Create AI solutions that empower SMBs to succeed in an increasingly competitive market.

• Leading a cross-functional team to deliver network analytical projects. Overseeing the resources, methodologies, deliverables as well as executive communications. Managed to successfully deliver multiple projects meeting tight timelines, which drives multiple business strategies such as network prioritization, churn reduction initiatives, etc.• Successfully operationalized customer mobile network experience model to transform Sprint into CX-driven decision-making strategy. QoE-oriented projects such as targeted base treatment and network build optimization lead to significant churn reduction.• Developed QoE (Quality of Experience) which utilizes multivariate logistic regression and penalized weighing model to translate rich network data into scores that indicate churn propensity. Designed the overall methodology and algorithms for initial and evolving models.• Operationalized QoE in production with multiple upstream data sources. Managed to accomplish complex data validations and deliver results to business units meeting stringent SLA.• Successfully transformed multi-billion network buildout plan into QoE and churn projections. Strategized QoE as one of the metrics for company-wide STI.• Providing key insights to C-level executives on a regular basis and drive actions to improve customer experience and drive retention strategy accordingly. Initiated and supported multiple QoE-oriented projects such as roaming policy adjustment and targeted base treatment, leading to significant churn reduction.

• Leading network customer analytics team to develop and manage real-time systems to detect and prioritize network events based on customer feedback such as calls to care or performance data.• Successfully operationalized Call Detector tool at 24X7 network operations center to automate network event detection process, which lead to an annual saving of $20M OPEX by reducing customer tickets.• Leading analytical projects to quantify the impact of network performance on customer metrics.• Discovering ways to transform data into information that helps operate the network.• Collaborating with a cross-functional team of data providers, business analysts, and engineers.

• Lecturer• Statistical research in various fields