Ryan Weibel Email & Phone Number

Remote

• Led 50 staff across 5 agile teams as part of $7MM+ contract to effectively design, develop, and deliver a transformation effort to migrate 11 legacy IT products into a single platform serving a 25,000 end user.
• Built and operate the Demand Governance Board that serves as intake, analysis, prioritization and decisioning body for changes and enhancements to tooling.
• Applies a deep understanding of business processes, goals, and problems and advocates for business needs across the product lines.
• Works with business leadership to proactively identify opportunities for new or expanded product/service alternatives, functionality enhancements, and/or other modifications to relevant products.

• Led 10 staff to effectively design, develop, and deliver a transformation effort to migrate a legacy IT product into a cloud platform serving a 5,000 end user population.
• Served as a consultant to clearly define business needs, research, and recommend existing software, and/or develop documentation for new technology or enhancements to existing technology.
• Led technical team through the troubleshooting of technical solutions and service issues; ensures that industry best practices are implemented and provides periodic detailed updates to management.
• Managed projects according to established standards, which includes adjusting scope, resolving barriers, identifying cross-project dependencies and/or resources, and analyzing and handling risks.

• Under limited supervision communicates with business areas and other support providers to build and foster strong relationships.
• Performs limited supervisory functions by providing general leadership and mentoring to department staff.
• Assists in developing and/or streamlining local procedures, then documenting them in knowledgebase articles.
• Provide information technology help desk support, including complex customer inquiries and requests for assistance with personal computer (PC) hardware, software and mobile computing devices.

Greater Minneapolis-St. Paul Area

• Provide information technology help desk support, including complex customer inquiries and requests for assistance with personal computer (PC) hardware, software and mobile computing devices.
• Respond to incoming contacts from customers requesting assistance with PC hardware, software and mobile computing incidents of moderate complexity.
• Provide a broad level of customer support identifying, troubleshooting and resolving moderately complex customer PC hardware, software and mobile computing incidents.

• Process client orders to set up polling operations by entering commands and setting parameters in proprietary software applications.
• Diagnose reasons for polling failures and take appropriate action to resolve issues and document the results.
• Coordinate the acquisition and application of enhanced data with the data extracted from other computer systems.

Bachelor Of Business Administration (B.B.A.), Management Information Systems

Associate Of Applied Science Degree, Computer Support Specialist

Associate Of Applied Science Degree, Supervisory Management