Head Of Professional Services
Campaign Master is a leading Email Marketing Service Provider. Instigated operational review which confirmed the business was focused on technology and platform solution delivery. Identified the opportunity for, drove and developed the service arm of the business which was tasked with servicing clients creative, strategic and tactical campaign outcomes.As head of professional services I lead a team of direct reports who delivered design, campaign and client services. The role's core deliverables included client briefings, providing strategic and tactical advice based on client objectives, stakeholder and expectation management, forecasting, project management, analytical insights development and creative services oversight and leadership.Working in partnership with the company's mainly blue-chip clients we produced outcome oriented solutions which delivered and often exceeded campaign objectives and targets.