Erik W. Email & Phone Number

Hoboken, New Jersey, United States

• Promoted to Senior Associate to serve as supervisor and leader for the department.
• Foster and maintain positive relationships with DraftKings VIP and high-revenue clients.
• Source, interview, hire, train, and mentor 200+ new employees.
• Field and resolve 60+ daily customer escalation and/or manager requests via email, phone, and live chat.

Hoboken, New Jersey

• Offered customer support via email, phone, and live chat to help DraftKings launch New Jersey’s first Sportsbook.
• Developed a positive rapport with users to drive customer retention and increase new business.
• Collaborated with Operations, Marketing, and other teams to ensure alignment in all client support matters.

New York, New York

• Created original video content and storylines for NCAA to be used at 2018 Men’s Final Four games.
• Spearheaded venue selection for 2018 AFFL championship games to be played and broadcasted on NFL Network.
• Performed client research in advance of proposal meetings to prepare the pitch team and secure new business.
• Contributed to campaign creative meetings to design new experiential and strategic marketing campaigns.
• Created pitch decks for various clients, including Netflix, AFFL, and Okta.

Syracuse, New York Area

• Organized and executed pre-game sponsor activation and hospitality for SU football games as lead intern.
• Spearheaded game day sponsor activation for 15+ corporate partners of football and men’s basketball games.
• Lead the setup and breakdown of ESPN Radio’s Syracuse channel.
• Managed courtside rolling advertisements for men’s and women’s basketball.

Yankee Stadium

• Created and implemented the creative strategy for the official New York Yankees Pro Shop Instagram page.
• Oversaw a staff of 20+ employees during game days in the stadium merchandise stores.
• Managed all Yankees and NYCFC stadium merchandise, working cross-functionally between warehouse and storefronts
• Contributed to purchasing and creative meetings with New Era and American Needle.

Stamford, CT

• Developed and evaluated community outreach marketing campaigns.
• Executed events in partnership with community entities such as Boys & Girls Clubs of America and Special Olympics.
• Developed an initial draft for the community relations overview guidebook to by utilized by WWE’s NXT division.
• Conducted research for future community outreach growth for WWE global market expansion
• Managed responses to hundreds of incoming fan mail.

Master Of Science - Ms, Strategic Marketing Communications

Bachelor'S Degree, Sport Management

Activities and Societies: Syracuse University Sport Management ClubGraduated Magna cum laude Recipient of Director's Academic Achievement.