Wei Sin Lim Email & Phone Number

Kuala Lumpur, Malaysia

• Answer incoming calls and analyze the queries and problems of the callers • Ensure customer satisfaction and escalate calls to floor management if the caller is not satisfied• Provide proper resolution and solve the issue through phone • Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem • Perform security check and verify details of the customer in CRM, service plan and other specifications in the CRM

Kuala Lumpur, Malaysia

• Setup office IT equipment • Configure Email in user computer • Install ERP software for client • Install printer driver • Install standard software and Endpoint Security software • Response to request technical issue in IT Helpdesk • Configure modem

Alor Setar

• Install hardware and software on personal computers • Assist in providing desktop application solution • Response to requests for technical assistance • Manage fully test for newly installed hardware and software applications • Ensure timely repair of equipment • Install and update antivirus programs on a constant basis