Erik W. Email & Phone Number

Hoboken, New Jersey, United States

• Promoted to Senior Associate to serve as supervisor and leader for the department.• Foster and maintain positive relationships with DraftKings VIP and high-revenue clients.• Source, interview, hire, train, and mentor 200+ new employees.• Field and resolve 60+ daily customer escalation and/or manager requests via email, phone, and live chat.

Hoboken, New Jersey

• Offered customer support via email, phone, and live chat to help DraftKings launch New Jersey’s first Sportsbook.• Developed a positive rapport with users to drive customer retention and increase new business.• Collaborated with Operations, Marketing, and other teams to ensure alignment in all client support matters.

New York, New York

• Created original video content and storylines for NCAA to be used at 2018 Men’s Final Four games.• Spearheaded venue selection for 2018 AFFL championship games to be played and broadcasted on NFL Network.• Performed client research in advance of proposal meetings to prepare the pitch team and secure new business.• Contributed to campaign creative meetings to design new experiential and strategic marketing campaigns.• Created pitch decks for various clients, including Netflix, AFFL, and Okta.

Syracuse, New York Area

• Organized and executed pre-game sponsor activation and hospitality for SU football games as lead intern.• Spearheaded game day sponsor activation for 15+ corporate partners of football and men’s basketball games.• Lead the setup and breakdown of ESPN Radio’s Syracuse channel.• Managed courtside rolling advertisements for men’s and women’s basketball.

Yankee Stadium

• Created and implemented the creative strategy for the official New York Yankees Pro Shop Instagram page.• Oversaw a staff of 20+ employees during game days in the stadium merchandise stores.• Managed all Yankees and NYCFC stadium merchandise, working cross-functionally between warehouse and storefronts• Contributed to purchasing and creative meetings with New Era and American Needle.

Stamford, Ct

• Developed and evaluated community outreach marketing campaigns.• Executed events in partnership with community entities such as Boys & Girls Clubs of America and Special Olympics.• Developed an initial draft for the community relations overview guidebook to by utilized by WWE’s NXT division.• Conducted research for future community outreach growth for WWE global market expansion• Managed responses to hundreds of incoming fan mail.

Master Of Science - Ms, Strategic Marketing Communications

Bachelor'S Degree, Sport Management

Activities and Societies: Syracuse University Sport Management ClubGraduated Magna cum laude Recipient of Director's Academic Achievement.