.

中国 北京市区

• Drive and expand InCites products promotion in China academic market. Explore customized data opportunities to the market.
• Responsible for Incites 2.0 migration plan for 30+ legacy customers and successfully migrated all the customers in the new platform.
• Lead the Incites promotion in China including creating value proposition, presenting in several roadshows such as Hubei, Jiangsu, Sichuan and Fujian.
• Communicate with global team to figure out details of customized data. Generate the data values for customers, prepare GTM materials and closed won deals the 1st deal among Chinese universities.
• Firstly create series WeChat article i.e. the ESI performance analysis of Chinese universities which is one of the top articles in the company.

中国 北京市区

• Provide technical support for China customers via email, phone and other online way. Communicate with global team to resolve customer's issues timely and efficiently.
• Understand client’s questions and provide the solutions accordingly. Percentage of 1st call resolve rate is high beyond average number.
• Be patient when facing the tough situation and pacify anxious clients.
• Firstly establish process management for data change cases which are handed by several different teams. Track the data change process and inform client regularly and timely. This has been well acknowledged with the.
• Good communication with global team to better address China client’s needs and concerns. Finally global editorial team change the indexing policy of Web of Science database mostly because of China customer’s voice.

硕士研究生, 数学, 优秀

学士, 数学与应用数学