- Oversee the day-to-day e-commerce operations, including product listings, inventory management, order processing, and fulfillment (JR pass, attractions, hotels)- Review and implement innovative strategies to streamline sales workflows and optimize productivity eg: Redesign the customer checkout page, suggesting new features for the backend system in products and pricing management- Conduct comprehensive market research on competitor pricing, product offerings, and promotional strategies- Analyze pricing data and trends to identify opportunities and threats in the market- Resolve customer issues and escalations promptly, demonstrating a commitment to providing excellent service and maintaining customer loyalty- Establish and maintain working knowledge of various systems used for the running of the e-commerce site- Coordinate API connectivity and test bookings with the tech team and suppliers- Liaise with China developers and conduct UAT for website development- Conduct regular product, rates, and inventory management to ensure accuracy, consistency, and alignment with company standards across all platforms- Prepare and analyze monthly sales reports, ensuring accuracy and providing actionable insights to support business decision-making.- Reconcile sales order invoices with internal systems, identifying discrepancies and working with relevant departments to ensure proper resolution and compliance- Facilitate training sessions for team members on product knowledge, process improvements, and operational systems- Update internal materials to ensure the team’s quality while minimizing internal knowledge gaps- Work with the legal team to review and ensure all contracts and agreements comply with legal requirements and company policies- Anti-Bribery Management System (ABMS) champion, prepare for audit to ensure the company continues to be certified in ISO 37001 certification

- Onboard 100+ hotels across 6 key regions: HK, SG, TW, MY, TH, PH- Involve in chain hotel projects and campaigns operational setup- Discuss and liaise with different departments eg. Tech team for system enhancement, BD team to facilitate daily workflow- Analyze quarterly team performance data and prepare report

- Serve as the primary point of contact for all BAU and project inquiries and requests of 3 key regions: Southeast Asia, Japan, and RoW- Execute regional projects with the business development team and merchants (Projects involved: MY Republishing & JP DMO)- Account manager for 30+ RoW merchants- Prepare monthly and weekly reports for senior stakeholders- Onboard, update and manage 300+ travel products- Schedule and coordinate meetings with regional BDs to discuss headcount and forecast planning- Lead the team and deliver 100% of the assigned cases within the SLA- Identify gaps, liaise with various stakeholders and propose optimization initiative to improve products’ selling and business operational supports experience, eg. Create a standardized regional checklist for BD and merchants; Implement default setting for a more efficient products onboarding process

- Provide comprehensive administrative support to indoor and outdoor sales teams: Compile daily applications for free time, Update free time approval codes, and rate items in the system- Cultivate strong business relationships with customers to ensure satisfaction and loyalty- Efficiently handle incoming customer inquiries via email, addressing queries related to: Sea freight quotations, Free time inquiries, Port of Loading (POL) and Port of Discharge (POD) details, and Booking placements- Liaise with overseas destination agents to promptly resolve POD inquiries- Proactively identify and address customer complaints or concerns, collaborating cross-functionally to implement effective solutions- Contribute to intern analysis projects to support strategic business initiatives- Perform other ad hoc duties as assigned

- Responsible as cashier- Tend to customers, taking orders and food serving- Ensure restaurant cleanliness daily by making store preparation before and after operation hour

- Assist in general administrative duties- Assist in managing e-commerce platform- Create, edit and upload products descriptions to the e-commerce platform - Deal with online orders and customer after-sales services- Answer questions and address concerns from customers- Check and update store inventory by removing discontinued/out-of-stock items

- Assist teachers with lessons and activities preparation- Carry out administrative tasks- Ensure the classroom is ready for lessons- Provide support to teachers in managing class behavior