• Support ISB to attain their strategic growth targets• Laise with customers and internal stakeholders to ensure operational effectiveness anddelivery of high service levels• Liaise and follow up with Global Commercial Banking offices on inward/outward referrals andother operational matters• Assist in preparation of basic credit applications• Follow up and ensure timely preparation and receipt of loan, security and otherdocumentation in line with the credit approvals and facilitate activation of facilities• Participate in ad hoc projects relating to improving operation processes and customerexperience• Ensure adherence to all applicable operational risk HSBC Standards and policies, reportingany breaches in accordance with local procedures• Be adaptive to ongoing changes within the organization and support the implementation ofneeded changes in the department

• Accurately checked and processed Guarantee applications and documents within targeted turnaround time• Developed strong and effective communication skills as the current primary communication lead for Commercial Banking internal & external stakeholders for Bank Guarantees• Attended to trade documentation issues and provided technical trade advice and solution in an accurate, comprehensive and timely manner• Ensured adherence to Sanctions compliance, AML and any local regulations• Legal team’s GTRF Delegate in Guarantees, with vested authority to review risky clauses • Actively managed end to end process of high valued guarantees• Performed day to day Import, Export and Guarantee operations while minimizing the occurrence of operational risks• Extensive trade technical knowledge and familiar with international standards such as URDG 758

- Worked closely with clients to ensure success in digital transformation- Managed a diversity of accounts from SME to MNC brands- Constant analysis of clients’ digital campaigns and provides recommendations to improve outreach- Ensured clients’ websites sustainability- Implemented effective communications and team management to meet tight deadlines- Planned and executed complex customised projects to meet different industry expectations- Conducted UAT and achieved customer's satisfaction before project go-live

• Worked closely with regulatory authorities and contractors to provide planning, design and supervision to solve site problems and ensure timely completion of projects.• Reviewed risk assessment documents, method of statement for site installation, testing & commissioning documents and recommended progress payments.• Ensured designs and all works carried out on site comply fully with regulation and client’s requirements.• Assisted in drafting of technical specifications.

• Analysis of company system and design more effective approach to improve work efficiency.• Propose and design appropriate solution.• Contact relevant vendors for demos and quotations. • Evaluate cost and implement ideas.

• Assisted in organising of AQUARAMA and PET ASIA 2015. • Involved in communicating with companies and competitors to determine their eligibility for the event or competition. • Demonstrated integrity when handling transactions with clients.

• Trained enlistees in BMTC in Pulau Tekong from December 2013 to March 2015.• Received commander's coin in 2015 for outstanding performance in Pulau Tekong.• Awarded with best commander certificate for leading recruit to platoon best in June 2014.

• Detailed-oriented in handling passports and check in procedures for customers

• Displayed good communication skill when handling enquiries and promoting government grants to companies • Assisted in running of talks and events.