Director, Strategic Insights
● Launched innovative "Empathy Circle" business unit to help multi-cultural global clients foster empathy by understanding employees and customers. Consulted with multinational companies Apple, Alibaba, Huawei, Intel, Mercedes-Benz, Procter & Gamble, TikTok, and Tencent, providing cultural insights that sparked organizational culture transformations towards customer-centricity.● Led a 10-member high-performing consulting team, building an inclusive team culture from the ground up and maintaining the highest retention rate in the company.● Oversaw a groundbreaking organizational change management project for a leading global technology company to enhance customer-centric culture by developing and delivering training solutions. Successfully facilitated a workshop for 50+ cross-functional leaders and an online seminar attended by 8,000+ employees. These initiatives led to adopting customer-centricity for multiple business units, resulting in measurable improvements in NPS（Net Promoter Score）.● Led a learning and development consulting project for a top multinational technology corporation by conducting training needs analysis from 23 in-depth interviews. Identified learning needs of sales talents and redefined the L&D framework and learning solutions, improving the training effectiveness. Delivered a keynote speech at its 2021 Annual Reseller Conference to 300+ attendees. ● Enhanced employer branding for a pioneering Hong Kong property management company by releasing a white paper report titled "Ideal Workplace for Future Generations”, based on data-driven insights on Gen Z workplace trends, garnering 100,000+ reads on social media, significantly boosting its employer branding.
